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How would you rate Printerinks?
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GB
1 review
0 helpful votes
Follow Denise D.
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Excellent customer service, I had a slight problem with a compatible cartridge, however this was sorted asap with clear instructions and advice, would definitely recommend. John was knowledgeable, helpful, polite and friendly, many thanks

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Above and beyond
April 13, 2021

I recommend this company for printer Inks.
I put the wrong address down for delivery and it went to another country. John informed me so i gave him my current address and he sent them again.
Very good of him to do this in view it was my own fault.
Thats wonderful service

Date of experience: April 13, 2021
GB
1 review
0 helpful votes
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I was most disappointed when recieved a faulty product, but after friendly helpful service from Marius Luca this elderly gent was able to get complete satisfaction and loads of help with his IT skills.
Thanks so much!
Still can't cope with the two boxes below!
I am a retired chemistry teacher lving in Devon near Dartmoor and going there now!

Date of experience: April 13, 2021
GB
1 review
0 helpful votes
Follow Michael L.
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Bought a full set of cartridges on 18th November.
They supplied the wrong cartridges!
Black Cartridge correct, colour cartridges wrong.
Contacted them.
Still waiting on resolution of wrongly supplied items!
Its now 9th December.
No reply from them regarding refund, return or supply of correct cartridges.

Can't give 0 stars so 1 will have to do.

PATHETIC COMPANY, AVOID!

Date of experience: December 9, 2023
GB
1 review
0 helpful votes
Follow JOAN B.
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Printerinks replied to my email about a problem I had within a very short space of time. The offered two options to deal with the problem. The first did not work and the second did.

I need my printer every day and so this was of tremendous importance to me.

Thank you Printerinks!

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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Praise
October 29, 2020

I am confused with the amount of numbers to find the ones i wanted. Hence me emailing the company to get help. It was answered and had to ring the 0800 number. I am now sorted Thanks to two gentlemen. No complaints

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
Follow Terene F.
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Excellent support
October 26, 2020

My query about an issue with the delivery address showing incorrectly on the order form was quickly address by John. The phone was answered quickly and he explained about the known issue, reassuring me that the order would be processed correctly - which it was. Excellent service.

Date of experience: October 26, 2020
GB
1 review
0 helpful votes
Follow Ian S.
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I contacted Printerinks because a cartridge was faulty and, as this was the only one available to replace the empty one, a replacement was urgently needed. I was received very promptly on telephoning and the problem dealt with most courteously. The replacement cartridge was delivered with the rest of the new order the following day. It was good to be treated so well by a real person who was keen to sort out the problem.

Date of experience: May 12, 2021
GB
1 review
0 helpful votes
Follow Jayesh G.
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I contacted printerinks.com to replace a faulty ink cartridge. They provided me with some instructions to fix the faulty ink cartridges. I followed these instructions, but the cartridges were still giving problems. I then contacted printerinks.com for a replacement and they sent me replacement ink cartridges by first class post promptly. I would highly recommend printerinks.com

Date of experience: May 14, 2021
GB
1 review
0 helpful votes
Follow WizWord B.
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Great customer service
February 12, 2021

I had an issue with one of the cartidges not loading into my printer. Printerinks were great, didn't have too much of an issue with my request, just a few questions. I didn't have to send the cartridge back, so no cost in postage, and they just sent out a replacement. Now that's what I call hasstle free Thank you

Date of experience: February 11, 2021
GB
1 review
0 helpful votes
Follow Kirsten B.
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AVOID - POOR QUALITY INCOMPATIBLE PRODUCTS!
October 23, 2023

DO NOT US THIS COMPANY - BE WARNED! THEY SELL INCOMPATIBLE CARTRIDGES BASED ON THEIR WEBSITE SUGGESTIONS - WILL TRY TO DODGE REFUNDING WITH LOTS OF EMAILS REQUESTING INFO/PICS ETC ETC.
USE CARTRIDGE WORLD INSTEAD AS CARTRIDGES PERFECT FROM THERE.

Date of experience: October 23, 2023
Malta
1 review
0 helpful votes
Follow Raymond B.
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Had a problem with new inks on my Cannon and wrote for replacement, After detailed explanation from John matter was solved without incurring any more expenses. Great response and as usual quick service.

Date of experience: October 14, 2020
GB
1 review
0 helpful votes
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Great Service
May 14, 2021

Great service from Stefan - a credit to the company who dealt with all my queries promptly, efficiently and kept me informed all the way through. I will definitely use them again..

Date of experience: May 14, 2021
GB
1 review
0 helpful votes
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Job done, no fuss
October 18, 2020

Had a bit of a problem with an ink cartridge. John sorted it out straight away no problem, replacement sent next day. Well done. You can judge a firm by the way they deal with complaints. On this occasion Printerinks set the standard which many others could do well to follow.

Date of experience: October 18, 2020
GB
1 review
0 helpful votes
Follow Mary T.
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I would like to thank Diana, in the customer relations dept of Printerinks. She dealt with my mistake courteously, quickly and professionally. I received really excellent service. I will continue to use your services. The price of the ink on offer is competitive too. Delivery safe and very quick. I thoroughly recommend you give them a try.

Date of experience: October 13, 2020
GB
1 review
0 helpful votes
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Customer service
October 15, 2020

I had to contact customer services about my address issue, John who dealt with the problem was extremely helpful and was able to assure me that he would have it resolved quickly. If all the other people who work there are as thorough as John then they will keep succeeding as a company.

Date of experience: October 15, 2020
GB
1 review
0 helpful votes
Follow Mehmet H.
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I've used them for 2 years now and only had a problem with 1 cartridge for my Brother multifunction printer (out of 50+ cartridges?). This was replaced without any drama. Never had a problem with customer services.

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
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Problem Sorted Perfectly
October 16, 2020

Quick response by John to my email. Printer Inks followed through and put right my address glitch. Assured by customer support chat bot that delivery would be fine and it was, delivery within 2 days of ordering. Very happy with online buying experience, price of inks and work of customer support sorting out my problem. Much improved since my last experience with this company so will use again in future. Happy give 5 stars now.

Date of experience: October 16, 2020
Spain
1 review
0 helpful votes
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Perfection
October 16, 2020

I was extremely pleased with the service I received from Printerinks today when they solved a problem I had. It was very professional and courteous. I have used them for many years and never had to complain before but it was easily resolved

Date of experience: October 15, 2020
GB
1 review
0 helpful votes
Follow Keith B.
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First Class Service
October 14, 2020

I had a problem with a cartridge not printing that had previously been supplied by Printerinks. I contacted Stefan who sent me a few suggestions as to what might resolve my problem - none of which worked. I re-contacted Stefan who immediately sent me a replacement cartridge. Problem solved.

Date of experience: October 13, 2020

Overview

Printerinks has a rating of 3.9 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Printerinks most frequently mention and customer service. Printerinks ranks 2nd among Printer Ink sites.

service
9
value
8
shipping
8
returns
6
quality
8