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I thought it was going to be a good experience, since I received a package in a timely manner. But it turns out that part of the order isn't in there. Ok. That's fine. Mistakes are made. I contact customer service and it turns out that (unbeknownst to me) it was split into two packages. Ok. No big deal. She provides the tracking number and it turns out the missing item hasn't even been processed. It's been SEVEN DAYS. So I ask (nicely) to cancel the order. Says it's too late. So I ask for a refund, since I needed this product in a reasonable time. Says I'll have to return the order once I get it. What a hassle. It was a $20 item. This is what I get for trying to buy the product from a non-big name stores (Amazon, Walmart, etc.). I don't care about the $20, btw. I care about the hassle and the rejection of cancelling or refunding the order so compensate for being inconvenienced. Clean up your customer service approach, LD.
There is no indication of any second shipment anywhere, so I contact customer service, just to find out that they split the order and haven't even shipped it out yet a full week later.
T M.'s review of LDProducts earned 2 Very Helpful votes
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Empty.
Ink is ink so customer service is all that's left and this outfit fails miserably. I ordered an...
Over the past 10 years LD has been an excellent, supportive, supplier of good quality cartridges....
Thank you for reaching out to us. We cannot apologize enough for the inconvenience and for not correcting it in a timely manner, we'd like to gather more details to offer resolution to make things right with you, as we take our customers comments seriously and we would love the opportunity to make things right. We will contact you shortly to offer resolution to resolve this issue. You can also contact us through email or call us at 888-321-2552 for immediate assistance.