Dan S.

I was referred to LD Products several years ago - maybe 4+ years ago and we have a stack of their SUPER LONG-LASTING XL cartridges. Our first purchase was just for one-each black and color 60XLs and they lasted and lasted even though we were printing our Christmas letters and then an adoption announcement. We were sooooo happy that we ordered a group buy = 3 black and 2 color cartridges to save money and probably never have to buy again. Both the black and color cartridges that were installed in late 2019 were still printing perfectly until a few days ago when the color gave out. We broke open one of the color cartridges we purchased back in 2018 and got an error message. I called the company and got "Frank" who very politely and professionally ran me through a series of fixes with our HP 4280 and nothing fixed the issue. I figured that because we bought the cartridges so long ago I was "SOL" but Frank verified our order and some other info and two - not one - TWO replacement cartridges are on their way! WHAT AN AWESOME COMPANY!