I was extremely pleased with the service I received from Printerinks today when they solved a problem I had. It was very professional and courteous. I have used them for many years and never had to complain before but it was easily resolved
I have used Printerinks on several occasions whilst working from home and although I cannot fault product, delivery is a concern. I have paid extra for quick delivery on last two orders but both times delivery has not been on time. I ordered on Monday and delivery was confirmed for Tuesday evening, it is now Thursday and still no ink! The excuse was that DHL did not have my full address, but that is always on receipt so I do not see what the problem was. When I finally found a way of contcting them about the problem, John was very helpful and explained the issue and when I would receive inks, hopefully today.
Inks arrive in good time, reasonable value and compatible with my printer.
They responded quickly when I wanted to unsubscribe from emails and couldn't get it to work automatically online.
All sorted quite easily although the credit for the return took a little while. Gabriel was very helpful sorting the new order
I was very happy with the service provided by Printerinks.
The web page was easy to navigate around and the products were good
Please avoid- They have ripped me off. They sold me a product that was not as described, and so I sent it back by recorded mail. They told me I would get a refund, but they have now refused and are not answering my attempts to contact. There are other retailers who sell the same products at the same price, so please avoid this one
DO NOT PURCHASE ink cartridges from this company, all they want to do is fob you off by email and will not listen to complaints on the phone.
End result is I have to purchase an new printer at a cost of £478.00
Very bad service, DO NOT USE THIS COMPANY.
Ordered a drum unit, 8 days laters still not turned up. Quoted 1-2 days delivery at the time of ordering. Spoke to them by phone on day 5, was told i'd be called back that afternoon with a tracking number and they expected it to be delivered that day but heard nothing. Day 6 I spoke to them on their online chat, again promised I'd be emailed the tracking number, nothing again. Rang on day 8, was told they were still awaiting tracking information. It's now been delivered after 4 weeks, still awaiting confirmation so I can send it back as it's no longer needed (had to order from elsewhere!).
I gave them one star because I don't think you're allowed to give zero. I oredered some cartridges - cost £120. It said delivery in 2-3 days. After 20 days of no delivery and no response to emails I ordered from Amazon who delivered in 2 days. I emailed to say I wanted to cancel the order. The inks arrived after 5 weeks. I tried to communicate via their chat but always found I was about 25th in a queue. If I left the machine and came back I would need to reconnect and start again. When I read their returns policy I found that I had to pay a 20% 'restocking fee' plus the costs of returning it. They are crooks.
I had a problem with a cartridge not printing that had previously been supplied by Printerinks. I contacted Stefan who sent me a few suggestions as to what might resolve my problem - none of which worked. I re-contacted Stefan who immediately sent me a replacement cartridge. Problem solved.
I placed an order on 18 April and the money was taken immediately from my card. I then heard nothing, even after sending an email to inquire where the goods were on 9 May. My account registered the order but said the goods were unavailable, so I ordered them from another firm as I was out of ink by then and this firm delivered them the next day. I tried to cancel the order with Printerinks on the website immediately. On 13 May I received an email from Printerinks saying the order had been dispatched even though I had cancelled it via webchat on 12 May and been promised an immediate refund. I have since tried further webchats (terminated by them), phone calls (never got through after 55 minutes waiting) and five emails. I would advise anyone thinking of purchasing from this firm to think twice!
Fraudulent is how i would discribe this company they take your money from your card without any intention of sending you the goods i ordered three ink cartridges on 28th sept 09 its now 13th oct 09 and iv'e just asked for a refund after promises that the goods were being sent more than once i am hoping to get my money back but i won't be holding my breath.
Have been using Printerinks during the Covid-19 crisis when all of our normal supplers have had stock issues but always been able to get what we need and all dispatched on the day of order. Price has always been very good and lower than our normal suppliers. Had a recent issue with one of the cartridges and one call to Stefan and all was sorted without any problem. A good company that I would recommend.
They sent completely the wrong cartridges then when I sent them back they acknowledged receipt but will not refund my money. This is no better than theft! Don't touch them with a barge pole.
It is so nice to deal with a company who prize customer service first and foremost. The member of your staff I dealt with was very understanding of my problem and responded magnificently.
Great customer service and technical advice in order to get the best results from the products. Happy days!
Understanding, good customer service. Thanks very much. I will definitely return to the company as a repeat customer.
Requested a password update as I had forgotten my previous one. Sent as replacement within a few seconds and I was able to place an order. Thank you.
Was most impressed by the very quick response to my query and the courteous manner in which it was dealt with. If the product is equal to the customer service I will be more than satisfied.
Cannot recommend more highly. My query was dealt with by John and was handled and solved very quickly. Excellent service,
Overview
Printerinks has a rating of 3.9 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Printerinks most frequently mention and customer service. Printerinks ranks 2nd among Printer Ink sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members