About the Business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Lulu's has a rating of 2.5 stars from 553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 67th among Women's Clothing sites.
They have the best customer service. Understood my issue and gave me a full refund. I'm going to stay loyal to Lulu's forever!
Found my perfect dress for my daughters wedding after an 8 month search and 20 dresses later. Lulu's had exactly what I needed!
My daughter is 6'2" and finding clothes tall enough can be hard. So far both orders I have placed have been perfect.
Great site to shop on, fast shipping and all products came exactly as described! I definitely will be shopping on Lulus again.
I placed an order and have been on the phone for at least 30 minutes. No answer. Also I tried to do a live chat but no one was available.
Not well made. The shoe looks great on the website but was a very awkward fit. Sadly, these were immediately returned.
Hi Susan,
Thank you for your review! We're so sorry that the shoes didn't fit as expected. We want to improve your experience however we can, so a member of our team has reached out to you in hopes of providing assistance!
Since you have returned them for a refund, we've made sure to also refund your original shipping fees as we don't want you to have paid for the shipping service if you weren't happy with the shoes themselves. We have also sent you some store credit as a gesture of apology. We hope that we've been able to help; if there's anything further that we can assist you with please don't hesitate to contact us.
Have a great day! XOXO
Great quality, perfect fit. My new go-to for finding outfits or dresses for special events. Definitely will be shopping again soon.
Lulus ain't the cheapest site but you get what you pay for. More coupons and sales will be appreciated thou :)
Hello Yulia!
Thank you so much for your review! We are thrilled to learn you love us so much. Be sure to check often for promos and new sale items!
Have a wonderful day! XOXO
The clothing was higher quality than I expected and they have such fun stuff! Also the sales can't be beat.
Hi Marcella!
Thanks for taking the time to share your feedback! I'm so happy to hear that you found Lulus easy to shop with, and that you were satisfied with your new clothes! If there's anything we can assist with, please don't hesitate to be in touch. We appreciate you leaving a review!
Have a wonderful day! XOXO
Great customer service.
Liked the website and simple ordering process.
Fast shipping and easy returns.
Would definitely recommend to friends!
I always have a good experience ordering from Lulus. Shipping is usually on time, and returns are fast and easy!
I have many dresses from Lulus and I love them all. The price is right, good quality & fast shipping
The representative contacted me after I left a review (positive) that also included information on a mis-shipped item and delay.
Loved my dress, even though I never got to wear it, it was still beautiful! Fast shipping too. I will be ordering from lulus again for sure.
Hi Angela!
Thank you so much for taking the time to leave a review! I am happy to hear you love our site! We look forward to sending more orders your way! If you have any questions or concerns feel free to email, live chat or call us at 1-866-918-5858. XOXO
Lots of cute numbers to choose from! Various price options too! Reasonable prices and quick processing and shipment times.
Wonderful experience! Great return process! Lulus is one of my favorite online stores to shop. Would recommend to others
Always on time, lots of options and great quality. Lulus you always come through for me! My go to...
We were impressed by the quality and delivery of such a cost competitive product. We will definitely be back
Great quality and fast shipping. I can always count on lulus to have the cutest styles and best prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Naomi!
Thanks again for leaving a review. I am sorry for any extra hold/wait times. I would love to help you. If you would like to provide me with an order number or just the question you might have I can do so. If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858. XOXO