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cathyl285

Cathy L.

Contributor Level

Total Points
260

2 Reviews by Cathy

412 Views
5/4/20

Wow, Clutter must be removing bad reviews on Trustpilot somehow because a year ago, they had one star now they're at a whopping four stars... unbelievable! Clutter is a startup that's trying to shake up the traditional storage industry. They are a horrible, unreliable, and unprofessional garbage of a "company" and they should not be in operation.

I was looking around for storage units in NYC to store some furniture from an apartment for a few months while it got renovated. Because of the low price and cute website, I decided to go with Clutter. Little did I know, they do not store your items into your own storage unit. Your belongings are wrapped up in saran wrap, bar coded, then placed into a huge warehouse along with hundreds or thousands of other customers' belongings!

The geniuses who helped packed my belongings at the apartment didn't bar code some items. When I flew from LA to NY to make the apartment habitable again after the renovation was completed, I only had one full day to do it. The night I landed in NY, I received a voicemail from Clutter saying they can't make the delivery of my items tomorrow and have to reschedule. I tried calling them and couldn't reach anyone until the next morning. They weren't able to find all of my items, that's why they wanted to reschedule. I literally flew to NY with just one day to do this then had my flight the day after, rescheduling wasn't an option. Luckily, Clutter "found" all my items and was able to deliver it. However, they were missing about half of my items like a bed frame, Apple TV, dining table, chairs, lamps, rugs, and a whole bunch of other furnishings! I ended spending A LOT time and money buying everything back for the apartment. On top of that, I was back in LA so I kept having to pester the apartment superintendent to help me with deliveries. The worst was with a bed frame because the boxes were huge. He was so kind to help me bring them up the apartment and let a handyman from Task Rabbit assemble it. I also kept pestering guests at the apartment to help with deliveries and setting things up.

I ended up filing a claim with Clutter to get compensation for losing all my belongings. THAT WAS ANOTHER HEADACHE.

Sometime after that whole fiasco in NY, Clutter reached out to tell me they found some of my items. I confirmed they were all mine but had no use for most of them since I had already replaced everything. There were a few items I wanted but they wanted to charge me for the delivery after they lost it in the first place. I just can't believe their audacity. I had to go back and forth over email and countless phone calls with regular customer services reps and managers to finally to get them to deliver it to the apartment for no charge. Why in the hell would I pay for delivery when they lost to begin with? They had their chance to deliver it the first time.

They also blocked me on social media because I would caution people against using their service. I hope my voice gets heard and will help save one least person from this incompetent company.

**Short version: RUN AWAY FROM CLUTTER AND STORE YOUR ITEMS IN A TRADITIONAL STORAGE UNIT BECAUSE CLUTTER WILL LOOSE ALL YOUR BELONGINGS AND PROVIDE TERRIBLE CUSTOMER SERVICE. YOU WILL WASTE A LOT OF TIME AND ENERGY DEALING WITH THEM. RUN!

5/3/20

My favorite retailer. I buy most of my clothes from Lulus with the exception of finding a few pieces here and there when I end up at the mall sometimes. Online shopping is just to the way to go these days.

What keeps me coming back is their free exchanges and returns!, stellar customer service, occasional deals, and honest reviews of their clothes worn by real people! Free returns is the biggest reason I continue to shop at an online retailer after their style/quality/price, of course.

The website is easy to navigate, and there are enough reviews on items so I know if I should or should not buy an item. The photos of people in all shapes and sizes wearing their clothes if proof that their clothes are popular and stylish.

The few times I had to call customer service, I received only great service. They are doing everything right and I hope they keep it up. I will continue to shop there.

**MAKE SURE TO WASH YOUR CLOTHES FROM LULUS IN COLD WATER! OR ELSE THEY WILL SHRINK AFTER ONE WASH AND YOU WON'T BE ABLE TO WEAR IT AGAIN**

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