Ordered a drum unit, 8 days laters still not turned up. Quoted 1-2 days delivery at the time of ordering. Spoke to them by phone on day 5, was told i'd be called back that afternoon with a tracking number and they expected it to be delivered that day but heard nothing. Day 6 I spoke to them on their online chat, again promised I'd be emailed the tracking number, nothing again. Rang on day 8, was told they were still awaiting tracking information. It's now been delivered after 4 weeks, still awaiting confirmation so I can send it back as it's no longer needed (had to order from elsewhere!).