About the Business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Lulu's has a rating of 2.5 stars from 553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 67th among Women's Clothing sites.
My favorite retailer. I buy most of my clothes from Lulus with the exception of finding a few pieces here and there when I end up at the mall sometimes. Online shopping is just to the way to go these days.
What keeps me coming back is their free exchanges and returns!, stellar customer service, occasional deals, and honest reviews of their clothes worn by real people! Free returns is the biggest reason I continue to shop at an online retailer after their style/quality/price, of course.
The website is easy to navigate, and there are enough reviews on items so I know if I should or should not buy an item. The photos of people in all shapes and sizes wearing their clothes if proof that their clothes are popular and stylish.
The few times I had to call customer service, I received only great service. They are doing everything right and I hope they keep it up. I will continue to shop there.
**MAKE SURE TO WASH YOUR CLOTHES FROM LULUS IN COLD WATER! OR ELSE THEY WILL SHRINK AFTER ONE WASH AND YOU WON'T BE ABLE TO WEAR IT AGAIN**
I loved how easy it was to order from Lulus! When 2 of my items didn't fit, the process to return and re-order was painless too!
Great customers service and overall wonderful experience, fast shipping, great product same as in website, love the prices
What a great company! I usually never write reviews but the dress we ordered for my daughter we perfect. Even better was the customer service!
The shopping experience with Lulu's was fine. The sizing doesn't make sense. An XL is listed as size 8-10 which is definitely not extra large.
The clothes are great quality and always super cute. I've never returned anything to Lulus. I always keep them because they are just as described.
The fact that returns are so easy makes me want to shop there. Also all the clothing I have purchased has been the best quality
Loved my experience with Lulus. The dresses I got were so unique and I have worn them to multiple weddings. Excellent materials and great design.
Love shopping with Lulu's! My favorite store by far with great customer service. Never a bad experience.
Totally recommend them, Excellent quality of clothes and shoes, delivery and the return process is very good.
Love everything about Lulus, you will never be disappointed! Their quality is really good as so is their customer service, very helpful and prompt!
I ordered a few dresses from there and received plenty of compliments. Love their return policy. Quick and easy. Will definitely shop there again.
I get so many go to outfits from this website! The choices are endless! Oufits for any occasion and beautifully designed. I love LULUS!
I haven't even had my sandals a month yet and the top part broke, definetly not worth it. I'm very irritated about it
Hi Jessakay,
Thank you for sharing your review! We're truly sorry that the quality of these sandals didn't hold up during gentle wear. One of our team members has reached out to you by phone in hopes of finding a resolution for this!
We have fully refunded you for the cost of the shoes to your original payment method, and you should see the funds post back within 3-5 business days. In the meantime, we've also issued you some store credit as a gesture of apology!
We hope we can improve your experience with this order, and as a result your overall view of Lulus as a company. If you have any questions or concerns please don't hesitate to contact us - we'll gladly assist you!
Have a lovely day! XOXO
I'll NEVER order again from lulu's, worst order in my life. Looks incredibely cheap and ugly fit! Don't make the same mistake!
Be very careful if you are an international shopper! Shopping from Canada was an absolute nightmare. Purchased items and it is virtually impossible to get a full refund. Was on the phone for an hour with customer service only for them to tell me they don't help international clients. They sent me to a webpage where someone responded and said that I'm not entitled to receive my sales tax back ( as well as shipping which is not included!) how is this possible? No other international store does this at all! They told me they will email me a link to the Canadian website where I can mail in a form to get a refund through the government? Never ever shopping here again. Have told all my Canadian friends to avoid at all costs.
Hi, Mirriam
Thank you for sharing your feedback with us. We're so sorry that you were unaware that shipping fees and taxes are not refunded upon return. We never want our policies to come as a surprise! We do our best to provide this information on-site. It can be seen in a few different places here:
https://www.lulus.com/customerservice/article/int-what-is-your-return-policy
https://www.lulus.com/customerservice/article/int-how-do-i-make-a-return
https://www.lulus.com/customerservice/article/int-am-i-responsible-for-my-own-return-shipping-costs
Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable, as they are not affiliated with Lulus in any way. Only the recipient of an order can claim these fees back. You will need to reach out to your local customs office directly with your return confirmation for further assistance. We are so sorry for the inconvenience this may cause!
Please know that we're listening and that we're actively working to improve our international experience. If there is anything else we can assist you with, please feel free to let us know. Xo
UPDATE: I'm really disappointed in the lack of honesty from Lulus after realizing that they absolutely do remove reviews for returned items. I have now ordered over 10 dresses from Lulus, and kept 5 of them. The ones that I returned are only visible in my order history as a balance of $0, with no information about what it was that I ordered. Not to mention, I was actually able to write reviews of them before I sent my returns back, but they are no longer posted on their site. What the heck is the point of that? A couple of my reviews were actually pretty positive, with minor things like the material being see through or a clasp being uncomfortable. These are things that I'd want to know as a prospective buyer.
I've lost quite a lot of respect for the company now, and will assume that all of the "5 star review" products have negative reviews that were deleted. It's downright sketchy. Don't get me wrong, they have some great clothes at great prices, but Lulus, you need to change this and stop misleading customers.
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I have ordered 5 dresses from Lulu's now and have kept 3 of them. I absolutely love the ones I have, and the return process for the two I sent back was super easy and FREE, which is always a plus.
My only tiff with Lulu's is that for the items I returned, I was not able to leave a review. That made me realize very quickly why everything has so many good reviews (because they're only from people that kept the item, or weren't able to return). It's frustrating to not be able to give feedback that could help other shoppers, especially since I rely so heavily on reviews for my purchases. It makes the reviews that I do see less meaningful, since I know that there are probably negative reviews that would have been written if they could.
I love everting about lulus expect that they don't have the app yet and the return label should be free.
Very slow delivery still haven't got my shoes, in the mail yet! Would like to know when I'm going to get my heels!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa,
Thank you for taking the time to share a review! I apologize for any confusion regarding our size chart. Lulus does carry junior's sizing, so our clothes fit a bit smaller than standard women's sizing. An x-large in our items equates to a size 14 in standard numeric sizing. If you ever need assistance finding the right size, we have fit experts in the office daily from 5:00 AM - 9:00 PM PST! We're available by phone, email, or chat. We would love to help you shop confidently, so please don't hesitate to be in touch! Thank you again for your review!
Have a lovely day! XOXO