LDProducts

I bought 2 sets of ink cartridges for a Canon inkjet photo printer. None of the cartridges have even held the ink, leave alone worked in the printer. The ink was poring out once the cap was removed. A puddle of ink. I started opening other colors over the trashcan and it was a wise choice. It took hours to clean the ink tray from the printer. From there it was several calls and they screwed up the replacements for the ink that was opened, then they screwed up and did not send the return instructions. DO NOT buy from this company. I am still working on trying to get the refund they promised almost a month later. The incompetence of the service representatives is remarkable.

Rating should be zero! I placed an in July but never received the product. When I called to check on my order I was told that they were out and waiting for inventory. I cancelled the order that day, verbally and via email but they were then able to ship and bill me for the order. They would only issue credit if I paid to return the product. I paid to return the product (HUGE MISTAKE) They have received the product on 9/16/24 according the postal service, They acknowledged that and WILL NOT issue credit. I've made several phone calls with no result. It's December 2024 and I haven't received any resolution. THIEVERY. BUYER BEWARE!

I've been using their toner for 10 years or more and it was great. Rarely did I get a bad toner and when I did they have a generous return policy. They still have good customer service and return policy. That's why I gave them 2 stars instead of none.
This past year or so the text is faded or smeared in random places and not legible on the printed documents. I print legal documents so it's important they are good quality print.
LD products refunded me for one order and I replaced the toner with another order thinking they corrected the problems. I'm on my 3rd cartridge from the replacements and all have been bad.

In the mean time I've wasted a lot of time and paper reprinting.

I don't know what changed in their operation but I wish they'd go back to the time they sold quality products.

Like the other reviewer Barbara A., I've been using their toner for probably more than 20 years and it was great. Rarely did I get a bad toner and when I did they had a generous return policy. But unlike Barbara's experience, their current (end of 2014) product (Toner for HP 6P that I bought) and the return policy were atrocious - the toner spilled, and it took me over an hour to clean my printer afterward. The most outrageous thing is I had to pay roughly $30 to return the Toner via UPS even though the product was defective.

Over the past 10 years LD has been an excellent, supportive, supplier of good quality cartridges. My last order was entered 3/24/24. They accepted my payment on 3/25/24. It is now 4/9/24 and I have not yet received indication of product being shipped. My L D account page shows the order is still being"processed". Have tried to call their customer service twice, no one would take my calls, no one would return my calls. Twice I have e-mailed customer service, and I have received no responses. When compared to my prior experiences with LD, my current experience is unexpectedly terrible. They " took my money and ran! "

I ordered products 28 days ago and have not heard anything from them. Called customer service and they put you on hold, never answers and give you the option to receive a call back which never happened. Used them before but not again. Had to order supplies from another co.

Ink is ink so customer service is all that's left and this outfit fails miserably. I ordered an ink replacement on 3/31 and did not get it until 4/15. The Website indicated it would be sent with free shipping but then at check out added shipping anyway. It was only 5 bucks so I let it go as I needed the ink. I got an order confirmation with a tracking link that didn't work. Calling the support line was an endless wait loop and the callback promise and promised email response never happened.15 days and 6 unanswered calls later I did get the ink with a 4/10 shipping date stamp on it. Won't be won't going back.

I still have not gotten my ink that I bought on 5/23,i was told it was on back order and I should get it in 2 weeks, its the end of June and not gotten anything yet and have not heard form you people either.My order number is #03-*******,ive written and called numerous times without an answer!

I called in twice yesterday, leaving my phone # each time as no person ever answered the phone. No one ever called me back. Your LD T232XL120 cartridge worked for about 2 weeks in my EPSON XP-4200 printer, but now the printer tells me it "cannot recognize ink cartridge. Try installing again." I've done that 4 times with no change so far. Just now I've waited 20 minutes for someone in your product sales department to answer, but was just told to leave a message, hang up and "someone will get back to me." Fat Chance of that happening!

I ordered a toner cartridge. It was due to arrive within a week, and when it didn't, I went to another local company to buy it. After a month, when nothing showed up & no response from the company, I ended up contacting Paypal, and finally got a refund after about 6 weeks. I tried to call & email the company. Nobody ever responded or answered the phone. You just sit on hold forever.

I have used LD for years with no problems, this past month I placed my usual order. It's been 2 weeks, no reply as to shipping or order placement. My credit card was charged the day after the order. Have sent numerous emails and called numerous times with no reponse what so ever. Finally contacted my credit card company and disputed the charge.

Says delivery 4-7 days. It's almost been a month and still waiting. They don't answer their customer service line and their call backs take days. Sorry I ordered from them. Still waiting for a response from them. I sent a message. Left a call back on their customer service line, still waiting

Our office placed an order for toner on Feb 22,2024. A few days later an order for ink was placed. As of today, March 6,2024, no product has been received for either order. Moreover, numerous calls attempting to get status have been completely ignored. Zero, nothing. Not one call has been answered, nor has anyone called back. Also, an email inquiry has gotten no reply. As a very satisfied customer for over 20 years this is a horrible vendor experience and I will be calling and cancelling credit card payment. Sorry to say this is the end of a long term relationship.

Can't ship on time. One week to deliver a few ink cartridges 20 miles away. Paid for expedited shipping on a different order. Delivery still not here two three days past due. Can't reach anyone in customer service by phone after leaving call back number.

Ordered a 5 pack of toner for a brother printer, realized quickly that i had ordered the wrong one. Have tried to call the customer service line 6 times, left 4 messages, 2 emails nothing in over a week. This company is a joke. They just let the orders flow out but do not care about their customers once the order button is clicked. If i could give 0 stars i would

We run a small home office and have been using LD toners for over 10 years in several laser printers. We have NEVER had a problem with any of their toners.
We have a large extended family who has also used both the toner and ink cartridges without any issues.
When we recently needed to upgrade our all in one printer, tech support told us to hold off for a few months until they had theirs ready.
Surely no issues with these folks!