1stCB (First Convenience Bank)

Racism FROM MEXICAN, If you are BLACK this bank will not help you, I have had this bank for years and I'm walking away, when I need a loan the answer is No or you need a cosigner, when I won my lawsuit I had a larger amount they called my check fake. And gave it back. When I wanted to refinance my car they told me they only refinance cars that's less then 10 thousand, By the way It's the call center that has given me the most Racism, when I go to the branch first convenience bank the Hispanics talk in Spanish about your account and laugh, KEEP IN MIND that they know what color you are because when you open an account they take your picture, I have called to make a complaint and another Hispanic answer like they care but don't, My BLACK people walk away from this bank Now, I tried to close my account today and the manager tried to make me stay, by opening up another account and again they took my picture, I'm done with this bank and Racism from MEXICAN, people,

This bank has terrible customer service, specially Valenzuela (she said, she is the manager). She was rude to me. People like her should not be in a front desk.

Came in today to pull out money at the tucson south location. There is about 40 people in line. While you have 1 to 2 workers actually helping people. The wait is about 45 minutes to be seen. This is crazy, you need to open up another location or get more help. Heres a picture of the line after about 20 minutes.

App is great but when you need customer service they are the worst. The agents on chat don't know anything and always refer you to call customer service instead. The bank hides the option to speak to a representative in their phone menu, customer service agents are rude can't confirm anything, even after being verified. The supervisors have no authority whatsoever to help you with anything that's an error their end. They then advise that they will have a manager call you in 24 hours bt never do

Customer service is the worst of the worst. I had more than one incident but I'm only going to mention 2. First I had my father go deposit some money in my account and they gave him a breakdown of all my transactions by all means he is not on the account. Second, I requested a debit card for my account and gave me a debit card for someone else's account when I went to go ask where was my money since I deposit using that debit card they just brushed it off and said oh sorry. Please don't waste your time go find another bank.

So when you create an account here because you need one for a regular job that has payroll that you need to put into a bank it's going to be a while because you have to wait 30 days and you can get a check that you're trying to cash which makes things harder on the individual like me and I'm sure a lot of people agree because I see the reviews on here

I deposited a LOCAL issue check jan 1 the bank wants to tell me they need to delay my money? The lady Mgr hands me a sheet explaining how on the 5th my money's would be available.today is the 5th.so now the story is that the bank wants to hold it for 10 days.WTF.,.hey why would I agree to a ten day hold, when I could have just gone 10 min to the other bank and cash it...this place is Deceptive and if LOW standards for performance...FU

I was recently the victim of an obvious scam. I purchased an item which was $39.99, but was charged twice; once for $238 and then $59. Filled out a dispute with FNB, answered their questions, and then was told that because I agreed to purchase an item whether they charged me twice or not could not be disputed. I spoke with one of their CSR who gave me misleading information that it would be stopped. The next day another CSR was rude and said she didn't know why the previous CSR said that because it was untrue.

This bank was suggested to me by someone so I thought what the hell I'll try it out and man was that the biggest mistake I ever made. I was scammed by a company pretending to be Xfinity and the took 175.00 and when I called in to report it I was told it would be an hour long wait time when I finally got someone on the phone all they said was too bad those charges are valid, like what the hell are you serious? I'm saying they aren't valid and I paid for something I didn't get service on, do yourself a favor and go with a different bank because this one blows, and I'm sure once I post this review I won't hear anything back but maybe I can save someone else from wasting their time and money literally

I was a customer of 1stCB for 7 years. Debit card awful. Went out of town not out of state and debit card declined and have money in the bank! Father's Day weekend was a disaster. Had issues 2 wks ago and went to close acct but let Supervisor talk me out of it. I'm done because they can't get it together.

Can't approve me for a loan based on my deposits, I use daily pay, so my deposits look small. And I deposit the rest in my acount. I hate the games and BS first Convenience Bank plays, I had to replace my debit card three times because it was Hacked.

I went to the branch at Walmart Mesa Az((Baseline rd & Country Club Dr)). I couldn't get $13,000 that I needed, my account has way more than that. Definitely I will consider closing my account I hope someone from corporate reach out to give me an explanation. (( I have been costumer of this Bank for over 10 years

I signed up for an account at this bank on June 11,2024. I canceled the account June 12,2024. The reason being, that after I signed the paper work, the bank employee then told me that there debit ATM card is charged $12 a month if I don't use it twelve times. Bull$#*!. I choose how many times I need to use the debit card. I refuse to pay a maintenance fee every month of $12. I don't bank at any institution if this service is not provided for me. That bank is a piece of $#*! as far as I am concerned. Thank the lord it only took me one day to realize it. Cheryl Royder

I wish I could post a monthly financial summary screenshot showing I had $1272. 23 in Priority transactions: rent and utilities and the only other transactions were 9 different overdraft fees from this bank for about $375 and an extended negative balance of $35 or maybe $70? Either way I have $1745 in overdraft fees this past year and none refunded. Im taking them to court but cannot get legal info when I call. Class Action?

Screenshot added!

Loss prevention won't give you any name or reason why they hold a check but will place a hold on a check I've banked there 9 years plus with no issues on my account!
LP does whatever they want then leave you high and dry on Saturday's and Sunday with no help or resolution. The bank teller act like they care they don't…the back office doesn't care at all they care about is making sure they go home on time. Worse bank to work for worse bank to bank with…if your a poor man don't bank here if you got money…they will take every penny they can.

The account statements are just so hard to follow. One day you can have 500 in your account and once you go about your causal spending they don't deduct the money from available balance so you are in need to keep track of every expense. Went to bed last night thinking I had a couple hundred in this account to now having a negative balance. The customers service representative are rude and have no interest in helping you. They don't even care if you bank with them. At least show some time of interest to your customers. Worst bank ever. Definitely do not recommend

I opened this account as a favor with$100 and was told they would not charge me any fees. That was the first lie. Long story short they have charged a bunch of fees and every time i would try to get the account closed the amount changed and the check ended up being returned to my bank. No one was willing to offer me any help with this. They are supposed to send me a check with what's left like $55 now. They are liars.