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Ana M.

Contributor Level

Total Points
80

1 Review by Ana

  • LDProducts

3/21/20

I bought a whole set of LD Ink Cartridges 952XL, black, yellow, blue and magenta for HP Office jet 8700. I bought one cartridge here in Amazon and the other 3 in Walmart. I paid almost 80 dollars in total (an HP original cartridge pack, not XL is 100$). When I contacted LD, they only offered to send me a replacement for the cartridge I bought in Amazon. They told me that "they operate as a supplier for Walmart", whatever that means, so they are not responsible for those cartridges. So, I am stuck with four cartridges that do not work and wasted 80$. Anyways, I do not want a replacement product, since none of the four I bought work. From now on, I am only buying original HP products not to waste my time and money any more.

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Patrick D. – LDProducts Rep

We are so sorry for the trouble, Ana! Unfortunately, your printer manufacturer just sent out a software update to some of their printer units. This was probably done without you initiating it, and even noticing it. Don’t worry, it hasn’t damaged your printer in any way, just affected the ability of after market cartridges to read in your printer. We have sent you a private message to offer a resolution and to better assist you with this issue. Please send us a message or give us a call at (888) 321-2552 for immediate assistance. We will certainly be here to help and make things right with you!

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