Another update 9/11/16. I emailed Dean got no response from him. But, I did receive 2 calls to my cell phone while I was at work and could not take the call ( I work at a pre-school& can not use my phone. It is also not the appropriate place to have these jerkoffs call). I got one voicemail from someone saying they were with My Heritage, no name, no call back number, no other info, just that they would call me back later. The second call I got was the next day around the sametime...while i was at work...again. This time there was no message left. So needless to say I have had no contact with this "Dean" person. I closed the My Heritage account& part of closing it they ask if you have had problems with their service, so I wrote my problems I've had with contacting people& guess what I've heard nothing!!! These people blow d!@k!!!
Well the 14 day agreement is all good and fine if My Heritage actually waited the 14 days before they took the money from you. My Heritage billed me before my 14 days were up...so......yea there's that and I have been trying to contact My Heritage for a week and can not get anything from anyone!!! Soooo....yea they offer a pretty $#*!ty experience. My first review stated that I was charged $119 for something I did not want. I signed up for the free trial and didn't hear anything from My Heritage until I got the emails stating that I was being charged $119. I went back on the web site to see what this $119 actually paid for...it paid for nothing, but to actually use the site. You can't use any of the "extras" because....wait for it....that costs more money. Literally the only thing you can do is search people and add them, you can't connect with other people's trees or anything. It is a total rip off. And they do not respond to emails and trying to get through on the phone system is hell!!!