My fourth & fifth attempt to get service or reply. My order below shipped with black carts only 3 color carts missing. Where are they, when will I get?
Why no response to previous phone calls and this email location. Sent last Monday another request to locate order/shipping/information Are you out of stock? LD is failing fast negative reviews growing.
HP Cart 64 XL color & B&W
Order #03-******* paid in full
Order Date: 2/8/23,5:38 AM
I will not by any of their products again from anyone. Their toner cartridge prints, but it makes my printer go click-click-click, indicating a potential spooling gear issue. LDProducts would not issue me a refund without a receipt (I bought it from an online vendor but can't find the receipt). I'm using only Brother products for my Brother printer from now on: I might pay more, but at least they work. (By the way, my printer is not defective - I just installed a Brother toner and everything works fine - no clicking - just printing.)
Thank you for your feedback, Whiting! We can't apologize enough about the issue you have encountered while using our products. We're always here to help, we would like to know more about this and work on resolving it. However, for us to issue a replacement or a refund, we'd be needing more information from you to locate the original order. Please send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We'd be gladly help!
False advertisements on $25 gift card promotions to recommend a friend. LD products generic inks use to work really well and save you money. Now some of their packaging has changed and cutting corners resulting in leaking or clog printers. It's not worth the mess.
I've used LD Products for years - cartridges for two different printers. They last longer than the brand name and are a great value. I recently received a color cartridge that didn't work. They sent me a new one, no questions asked along with a postage paid envelope to return the faulty one. Can't beat that kind of service!
Two printer cartridges ran out of ink yesterday so I looked online and by chance found LD. It was my lucky day. They shipped them almost immediately, I got them today and the quality of the product is great but at a phenomenally low price. I am not going to buy ink cartridges from anywhere else in future. Thank you LD!
I placed an order for a toner for my Xerox, and after about three weeks, I called them and found out that the product was back-ordered. They never told me that they didn't send me an email informing me of that. They said orders are back-ordered, and it'll be ready in a couple of weeks. A few weeks have passed, and I still haven't received my toner. Well, it's the drum, and now my printer has stopped I, at the time that I placed the order, had plenty of time, but now I have to scramble. I feel that this is a kind of fraudulent Behavior. There's no reason for them to behave this way other than share greed. You have to do better, guys
Thank you for your feedback, Jeff. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
Ordered a set of cartridges for my Brother HL-3180CDW printer. They were shipped fast, and work great.
One thing I had to do, but this is a Brother "feature" is to reset the page counter for the toner. Otherwise, the printer will prematurely start warning you the cartridge is almost empty, when it's not.
Thank you for taking the time leaving us a feedback, we appreciate it James! It is normal for non-genuine cartridges to read with empty or low ink levels since the printer manufacturers can block third-party technology for that feature. Should you have any questions or concern, please feel free to send us a private message with your order, phone number or email address linked to your account/order, so we can better assist you. You can also contact our customer service team directly here: https://ld.ink/2DM8cOU. Have a nice day!
I have bought ink from LD for many years. After I got the HP Laser I ordered 3 boxes that did not work. I returned 1 unopened box and LD sent 3 more boxe which did not work. This has been going on for months. I can dig into
Last years receipts but I attach picture of 3 boxes sitting on my floor. 2 opened I tried to get to work and 1 unopened box.
Thank you for your feedback, Ellen. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
These recycled ink cartridges ruined my rather new Epson. Clogged up heads. Called to ask advice and they basically said tough luck. Not even one star. I will warn as many people as I can about LD Products.
We cannot apologize enough to hear about the trouble and inconvenience you have encountered while using our products. We have sent you a private message to offer a resolution. Please send us a message or give us a call at (888) 321-2552. We will certainly be here to help and hope we can make it right with you!
The Company has a 100% return policy but that take the cartridges and don't refund you the money, I spent over two hours between initiating the claim then following up twice. I even paid $16.02 through UPS on 1/23/13 (four months ago today...tracking number **************716). Also, despite having 27 unopened cartridges they refused to allow me to return them due to being old, however there is no expiration date on the boxes. If they're not going to refund your money anyway they should take all the cartridges!
Their customer review rating in abominable, which is well deserved. Please donate my refund to Cancer Care and I'll give my 27 cartridges to charity as well. Don't want to hear back from you at this point just delete my account. Thank you, William Glick
Thank you for your feedback, William! We apologize for the inconvenience this may have caused. We're always here to help, we would like to know more about this and work on resolving it. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
Two cartridges exploded upon opening... six other cartridges didn't work in my HP... my printer simply would not operate. When I complained about the exploding black ink cartridges... a refund for the most expensive cartridges were offered... at a fraction of what was charged. NEVER buying this product or from LD again. Too much hassle.
Thank you for contacting us today. We cannot apologize enough for the mess and inconvenience with the exploded ink cartridges you received from us! We definitely want to offer assistance to take care of you. We will contact you shortly to offer resolution to resolve this issue. You can also contact us through email or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
I'm a longtime LD Products customer and I was always happy until now. Although the website clearly states that products ship same or next day, with 1-4 day shipping, the one I ordered shipped SEVEN days later. And it shipped using such a slow method that'll be another week.
Worst of all, multiple attempts to reach customer service don't work. I filled in the online form: no response. I tried three times calling and waiting on hold: goes to voicemail. I tried leaving a call back number: no call back.
This company has gone down hill and should be avoided!
Thank you for your feedback, Barry! We apologize for the inconvenience this may have caused. We're always here to help, we would like to know more about this and work on resolving it. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
Every retailers in the country gladly allow returns. This comapny's "excuse" for not allowing a return is that I opened the box. Seemed like a normal thing to do when you are trying to install part. They are probably protected legally by some small print. But, no reason anyone should have to deal with a company with no customer appreciation. Bizarre behavior.
Thank you for your feedback, Mark! We can't apologize enough to hear what happen to your recent order. We're always here to help, we would like to know more about this and work on resolving it. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
The HP printer did not recognize the cartridge. I called LD and their customer service was anything but. Period. Asked a ton of questions said there was nothing they could do about it wanted all kinds of documentation and I finally gave up talking to them and basically wasted money on their product. Lesson learned
We cannot apologize enough for the trouble you encountered while dealing with our customer service and while using our products. We definitely want to offer assistance to take care of you. We will contact you shortly to offer resolution to make it right with you!
Cartridges do not work in my printer. Repeated calls to number shown, left messages, no response. Sent emails. No response. Did a chat and person was nice, but no help. Ask for refunds. No reply. Will never order from them again. I have proof of purchase and gave it on emails, phone and chat. Company will go out of business with this service.
Thank you for your feedback, Richard! We apologize for the inconvenience this may have caused. We would like to know more about this and work on resolving it. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
I have been a satisfied customer for many years but yesterday I installed 3 new cartridges into my HP printer and was disappointed to find that they were not recognized and therefore not useable. The date code on the packages were 2020. Although covered under their 3 year warranty period customer service would not honor the warranty because they couldn't find a PO number on their system, but offered to take a new order from me. I even offered to return the packages at my expense showing the date code, but they were not interested. I declined their offer to purchase new cartridges because I do not believe in rewarding poor service.
Well, it's been 1 week since this posting and Patrick D ( LP Products?) has not responded, despite his offer to help. I'm therefore down grading this review from 2 stars to one star.
Thank you for your feedback, Steve! We apologize for the inconvenience this may have caused. We would like to know more about this and work on resolving it. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
Ordered a 4-pack of high quality ink for my husband's office printer. So far, so good. We paid $70 for a 4 pack, with HP we usually pay around $400, what a savings! If they last, will be a repeat customer and will also let business associates know as well.
Thank you for the great review! We appreciate the kind words, thanks for sharing!
I have been buying their ink since January 2007 (it is now Sept 2019). Shipments are always quick and accurate. The ink performs perfectly. I have had three Canon printers since I started using them. The only time I emailed they responded the same day. However, unless you have a sale coupon, the ink is always less money buying from them via Ebay. I have told others about LDproducts and all of their orders have been perfect. One of them is a business and uses a lot of ink. People tend to complain online when things are bad, but not when their experience is good. I suspect that their are many more 5 star customers who do not post their experience on the web.
Thank you so much for leaving us a five star review! We are so happy to hear about the good experience and knowing that we are able to live up to your expectation. Our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. Should you need any assistance, feel free to contact us through email, livechat or call us at 888-321-2552 and one of our representative will be happy to help.
I used LD cartridges in my Epson Workforce printer for some time. They worked well and the price was very attractive. Then I received a shipment which did not work well. I discovered that the label had been changed and was covering the vent hole in the cartridge. Peeling off a bit of the label helped, but that shipment never did work well. Ditto for a second shipment. I talked to tech support who told me that they had modified the cartridge to use a different vent hole. That did not sound right. Then two of the colors stopped printing at all. The problem was not resolved by purchasing OEM cartridges and running several cleaning cycles so today I have a black & white printer.
Thank you for taking the time to leave us feedback! We're so sorry to hear about the trouble you experienced and we'll be sending you a private message shortly to assist you in this matter.
I got toner that wasn't working. I used the chat to contact customer service, and they guided me on some troubleshooting steps, but when that didn't work, they sent me a replacement cartridge for free without worrying about returning the old one.
Thank you for the great words and well wishes from you. We appreciate for patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all of our customers. Should you run into any issue, you may contact us via phone chat or email, please feel free to reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.
Overview
LDProducts has a rating of 1.8 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LDProducts most frequently mention customer service, ink cartridges and credit card. LDProducts ranks 74th among Printer Ink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for your feedback, Thomas! We apologize for the inconvenience this may have caused. We would like to know more about this and work on resolving it. Also, we are sorry for the high call volume and wait time that you have experienced. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!