Susan J.

After a long wait interspersed with unsolicited advertising from Cover & All, I have finally received this item, only to find that it has a health warning hidden inside the zip. It apparently contains toxic substances. There was no warning of this on the website, but, much more seriously, I seem to have purchased a product that endangers the health of those who make it. This is clearly not an ethical purchase and I am very annoyed at being inveigled into making it.

I placed an order on 18 April and the money was taken immediately from my card. I then heard nothing, even after sending an email to inquire where the goods were on 9 May. My account registered the order but said the goods were unavailable, so I ordered them from another firm as I was out of ink by then and this firm delivered them the next day. I tried to cancel the order with Printerinks on the website immediately. On 13 May I received an email from Printerinks saying the order had been dispatched even though I had cancelled it via webchat on 12 May and been promised an immediate refund. I have since tried further webchats (terminated by them), phone calls (never got through after 55 minutes waiting) and five emails. I would advise anyone thinking of purchasing from this firm to think twice!