LDProducts

Within 3 minutes of receiving order confirmation, I realized it was the wrong item and requested to cancel the order via 2 emails and 1 phone call (never reached anyone).
No response until 4 days later and the order already shipped. The will only give me a refund if I pay my own shipping. If they send me a prepaid shipping label, I get store credit. This order never should have shipped. I have repeatedly requested paid shipping and refund but I keep getting the run around.
The worst customer service.

Ordered almost two weeks ago. Large order. No follow email. No notification of shipment. No answer yo email questioning it. Probably the last time I shop.

I purchased a set of HP ink cartridges and they are not recognized by the printer. LD will not take the black cartridges back and will not pay for return shipping on the others. Their web site says they have a satisfaction guarantee, but nothing could be further from the truth. RUN FROM THIS FRAUD and buy on Amazon. Way cheaper and returns are welcome. Lesson learned!

They took my money same day I ordered 6 ink carts. I paid for expedited shipping. I finally got someone on the phone 5 days later to find out one of my items was not even in stock and wouldn't be for at least another 2 weeks. No one answers the phone. You have to leave a message. The don't get back to you the same day. When they fnally called me back, at my request they cancelled and told meI don't get my money back for 5-9 days. ISN'T THAT ILLEGAL? So they take your money, don't tell you you'll be waiting at least 3 weeks, but they keep the expidited shipping. And no notification whatsoever. $#*! customer service. Never again will I order and nobody else should either.

Purchased set of cartridges for an HP printer. They send cartridges for a Brother. They refused to make it right stating my request was outside of the return window. Tried to contact someone at corporate and all numbers point to the call center. Call center unwilling to provide contact numbers for someone who might be able / willing to assist.

Placed the first order through "4INKJETS". I believe it is another storefront for the same shady outfit. Order came in and it was the wrong toner cartridges. I called and said that they were incorrect and they blamed me for not picking the correct cartridge but their website is what matched the cartridge to my printer. They will not refund me for the open cartridge that I tried to fit into my printer.
Placed a second order and when they came in as the correct part number they will not run in my printer. What a joke. They sent me 2 more to try. No luck with them either. I was told to recycle the cartridges and they will refund me for them.
10 days later I still don't have a refund.
Six cartridges in to this mess and I have nothing that works or money back.

Based on the number of recent negative reviews, I guess I'm not the only one having a problem with LD Products!
As a customer for over a decade, I'm stunned as to how my current order was handled. Incorrect timeframe as far as shipping and a Customer Service Department (if you call it that) unwilling to address my specific concerns and requests.
Of course, I was offered a discount on a future order. As an ex-customer, I won't be taking advantage of LD Product's generosity.

L. D. P. Sent me one come-on after another so I finally ordered a "discounted" printer cartridge on April 19,2020, which I didn't need until yesterday, June 7th, when I needed it urgently. It was a complete dud! The copies are barely legible. When I called to request a refund or replacement I was told they would not honor my purchase because it was made in April. So, $95 down the drain. When the representative who returned my call asked if I wanted to place a new order I said I would not be ordering from L. D. P. Again, ever. -David Kozinski, Wilmington, DE

Received 4 cartridges for my HP printer and they worked the first time I installed them. This is the second time I have bought from them and am very satisfied. Tried others recently and had to return the cartridges as they would not install. I recommend this company and their products

Bought a replacement drum from this company on 11/3/15 for my Brother HL-2280DW all in one printer. I received it in just a couple of days and installed immediately. I noted that as soon as I began to use it that my printed copies came out too light. I changed the preferences to max quality but still printing too light. Kept getting lighter with use and time so I called customer service at this company last night. The rep I spoke with tried to tell me that my problem sounded to her like a toner cart problem and I told her that I had just bought a new Brother OEM cart and installed and that would not be the problem. She wanted to argue the point and then wanted me to go through a series of tests beginning with unplugging my printer which I explained would be near impossible the way my office was set up. At no time did she offer to send a replacement drum so I finally gave up, thanked her for her time and terminated the call. Lesson learned, never buy anything from this company again!

If I were to never reach out to the company about my order they would have just took my money and never sent the product. It was about three weeks after placing the order when I noticed it never shipped. I never received a single email or call saying there was an issue with my order. Called them, there was some issue and they said they would get it shipped the following week and I would receive confirmation. Never received confirmation, so I called again to see what the issue was now. Nothing was resolved the guy on the phone said he was going to contact me the next day with updates. Never received any form of communication from the company letting me know what was going on. Gave it another two weeks and called to cancel the order because they simply couldn't figure out how to ship a single ink cartridge I purchased a month ago. We will see how the return process goes. Not really expecting my money back at this point. Don't waste your time with this company.