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1 Review by Keith

Marriott

Marriott

9/8/17

Worst service ever received at a hotel. Extremely rude staff during the evening and night shifts. The evening desk clerk shouldn't be glaring at anybody. Ever. The deposit policy is a joke and disrespectful to customers. The store is a ripoff. $3.25 for a 20 oz drink? Seriously? Room never cooled down. Maid service did horrible cleaning.

UPDATE: After waiting for response after complaints filed with corporate, I receive an email from a customer service representative on August 31st, 2017 I would receive contact from the general manager, Jheannine Golden-Washington, within 24-48 hours. I get an email from this person not within the time promised but 6 days later, with no apology for her lateness nor acknowledgement of the fact when I called her out on it. Instead, she turns it around on me that I have a failing to understand personal problems in other people's lives. This is typical passive-aggressive behavior from lazy and ineffective people who do not grasp the concept of respect for the time of others. She asked what time she could call and I advised her the next morning at 9 a.m. Poor thing, that time was just not good for her and asked for 10:30. I advised her that I have already been more than gracious, receiving poor service at her hotel, and then her dragging her feet on responding to a complaint, and that my patience has already been tested and she not push me any further. Now she feels threatened and feels that the call would be a waste of her time and a negative experience FOR HER and that she feels threatened. I believe I am the one that already had to deal with a negative experience. So I spend an hour writing out in detail everything of what I had to endure in her pathetic hotel. Then I told her what I expected, which is respect, for a manager to take responsibility and have integrity and accountability, and to apologize for the insult of my time and for the backhanded insult of threatening her. She apparently feels that this is an option because she has yet to respond. So, I have added this to the review that I published a month ago. My advice to my friends, especially to Caucasians....do not stay here.

THIS IS THE LOCATION IN RICHARDSON, TEXAS OFF GREENVILLE AVE AND CAMPBELL RD!!!!

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