Heidi P.

Ordered this bra on May 2nd, received it on June 12th. The site said standard shipping was 5-7 business days, so I was hoping it might arrive in time for my May 13th wedding. HA. Sent three emails to customer service during that time, didn't hear a thing.

Tried on the dumb bra, doesn't work at all. Think about it - pulling inward is one thing, but pulling up against gravity is not physically possible by pulling on a shoe lace(literally, that's what holds it together). What a complete joke and waste of money. The adhesive is so gummy that it sticks to everything it touches in a really gross way. Reminds me of slime. And yet somehow it immediately felt like it was coming unstuck from my skin.

I wish my order never arrived so I could dispute the charge with PayPal and get a refund. Now I just have to toss it in the garbage so it stops sticking to everything. At what point can we do a class action lawsuit? That would be great.

UPDATE: I'm really disappointed in the lack of honesty from Lulus after realizing that they absolutely do remove reviews for returned items. I have now ordered over 10 dresses from Lulus, and kept 5 of them. The ones that I returned are only visible in my order history as a balance of $0, with no information about what it was that I ordered. Not to mention, I was actually able to write reviews of them before I sent my returns back, but they are no longer posted on their site. What the heck is the point of that? A couple of my reviews were actually pretty positive, with minor things like the material being see through or a clasp being uncomfortable. These are things that I'd want to know as a prospective buyer.

I've lost quite a lot of respect for the company now, and will assume that all of the "5 star review" products have negative reviews that were deleted. It's downright sketchy. Don't get me wrong, they have some great clothes at great prices, but Lulus, you need to change this and stop misleading customers.
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I have ordered 5 dresses from Lulu's now and have kept 3 of them. I absolutely love the ones I have, and the return process for the two I sent back was super easy and FREE, which is always a plus.

My only tiff with Lulu's is that for the items I returned, I was not able to leave a review. That made me realize very quickly why everything has so many good reviews (because they're only from people that kept the item, or weren't able to return). It's frustrating to not be able to give feedback that could help other shoppers, especially since I rely so heavily on reviews for my purchases. It makes the reviews that I do see less meaningful, since I know that there are probably negative reviews that would have been written if they could.