Dec. 2,2021, 8:30AM, I received an email from LD advising HP 972A Compatible Cyan Ink Cartridge (L0R86AN) and HP 972A Compatible Magenta Ink Cartridge (L0R89AN) encouraging me to "SHOP NOW".

3 hours later, Dec 2,2021, 11:36AM, I went online at www.ldproducts.com and placed an Order with LD Products for 6 LD Compatible High Yield Ink Cartridge for HP 972XL(2 Cyan, 2 Magenta and 2 Yellow) and immediately received an email confirmation stating my order for 6 LD Compatible High Yield Ink Cartridge (2 Cyan, 2 Magenta and 2 Yellow was being processed, my credit card was charged $374.30 in payment for 6 cartridges and I would receive an email notification with tracking details as soon as my items were shipped.

By Dec 4,2021, I had not received an email notification with tracking details that my 6 cartridges had been shipped nor the tracking details as to when my items were shipped. I called LD Products and spoke with Jennifer who advised that my 6 cartridges would not be shipped until Jan. 24,2021, 54 days from my date ordered and an additional 4 days to arrive,
Total Time 58 days (over 8 weeks),
Because 2 Magenta and 2 Cyan cartridges were out of stock. I said, I'm out of the yellow cartridge, am running a business and my HP PageWide printer will not print unless I have a yellow cartridge. Jennifer advised she would notify the shipping department to mail my 2 yellow cartridges on Monday, 12/6/2021, which would take about 4 days to arrive, i. E. 12/10/2021. I explained I was a returning customer and needed them shipped overnight to run by business.

Despite the fact that LD Products web site did not state the Magenta and Cyan were not in stock and despite the fact that the yellow was in stock, no one notified me that all 6 cartridges would not be shipped until 1/24/2021. Jennifer advised I would have to pay an additional shipping charge to receive the 2 yellow cartridges over night.

I asked to speak to her Supervisor, Martha, who advised, despite LD Products' misrepresentation that the Magenta and Cyan were in stock, failure to notify me that they would not ship the 2 yellow cartridges, LD products would not ship them overnight unless I paid for their mistake. As a result, I told Martha to cancel the entire order and refund me $374.30 and that I no longer would give my business to such a company and would post what customers could expect even when LD Products caused the problem.

The good news is that I found another company, www.inktonerstore.com, that had great reviews and on 12/4/2021 sold me the same cartridges for $323.73, saving me $50.57.

I bought 2 ink cartridges and they both failed to work in my printer. I called LD and they said they would send more and I had to return these,,,, OK but it was going to take them a week to get me ink I couldn't wait so I asked for a refund and I'd buy ink somewhere else. They would send me a return label and I'd get my refund 14-21 days after they received the ink... Ya that's what I thought,,, 2 to 3 weeks after getting ink back... well I've been waiting 2 weeks for the return labels so I called again and they said they would sent label but I still had to wait 2 to three weeks,,,, TOTALY unacceptable poor product and poor customer service.

July 4th update it has been almost a month since I bought the ink... after two attempts to get a return label (by email) I still haven't received any and the company rep said he would be contacting me (see below) 3 days ago and I still haven't heard from them... I want to return a defective product and get my money back in a reasonable amount of time... how simple can this be...

Update 7/20/2016, I finally received the return label by email and have returned the ink,,,, still waiting for refund. The only communication I have received was that they won't refund the shipping costs. OK they sent a defective product and I'm responsible for the shipping costs? I have spend several hours of my time and frustrations of trying to get them to stand behind their product. I would have hoped that I was the one case that dropped through the cracks and that they would make it right and improve their policy to customer service. I'm coming to the conclusion that they only care about the money. I have filed with my CC company to get a full refund because of the poor response I have received. So now another layer is added to trying to get a refund.:(

7/27/16 update,,, PayPal found in my favor for a full refund,,, LD only refunded me $17 of the $22 owed stating they won't refund for shipping (a defective part) even after being directed by PayPal to refund the invoice amount. What more can I say about this company,,, They don't stand behind their product. Its been 2 months and I still don't have a full refund.

7/31/16 after 2 months and about 6 hours of writing and asking,,,, finally received my refund,,, only part of it,,, then I pointed out Pay Pal found in my favor and requested a full refund,,,, and notified PayPal again,,,, only THEN after all this time did they refund the shipping... Sorry to say it seems they don't want to refund $$$ normally I probably would have dropped the shipping if they would a]have refunded my money in the beginning but after all the hours I put into it I wasn't going to let them get away with keeping a red cent... After my experience with LD I would suggest to find another ink company I have found 2 others with excellent results.

I bought LD -HP 934 XL Bulk ink cartridges my HP would not allow them to be installed.