Jerry s.

Placed a couple orders and confirmation is quick but trying to trace delivery is really non-existing. This site as most mail order nursery business's, are pretty vague as no stock is carried at the site location. My first was shipped from Holland by sea. It was order early, so 3 to 4 weeks shipping was ok, but bulbs in poor condition. Long growth already started. Tried a 2nd order but cancelled it as no response via e-mail on actual delivery date. If your willing to gamble, you can get a good selection not usually available locally, go for it.

Bought a wind catcher and very disappointed. Thought I was buying a made in USA product. Contacted seller after receiving it to complain about how flimsy it was and only response was from China? No messages? Anyway, out +$50. Buyer be ware.

I ordered a brand named drill/driver($130) from this firm and a couple things, in my opinion, came to light. The package arrived in good condition. Since the description of the item on their site was vague. I relied on the the brand name a bit. They acknowledged the order, but trying to follow up was not a good experience. The site is not friendly and couldn't contact customer service. Delivery about 20 days for this item. I contemplate calling my card company as was thinking scam. Everyone is looking for a bargain and this firm offers great prices but my experience,, their customer service doesn't compare to some other online businesses. Final note product initially is working great, but manual in Chinese only. Again can't reach customer service.

Bought HP ink cartridges and my office jet pro didn't recognize the color cartridges. Customer service replaced, no problem. 2nd set same problem. I ask for a refund and the request was honored but credit was given in store credit. Not real happy with that. This is my personal printer and it very unlikely that I need office supplies for home use. 3 stars because courteous and prompt customer representative.

Made a lamp purchase from them and found a much better price for the exact same fixture ( about $40). After a couple back and forth E-Mails, they declined to even match the competitive price much less the 120%. I guess there is a loop hole in there price match conditions? I could have tried to returned the fixture, but was just tired of the hassle with them so chalked it up to a learning. Experience. Buyer beware. No longer my vendor.