Marriott

I have stayed with Marriott in the past, so I guess that is how I ended up on this list that has led to call frequency bordering on harassment. I will never stay with Marriott again, solely for this reason. I have been getting calls at a minimum of once a week for MONTHS saying that I have been selected, through Marriott's Friends and Family Program for a complimentary stay. I know this a marketing company fishing for suckers to buy one of Marriott's Timeshares. The call always gives me the choice to "add my number to the do not call list" and I ALWAYS choose that option but still get phone calls every week for MONTHS now. I sincerely hope someone at Marriott sees this. I will NEVER stay at a Marriott or Marriott affiliate ever again, just for this constant annoyance. Just so everyone knows their affiliates include: Ritz-Carlton, St Regis, Luxury, W Hotels, Edition, Sheraton, Delta, Renaissance, Gaylord, Courtyard, Four Points, Westin (a real shame because I have always enjoyed Westin), Springhill Suites, Fairfield Inn & Suites, Aloft, AC Hotels, Moxy, Residence Inn and Townplace Suites. There are a few other obscure International locations but my point is made. Before booking anything I will ensure they are not affiliated with Marriott. Let all who stay at a Marriott facility be warned, you will be harrassed by their marketers.

I have been loyal to Marriott Hotels for years to the point that I am now a Gold Elite member. I had checked into the Fairfield Inn in Valdosta one night about midnight then got up early to go to work. After a long day at work I sat to eat & watch TV. Unfortunately my TV wasn't working. I called the front desk and the front desk attendant offered to have the electrician look at it tomorrow as it was evening & they already went home. I asked what could be done tonight & she suggested I could move to another room. Unfortunately, i had already unpacked, ironed & hung my clothes, unpacked my toiletries & bought groceries. She had no further suggestions so i asked if she could call her manager & ask her manager to call me back. The attendant called me back & informed me that the manager wouldn't speak to me until she was back on shift in the morning. She had no further suggestions and clearly had no concern about a paying, loyal member.

I reinforced that i paid for a room that was advertised as including TV service. I've been inconvenienced by not having this service & the suggested fix is that I further inconvenience myself by packing everything up, moving it & unpacking again. She then offered to comp my one night, cancel the remainder of my reservation & I could leave…I requested again to speak to her manager. Again the manager sent the message that she would not take the time to speak to me until the next day. She did have the attendant call maintenance who gave her a suggestion that might fix my TV. The attendant came up, fiddled with something in the back of the TV & there it was, working.

I was very appreciative that I had a working TV but I was extremely disappointed in how uncompassionate the staff was in my experience as a customer. They had no care about inconveniencing me but would not inconvenience themselves with a simple phone call. I had to battle with them to take the simplest action. How terribly flippant & rude. Up till now no one has offered me an apology, but they did offer me to leave. What a disgraceful show of service.

Worst service ever received at a hotel. Extremely rude staff during the evening and night shifts. The evening desk clerk shouldn't be glaring at anybody. Ever. The deposit policy is a joke and disrespectful to customers. The store is a ripoff. $3.25 for a 20 oz drink? Seriously? Room never cooled down. Maid service did horrible cleaning.

UPDATE: After waiting for response after complaints filed with corporate, I receive an email from a customer service representative on August 31st, 2017 I would receive contact from the general manager, Jheannine Golden-Washington, within 24-48 hours. I get an email from this person not within the time promised but 6 days later, with no apology for her lateness nor acknowledgement of the fact when I called her out on it. Instead, she turns it around on me that I have a failing to understand personal problems in other people's lives. This is typical passive-aggressive behavior from lazy and ineffective people who do not grasp the concept of respect for the time of others. She asked what time she could call and I advised her the next morning at 9 a.m. Poor thing, that time was just not good for her and asked for 10:30. I advised her that I have already been more than gracious, receiving poor service at her hotel, and then her dragging her feet on responding to a complaint, and that my patience has already been tested and she not push me any further. Now she feels threatened and feels that the call would be a waste of her time and a negative experience FOR HER and that she feels threatened. I believe I am the one that already had to deal with a negative experience. So I spend an hour writing out in detail everything of what I had to endure in her pathetic hotel. Then I told her what I expected, which is respect, for a manager to take responsibility and have integrity and accountability, and to apologize for the insult of my time and for the backhanded insult of threatening her. She apparently feels that this is an option because she has yet to respond. So, I have added this to the review that I published a month ago. My advice to my friends, especially to Caucasians... do not stay here.

THIS IS THE LOCATION IN RICHARDSON, TEXAS OFF GREENVILLE AVE AND CAMPBELL RD!

Mr Arne M. Sorenson with the complicity of Pelangi Resorts(Mrs Miranda Meyer Hartzenberg, CEO of Clear Ocean Hotel and Resort Ltd). And ex minister Sowkutally soodhun have stolen from the Mauritian public the gorgeous public beach of Pomponette in the South of our country. It is one of the last wild beaches that Mauritians and visitors get to enjoy. Everywhere hotels are crowding us out. BBCs Business section did a special video report, broadcast globally on 16 Mar 2018, on how the Mauritian population is being pushed out from its beaches. It featured the scandalous hotel project by Sheraton at Pomponette. Here is the link:
http://www.bbc.com/news/av/business-*******/beach-grabbing-erodes-our-birth-rights-say-mauritians.Mr Sorensen, if Marriott does indeed hold itself to uncompromising ethical and legal standards as stated on your corporate website, you must then immediately cancel any partnership with Clear Ocean Hotel and Resort Ltd and Pelangi Resorts. For any correspondence, please contact Aret Kokin Nu Laplaz, c/o CARES, Bois Cheri Road, Moka, Mauritius / *******@aknl.net