I am getting older and i sure don't want to look older who does right. So i google anti aging skin care and Murad.com is listed. I have never heard of Murad so i got on the site to see what they were all about. I signed up for emails alerts and the very first email was a welcome 20% off your first purchase code WELCOME20. So i got back on the website. They offer a lot of acne products but i don't have acne and sense i have never heard of them i wasn't going to spend $400 without knowing if the product was any good. So i found a couple items to purchase put in the code and it returned a 10% discount not 20% as promised. I replied to the welcome offer email asking why i only got a 10% discount. I was told it was because i selected a starter kit, mind you this starter kit is on an auto ship where it replenishes your supply indefinitely until cancelled so it is hardly a loser for Murad. And how would i know that it wasn't included there was no disclosure i would have needed to downloaded that from their website. So i will never know if Murad is a good product or snake oil. And telling me what i selected did not qualify is pretty shady its a lot like bait and switch. This is not how you win new customers. I have not heard back from Murad. If I do it will be because of this review. As a business owner the way you win new customers and keep them is to do what you say. Why offer something if you have stipulations where you can't use it? But no worries there are a lot of anti-aging skin care lines so i doubt missing this one is going to make any difference. Murad offered then refused. That is not only rude it's really a poor business practice.
We are very sorry if you did not receive your recent order with us and your refund, Hugh! This sounds like our representative made a mistake, we apologize and will make it right. At your soonest convenience, please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!