LDProductsReviews 212

I will not by any of their products again from anyone. Their toner cartridge prints, but it makes my printer go click-click-click, indicating a potential spooling gear issue. LDProducts would not issue me a refund without a receipt (I bought it from an online vendor but can't find the receipt). I'm using only Brother products for my Brother printer from now on: I might pay more, but at least they work. (By the way, my printer is not defective - I just installed a Brother toner and everything works fine - no clicking - just printing.)

I got toner that wasn't working. I used the chat to contact customer service, and they guided me on some troubleshooting steps, but when that didn't work, they sent me a replacement cartridge for free without worrying about returning the old one.

I ordered a product online from LD products. Advertising indicated that if orders were made by 4 PM PST they would be shipped the same day. Since the item had been out of stock many places I followed the online order with a phone call. I was reassured that the item was in stock. Since 3 days later the order was showing pending online, I called again. I was informed that the item was out of stock and unknown when it would be back in stock. I believe this was false advertising and very poor service as I was never notified of the out of stock status.

I was referred to LD Products several years ago - maybe 4+ years ago and we have a stack of their SUPER LONG-LASTING XL cartridges. Our first purchase was just for one-each black and color 60XLs and they lasted and lasted even though we were printing our Christmas letters and then an adoption announcement. We were sooooo happy that we ordered a group buy = 3 black and 2 color cartridges to save money and probably never have to buy again. Both the black and color cartridges that were installed in late 2019 were still printing perfectly until a few days ago when the color gave out. We broke open one of the color cartridges we purchased back in 2018 and got an error message. I called the company and got "Frank" who very politely and professionally ran me through a series of fixes with our HP 4280 and nothing fixed the issue. I figured that because we bought the cartridges so long ago I was "SOL" but Frank verified our order and some other info and two - not one - TWO replacement cartridges are on their way! WHAT AN AWESOME COMPANY!

I ordered a set of ink tanks (12) for my printer. 2 days later they sent an email saying they were out of stock so my order would be cancelled. Any OTHER ITEMS on my order would still be shipped. I only ordered 1 item - a SET of ink tanks.

So I ordered a set from another company and didn't think anymore about it. Then about a week later a box was dropped on my porch with 10 of the 12 ink tanks. Shortly AFTER the delivery I got an email saying my order had been shipped and was on the way. This is the most disturbing part - who sends the shipping information with tracking AFTER delivery?

I called them the next day to find out how to return them. They said they would have to look into it and get back to me. 1 week later after numerous calls they said I could return them at MY EXPENSE ($70).

If you buy a set of anything from someone and they don't have some parts of the set, do you expect them to send the parts they do have and leave you to figure out how to fill out the set (dishes, a suit, paint set, etc...)?

I am not sure what is going on with this company, but it does not appear to be completely above board.

UPDATE 8/31/2020: As Patrick from LD Products said in his response, the company did indeed refund my shipping cost after I filed a complaint with the BBB and California Attorney General. So I am changing from 1 star to 2 stars. I don't understand why they could not do the right thing at the start, but ultimately I am back where I started. Except for a few more grey hairs.

Is it a good deal if you never receive the product ordered, and then don't get a refund? Calls to "customer service" get you to pleasant people who are unable to get you satisfaction, emails to the same people are ignored. Instead of throwing your money away ordering here, please consider making a donation to a good cause. You'll feel better at the end of the day, even if your printer still needs toner.

L. D. P. Sent me one come-on after another so I finally ordered a "discounted" printer cartridge on April 19,2020, which I didn't need until yesterday, June 7th, when I needed it urgently. It was a complete dud! The copies are barely legible. When I called to request a refund or replacement I was told they would not honor my purchase because it was made in April. So, $95 down the drain. When the representative who returned my call asked if I wanted to place a new order I said I would not be ordering from L. D. P. Again, ever. -David Kozinski, Wilmington, DE

I thought it was going to be a good experience, since I received a package in a timely manner. But it turns out that part of the order isn't in there. Ok. That's fine. Mistakes are made. I contact customer service and it turns out that (unbeknownst to me) it was split into two packages. Ok. No big deal. She provides the tracking number and it turns out the missing item hasn't even been processed. It's been SEVEN DAYS. So I ask (nicely) to cancel the order. Says it's too late. So I ask for a refund, since I needed this product in a reasonable time. Says I'll have to return the order once I get it. What a hassle. It was a $20 item. This is what I get for trying to buy the product from a non-big name stores (Amazon, Walmart, etc.). I don't care about the $20, btw. I care about the hassle and the rejection of cancelling or refunding the order so compensate for being inconvenienced. Clean up your customer service approach, LD.

There is no indication of any second shipment anywhere, so I contact customer service, just to find out that they split the order and haven't even shipped it out yet a full week later.

I bought a whole set of LD Ink Cartridges 952XL, black, yellow, blue and magenta for HP Office jet 8700. I bought one cartridge here in Amazon and the other 3 in Walmart. I paid almost 80 dollars in total (an HP original cartridge pack, not XL is 100$). When I contacted LD, they only offered to send me a replacement for the cartridge I bought in Amazon. They told me that "they operate as a supplier for Walmart", whatever that means, so they are not responsible for those cartridges. So, I am stuck with four cartridges that do not work and wasted 80$. Anyways, I do not want a replacement product, since none of the four I bought work. From now on, I am only buying original HP products not to waste my time and money any more.

I have been buying their ink since January 2007 (it is now Sept 2019). Shipments are always quick and accurate. The ink performs perfectly. I have had three Canon printers since I started using them. The only time I emailed they responded the same day. However, unless you have a sale coupon, the ink is always less money buying from them via Ebay. I have told others about LDproducts and all of their orders have been perfect. One of them is a business and uses a lot of ink. People tend to complain online when things are bad, but not when their experience is good. I suspect that their are many more 5 star customers who do not post their experience on the web.

I too have been a long term customer (about 10yrs) and have decided to find another option. I have a new printer (1 yr) and EVERY SINGLE TONER cartridge they have sent me is bad. It is quite an investment, even at a discount to buy 5 cartridges (I have a color printer so it has to have 5 in at all times) only to find that it spews toner all over my copies as well as black streaks. Several months ago I spent quit a bit of time on the phone with them and I knew they kind of doubted me because the 2nd girl gave me a hard time about getting the replacements, but they finally sent me all 5 new ones. I put them in and at first it was fine, but now the problems are all back. Both the people at LP as well as the Canon help people acknowledged that this is a toner problem but now I am in a position to have to call and grovel for new ones (which they are unlikely to provide and I don't want to go through all that again and be made to feel like a petty theif) so I'll just have tot go elsewhere and buy 5 new cartridges. Keep in mind that NONE of mine are anywhere near empty and I rarely use the color option so I am totally wasting my money. I've come to the conclusion that this just isn't worth the aggravation and any "savings" is now cancelled out by having to buy all new cartridges. I am now an EX-customer because their products are just not reliable.