LDProductsReviews 197

I have been using Ldproducts now for almost one year and I order quite a bit every time I order. While I do understand the frustration from some of the fellow customers reviewing this company, saying that they have been going through cartridges that aren't working, I think that started happening since you guys made the change to your cartridges and that change i also didn't appreciate. It is true many of he cartridges now don't take and I hope you are working on a way to find a solution to that because I love ordering from you guys. And this bump in the road is the reason I am giving you 4 and not 5 stars because when i have encountered that problem your customer service is great and you guys offer immediate and fast solutions to your clients by immediately shipping new ones but a resolution would be nice so it doesn't happen anymore, like it was before the changes. Thanks for the great deals hope you listen to the feed back and thanks for caring for your customers and offering solutions.

We've already replaced two of the five cartridges, and now the remaining three printing unacceptable colors. This ink or cartridges fail, and are a waste of time and money.

I used LD cartridges in my Epson Workforce printer for some time. They worked well and the price was very attractive. Then I received a shipment which did not work well. I discovered that the label had been changed and was covering the vent hole in the cartridge. Peeling off a bit of the label helped, but that shipment never did work well. Ditto for a second shipment. I talked to tech support who told me that they had modified the cartridge to use a different vent hole. That did not sound right. Then two of the colors stopped printing at all. The problem was not resolved by purchasing OEM cartridges and running several cleaning cycles so today I have a black & white printer.

I've placed 3 orders with this company for Epson inks in recycled cartridges. I experienced no problems with the first ones, but the second and third were a mess. Some of the cartridges put out streaks and failed to print, even after head-cleaning operations were performed (multiple times, each costing a lot of wasted ink). It's my observation that they don't pack their refilled cartridges in vacuum packed, air-tight plastic envelopes such as the original Epson inks are packed, hence they dry out during storage. LD obviously doesn't have sufficient quality control to know that, and perhaps doesn't care. After several phone calls with their technical assistants I was invited to send back my unused cartridges for a refund. I did that... I returned 14 cartridges, for which I was refunded a whopping $62. Needless to say, that was less than 30% of what I paid for them! My overall rating of this company is that it exhibits very poor quality control, then does not live up to its promise of 100% satisfaction. I will not go back to them for anything.

I bought 2 red "Universal Ink Cartridge" to use in our MailStation, since it says right on the box that it is "Suitable for use in Pitney Bowes MailStation." Not only do the cartridges not work, it costs us postage every time the machine tries to print, because the postage amount is deducted from our account balance.

When I called customer service so I could return the cartridges, they wanted information to look up the sale. I don't know when or where I purchased them. It shouldn't matter - if the product doesn't work and it says "100% Satisifaction Guaranteed" on the box. I am not satisfied at all! And this site won't let me put zero stars!

Originally ordered 4 cartridges, one of each color.
The black cartridge ran out of toner showing 90% left.
Shortly after that, the magenta cartridge froze. There is a small white cog that is driven by the printer and it totally locked up with 97% left on the toner. It could have damaged the printer and I stopped using it until replacements were received.

I received replacement black and magenta cartridges. However, the magenta ink was so bright in color that it made all color printing that uses magenta to show toward purple. Since I don't print photos, I decided to just use the magenta cartridge and put up with the weird colors.

At 75% toner left on the magenta replacement cartridge, it started dumping excessive amounts of toner making streaks all over a printed page.

I have to clean up the internal parts of the printer after every single sheet is now printed.

Really, really bad quality control.

I recently ordered an LD ink cartridge -F6U64AN 63XL. It didn't have any ink in it and I was unable to return it... so I am out about $20+.