LDProducts Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding customer service and order fulfillment. While some long-term customers have praised the quality of products and a previously reliable return policy, recent experiences indicate a troubling decline in service efficiency, with numerous reports of delayed shipments, unresponsive customer support, and challenges in processing returns. The sentiment reflects a growing frustration among customers, suggesting that the company risks losing loyal clientele if these issues are not addressed promptly and effectively.
This summary is generated by AI, based on text from customer reviews
LD offers 100% guarantee. That's not true. They sent the wrong Item, I opened the box and installed the cartridge in my printers since I though it was the one I ordered. It didn't work, I called and they said because I opened it, I cannot return it. I had to order and pay for the "right one" again and they promised to ship it priority, since I was already with no ink for my work... They promised that I would receive it in two days. Several days passed, and I got it in 10 Days. I have been a client for some years and they sent defective ink that I had to return before. It is a waste of time. No more order from LD.
This company will trick you into purchasing products that do not fit your printer. There is no clear declaration that they'll will not refund any opened items even if they are unused. They do tout a 100% satisfaction guarantee, but they left me feeling scammed and unsatisfied. Don't buy their products!
We cannot apologize enough for the confusion and trouble. We definitely want to check this out and offer assistance to resolve this issue for you. Please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
Ordered ink and was sent the wrong ink--printer would not work, but because I had taken it out of the sealed foil, they would not take back the ink and replace it with the correct number. EVERYONE I know will hear about this--I vote with my mouth and with my money--never again! I can't believe they would give up a customer for life over a $20 profit. How stupid, ignorant and really poor business.
We are very sorry for the inconvenience and will make it right with you. If we made a mistake or you received a faulty product we will absolutely refund or replace at no cost to you. Please call us and we will clear this up, The only time we are not able to refund is if the product was ordered incorrectly and opened. Again, sorry for this rare inconvenience. Contact: 888-321-2552.
I have used this product and recommended LD to my friends but never again! I ordered some product it was shipped USPS with tracking. The tracking showed it delivered but I never recieved the product. I emailed and called customer service. The customer service agent while polite was unrealistic. Instead of addressing the issue she suggested that I contact my neighbors. If my neighbors had recieved it i would have it! When i did not agree she disconnected the phone call. I made a second call to speak with a supervisor who said they were not at fault and did not hang up on me. I finally got him to agree to refund my money. I have not received the money and have alerted my bank for assistance. LD Ink Cartridges has lost my business. You can have a great product but when your customer service is rediculous it just turns people off!
We are very sorry if you did not receive your recent order with us and your refund, Hugh! This sounds like our representative made a mistake, we apologize and will make it right. At your soonest convenience, please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
Tracking looked promising until USPS reported "no access to facility". LD Products traced the problem to a missing digit on their address label, but USPS would not allow a change so the item must return to LD Products warehouse before any other action can be completed. I am to watch the status of my order and let them know when it is checked back in. Meanwhile, no refund and no replacement is possible. A reputable company would send a replacement ASAP rather than saddle the customer with the consequences of their mistake. It's been 8 days now with nothing more than apologies from what sound a lot like robots with female names.
UPDATE: Item reported by USPS to be back at their warehouse 2 weeks after placing order. They did refund my entire cost two days later. This was our fourth order from LD Products with only one minor problem in the past. There is no excuse for the way they handled this last one.
We cannot apologize enough for the delay and inconvenience this has caused. We definitely want to check this out and offer assistance to resolve this issue for you. Please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
Needed a planner insert for the new year. Chose LD b/c of their claimed quick turn around (delivered in 1-4 business days).
5 business days later i get a note that they don't have the product and will have to cancel the order.
What a bunch of garbage... will never use again
We sincerely apologize for the delay and inconvenience this has caused. We definitely want to check this out and resolve this issue for you. We’ll get in contact with you shortly for further assistance to resolve this for you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you!
The cartridges are not compatible with HP 6978 but you don't find this out until you need the cartridges. What a rip off!
We sincerely apologize if your printer doesn't recognized the ink cartridges you received from us. Please note that all our ink cartridges are covered by our 100% satisfaction guarantee. We definitely want to check this out and resolve this issue for you. We’ll get in contact with you shortly for further assistance to resolve this for you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.
Do not use in Lexmark printers. Magenta ink flooded the print head. Took 3 days to clean it out. Black ink lasts only 7 days before clogging up. Made 8 printouts.
We are so sorry for the mess and trouble this issue has caused, some of our cartridges are pressurized and when opened or shipped in areas of high/low altitudes, this can cause the tank to leak. This should not be the case, will make it right and we will be happy to send a replacement or issue a refund if you prefer. We’ll get in contact with you shortly for further assistance to resolve this for you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.
Wow. I never saw a site with so many bad reviews. I've had 3 different printers over the years. LD products worked well in all of them. Maybe this will help. I always save the new printer owners manual and replace each cartridge by the directions.
We really appreciate the positive feedback! We really aim to provide satisfaction to all our customers, this is why we cover all our products by our 100% lifetime guarantee. Feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
The toner cartridges cost about half as much as HP and last at least six to 10 times longer. I'll get "toner low" messages, and the toner continues for another month or two.
Thank you so much for leaving us a five star review! We are so happy to hear about the good experience and knowing that we are able to live up to your expectation. Our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. Should you need any assistance, feel free to contact us through email, livechat or call us at 888-321-2552 and one of our representative will be happy to help.
Bought their ink and now my HP printer doesn't work - I tried swapping out brand new cartridges from them with other brand new cartridges now half the colors don't work - I will find another source
We cannot apologize enough for the trouble you encountered while using our products! We stand behind our products and cover them with our 100% lifetime satisfaction guarantee. If we made a mistake or you received a faulty product, we will absolutely replace at no cost to you or issue a refund if you prefer. We will contact you shortly to offer resolution to make it right with you.
Placed order we were told cartridges were in stock. Only 2 of the 6 were actually in stock. Tried to cancel. Asked for a waybill, could not get one for 48 hours because it comes from a third party. Service was terrible.and don't have the cartridges after 5 or 6 days
We sincerely apologize for the delay and inconvenience this issue has caused to you. Sometimes our website product inventory is not updated, but we are doing our best to report the error as soon as possible, sorry for the rare inconvenience. We definitely want to offer assistance to take care of you. We will contact you shortly to offer resolution to make it right with you.
The HP printer did not recognize the cartridge. I called LD and their customer service was anything but. Period. Asked a ton of questions said there was nothing they could do about it wanted all kinds of documentation and I finally gave up talking to them and basically wasted money on their product. Lesson learned
We cannot apologize enough for the trouble you encountered while dealing with our customer service and while using our products. We definitely want to offer assistance to take care of you. We will contact you shortly to offer resolution to make it right with you!
I bot about 10 410XL cartridges. They worked fine until I got an Epson printer program update. After installation the printer will no longer accept the cartridges. Message center says cartride not acceptable (or something like that) and nothing will print. I guess Epson decided to eliminate the competition.
We cannot apologize enough inconvenience this issue has caused. We definitely want to check this out and take care of you. We’ll get in contact with you shortly for further assistance to resolve this for you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552 and any one of our representative would be more than happy to assist you.
My computer says the ink cartridge is past it's warranty date when I installed it. I bought three of each color for my HP 3210 Printer and now it says they are out of date and cannot be used -can I get my money refunded.
We are so sorry for the error you are getting with the ink cartridge you received from us! This should not be the case, we definitely can check this out and take care of you. We’ll get in contact with you shortly for further assistance to make it right for you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you!
This company uses refurbished toner. It destroyed our drums on the printer and they wouldn't do anything for us. Now we have to buy all new drums and spend more money! This is rediculous!
We truly sorry for the trouble you encountered while using our products! We definitely want to check this out and take care of you. Our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. You can give us a call at 888-321-2552 or talk to us via email or online chat and we will be happy to assist you.
CANON BLACK INK 240XL WAS ABLE TO PRINT 3 PAGES WITH ONE AND 10 PAGES WITH ANOTHER PURCHASED FROM Inkcartridges (*******@eml2.inkcartridges.com).
We cannot apologize enough about the trouble you have encountered while using our ink cartridges. We have sent you a private message to offer a resolution. Please send us a message or give us a call at (888) 321-2552 for immediate assistance. We will certainly be here to help and hope we can make it right with you!
I have used LG jet ink in my other printer. Close to the original manufactures print. However, I purchased LG toner for my HP printer and I am totally displeased with the color copies. It's a case of you get what you pay for. Will it work? Yes. However, not something that I would proudly present. It's like the weak quality of the old analog TV's, vs the quality of the modern Digital.
We cannot apologize enough for the trouble you have encountered while using our product. We have sent you a private message to offer a resolution. Please send us a message or give us a call at (888) 321-2552 for immediate assistance. We will certainly be here to help and hope we can make it right with you!
The reviews on this page have changed my mind about purchasing LD replacement cartridges for my Canon printer. I will not take a chance on LD cartridges.
We sincerely apologize if the reviews in this page affects your interest to do business with us! We can assure you that our products will definitely work with your printer, as our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. Feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
A year ago I would have given this company a 5 star rating. I am now straining to give them 1 star. In the past, the cartridges produced many copies from the ink I had ordered. Now, I'm lucky if I get 30 copies from a cartridge. I complained to the service dept., and they were kind to send me a replacement cartridge. But guess what! That cartridge didn't last any longer than the previous one. Guess it's time to look for another supplier.
We truly sorry for the trouble you encountered while using our products! We definitely want to check this out and take care of you. Our company aims to provide all of our customers with products that are great in quality and low in price, this is why we cover all our products by our 100% lifetime satisfaction guarantee. We will be sending you a private message shortly to assist you further in this matter.
From the business
Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the inconvenience this issue may have caused to you. If we made a mistake or you received an incorrect products, we can definitely issue a refund or exchange at no cost to you. We want to offer assistance to resolve this issue for you. Please call us and we will clear this up. We are sorry for this rare inconvenience. Contact: 888-321-2552.