From the start of my enquiry Marius was great. His response was quick and answered all my questions. His prompt response and resolution to my matter was excellent.
100% helpful service would definitely recommend to friends and family good quality of ink all colours
Front page says 100% satisfaction guaranteed... I think not!
I placed an order for a set of toners costing £460 that they said were in stock. Paid immediately using my card, and I get a very nice email confirmation. This was on the 23rd of June.
I am writing this on the 14th of July - toners still not here - I have called them every other day for three weeks and been told 'they aren't in stock', 'they are in stock and we'll make sure they go today', 'oh no, so and so shouldn't have said they were in stock and were going to be despatched because they aren't in stock', 'oh the warehouse guys didn't send it', 'there's a problem with the warehouse software and we can't send anything out today anyway and we don't even know if your toners are in stock because they haven't checked todays delivery yet'... getting the picture?
It has been excuse after excuse. Yesterday I had had enough, so I called them to get a refund and spoke to the supervisor who begged me for another chance, apologised profusely, and offered a free toner as partial compensation, and again swore to me that the toners would 'definately be there tomorrow I promise'... today... no toners and they're now saying they still aren't even in stock yet - AND the toner that they were going to give me free as compensation... yup, not in stock either!
Do not trust a word these people say - I don't! I have requested a refund back onto my card which they assure me will take 48 hours... watch this space... I very much doubt it will appear in my bank without at least a few further heated discussions... I would not buy from these people ever again.
I think the title really says it all. What else could you ask for. Query + polite response + solution = perfect service
Great customer service, very helpful staff, polite and easy to make contact via the phone and via email,
Very quick and clear response to my query with perfect outcome and replacement for faulty cartridges already despatched
Many thanks
Monty Navias
My query regarding an order I had placed was swiftly and professionally resolved by Stefan - well done.
I had a series of faulty products delivered, probably resulting from COVID. Stefan fixed the problem for me.
Overview
Printerinks has a rating of 3.9 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Printerinks most frequently mention and customer service. Printerinks ranks 2nd among Printer Ink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members