This company must be going out of business because they care less about retaining a customer. Wife ordered a dress for a weekend getaway and they offered her to give her two different sizes of the same dress to try out (part of the scam?). My wife loved the dress and it was valued at ~$350. She put it in the mail the Sunday we returned, on time, and didn't think anything of it. Around a week later, she sees two charges of $700 on her cc from Rent the Runway. Turns out the post office lost the dresses and they charge 200% of the dress value ($50/day up to a week). They did not care at all to work with her to find the dresses. No help at all.
Luckily, the dresses showed up 20 days after the due date and UPS said they found it. It is now with Rent the Runway. Then they try to reach out and say they will accept $1k and call it good... horrible customer service and no way the company lost that amount of money for a dress renting at $20/day.
Advice: You are better off buying the dress you want and then selling it on OfferUp or to one of these companies when you don't need it anymore. Not worth the risk at all.