Printerinks

Bought a full set of cartridges on 18th November.
They supplied the wrong cartridges!
Black Cartridge correct, colour cartridges wrong.
Contacted them.
Still waiting on resolution of wrongly supplied items!
Its now 9th December.
No reply from them regarding refund, return or supply of correct cartridges.

Can't give 0 stars so 1 will have to do.

PATHETIC COMPANY, AVOID!

Inks arrive in good time, reasonable value and compatible with my printer.
They responded quickly when I wanted to unsubscribe from emails and couldn't get it to work automatically online.

I would like to thank Diana, in the customer relations dept of Printerinks. She dealt with my mistake courteously, quickly and professionally. I received really excellent service. I will continue to use your services. The price of the ink on offer is competitive too. Delivery safe and very quick. I thoroughly recommend you give them a try.

I was most disappointed when recieved a faulty product, but after friendly helpful service from Marius Luca this elderly gent was able to get complete satisfaction and loads of help with his IT skills.
Thanks so much!
Still can't cope with the two boxes below!
I am a retired chemistry teacher lving in Devon near Dartmoor and going there now!

Have been using Printerinks during the Covid-19 crisis when all of our normal supplers have had stock issues but always been able to get what we need and all dispatched on the day of order. Price has always been very good and lower than our normal suppliers. Had a recent issue with one of the cartridges and one call to Stefan and all was sorted without any problem. A good company that I would recommend.

Great service from Stefan - a credit to the company who dealt with all my queries promptly, efficiently and kept me informed all the way through. I will definitely use them again..

DO NOT US THIS COMPANY - BE WARNED! THEY SELL INCOMPATIBLE CARTRIDGES BASED ON THEIR WEBSITE SUGGESTIONS - WILL TRY TO DODGE REFUNDING WITH LOTS OF EMAILS REQUESTING INFO/PICS ETC ETC.
USE CARTRIDGE WORLD INSTEAD AS CARTRIDGES PERFECT FROM THERE.

Understanding, good customer service. Thanks very much. I will definitely return to the company as a repeat customer.

Great customer service and technical advice in order to get the best results from the products. Happy days!

They sent completely the wrong cartridges then when I sent them back they acknowledged receipt but will not refund my money. This is no better than theft! Don't touch them with a barge pole.

I contacted Printerinks because a cartridge was faulty and, as this was the only one available to replace the empty one, a replacement was urgently needed. I was received very promptly on telephoning and the problem dealt with most courteously. The replacement cartridge was delivered with the rest of the new order the following day. It was good to be treated so well by a real person who was keen to sort out the problem.

Excellent customer service, I had a slight problem with a compatible cartridge, however this was sorted asap with clear instructions and advice, would definitely recommend. John was knowledgeable, helpful, polite and friendly, many thanks

I've used them for 2 years now and only had a problem with 1 cartridge for my Brother multifunction printer (out of 50+ cartridges?). This was replaced without any drama. Never had a problem with customer services.

Had a problem with new inks on my Cannon and wrote for replacement, After detailed explanation from John matter was solved without incurring any more expenses. Great response and as usual quick service.

I think the title really says it all. What else could you ask for. Query + polite response + solution = perfect service

I gave them one star because I don't think you're allowed to give zero. I oredered some cartridges - cost £120. It said delivery in 2-3 days. After 20 days of no delivery and no response to emails I ordered from Amazon who delivered in 2 days. I emailed to say I wanted to cancel the order. The inks arrived after 5 weeks. I tried to communicate via their chat but always found I was about 25th in a queue. If I left the machine and came back I would need to reconnect and start again. When I read their returns policy I found that I had to pay a 20% 'restocking fee' plus the costs of returning it. They are crooks.

Had a bit of a problem with an ink cartridge. John sorted it out straight away no problem, replacement sent next day. Well done. You can judge a firm by the way they deal with complaints. On this occasion Printerinks set the standard which many others could do well to follow.

I had to contact customer services about my address issue, John who dealt with the problem was extremely helpful and was able to assure me that he would have it resolved quickly. If all the other people who work there are as thorough as John then they will keep succeeding as a company.

I contacted printerinks.com to replace a faulty ink cartridge. They provided me with some instructions to fix the faulty ink cartridges. I followed these instructions, but the cartridges were still giving problems. I then contacted printerinks.com for a replacement and they sent me replacement ink cartridges by first class post promptly. I would highly recommend printerinks.com

I have used Printerinks on several occasions whilst working from home and although I cannot fault product, delivery is a concern. I have paid extra for quick delivery on last two orders but both times delivery has not been on time. I ordered on Monday and delivery was confirmed for Tuesday evening, it is now Thursday and still no ink! The excuse was that DHL did not have my full address, but that is always on receipt so I do not see what the problem was. When I finally found a way of contcting them about the problem, John was very helpful and explained the issue and when I would receive inks, hopefully today.

Very quick and clear response to my query with perfect outcome and replacement for faulty cartridges already despatched
Many thanks

Monty Navias

I recommend this company for printer Inks.
I put the wrong address down for delivery and it went to another country. John informed me so i gave him my current address and he sent them again.
Very good of him to do this in view it was my own fault.
Thats wonderful service

I was extremely pleased with the service I received from Printerinks today when they solved a problem I had. It was very professional and courteous. I have used them for many years and never had to complain before but it was easily resolved