1stCB (First Convenience Bank)

Have been with them for 2 years. Have direct deposit. They really do love and appreciate their customers have proven that to me when I ran short of cash for car repairs, doctors visits, paying bills, etc. I have free checking and received free checks when I opened the account. Thanks for all you do for us the customer. Don't know how I survived without you before you came into existence. You are the best bank on the face of the earth. They are what they say "Convenient" It's all about the needs of the customer. From the bottom of my heart Thank you.

Worst effing bank I have ever had the displeasure of dealing with. They suck flat out! They keep checks on hold for 7 business days, that are as small as 800$. PATHETIC! They lie straight to your face about overdraft protection, and you wind up finding out later that you have to have direct deposit for God knows how long before that finally kicks in. Their mobile deposit app is a joke! It will kick out perfectly legible checks written the way they want you to write it, and to top it off, you won't know that it's even excepted until hours later, and buy that time your screwed. You will sit on hold forever, if you ever have the misfortune of actually having to call these bozos, and if they don't like what you have to say, they just hang up. I hope the BBB gets ahold of these $#*! clowns and shuts them down for good.

I deposited my tax return check at First Convenience Bank that I just finally got back and they had to hold $5000. Until the next day and $3500. For 10 days. Same day as the deposit, I magically have a Ballance of -$3500. When originally I was in the +. How the F_#$ did I get in the negative? Especially $3500. Fraud. Theft of a federal check! Lawsuit in coming very soon if every red cent isn't handed over so I can close my account to open one at another bank completely.

I called my bank about having my limit increase for Zelle and was advised they are unable to increase it. I asked the rep so in order to pay my rent I either pay a late fee because you won't increase it or I change banks. She said yes mind you I have been with this bank for a long time. I guess it's time to move on and let them close the account.

Honestly, I've never wrote a review ever in my life. I just feel as if it's doing to much. But this bank is HORRIBLE. They take hours to answer the phones, it was a time money was taken without my permission but the woman wouldn't dispute it. You can't add their card to Apple Pay. After 9 you can't transfer money, after 5pm any money from cash app wouldn't appear instantly, so you'll do better pressing the next day. It's just horrible.

Open an account with first Inconvenience bank, with my expired licence, several months ago, her it is I need to withdrawl today, and I'm told sorry licence expired. Each location I've walked into I've been dissatisfied to say the least, I've had to close 4 plus cards because of fraud, seriously, I am being charged to stop criminal activity, for service fees, for withdrawls, for ATM, for having account with them. I will be closing my account. Zero customer satisfaction. Seriously.

I dont even bank there but one of our employees does. Our check was cleared through First Convinence but was not deposited into her account. In order to make themselves look good they lied to her and told her our bank put a hold on it then when we proved they were wrong after hours of deliberation with incompetent (Bank Employees) they turn around and then say it was our company that put a hold on her check. I would not bank with these people..

The worst bank i've ever had. I can't log in to my account, i have two accounts in one card i really need to transfer some money to my other account, and it won't let me log in! I really need my money right now! The app and the website both are not working right now! So ridiculous. I have this bank for over 4 years and this year will be my last year to have an account with this bank. I'm not happy at all of what they are doing.

So I've banked with these guys for 4 plus years and now my account is "closed" no notice was given. I put this account down for my tax return because it is my only account. I go up to the bank because I noticed that I could not view this account and they say it automatically closed due to not being used. Well the manager told me my tax return would reopen the account because it's on auto close but I then was told on the day my refund was sent that it is actually really closed and that it would not ever be reopened. This is the worst bank ever no one knows wtf they are doing, I am now out 7500 because this bank can't get it's $#*! together.

They literally steal money from the accounts of the people who bank with them. They'll withdraw money from my account with no explanation no call nothing money that I'm going to my job and making and they are taking. This is the absolutely worst bank to ever go with.

Zero stars if I could. The first convenience inside las cruces Walmart on Walton is the absolute worst. They get mad at you for bringing in smaller bills to deposit. I get tips so I'm bringing in a lot of $1 and $5 bills at the end of the month to save me from making multiple trips to the bank. They talk under their breath right in front of me, joke around and complain with co workers while running the money through a money counter then treat me like I'm a criminal bringing in stolen money or something! They are so rude and unprofessional. The manager and the two other shorter meatballs that work there and the tweaker looking dude have all done it to me. If you don't like counting money through a money MACHINE at that then why on earth do you work at a bank? Very lazy individuals. Oh and please stop playing your ghetto music and start taking PROFESSIONAL pictures to hang on your wall. Nobody wants to see your filtered Snap chat photos on a bank wall.

I called to get more information about my account and vice versa. The manager MARY, not sure where she was located but I asked if they turned the overdraft off because I didnt have a savings anyway she tried to make me feel like $#*! because i had a bankruptcy and when they did the chpt 7 they were included, which i didnt know we could pick and choose who to put in cht 7 and who not to. So she says we only gave you an account we will never extend any line of credit to you ever, because we took a loss, so guess what I went right over to wells fargo and boom im treated like a human being and also was also given some great financial advise and someone was there to help me learn to build my credit back u.

Opened an account in April 23 with first convenience didn't really begin to use it until June 2023. I make well over $500 a day depending on the workload I take on high range from anything from social media to hair her make up for events. Started making deposits almost daily. Received a call from first convenience Aug 31 about my deposits and if this amounts of deposits was going to grow larger I would need to give them invoices, on Sept 5,6 days later with a 3day holiday weekend they closed my account even though I provided my dba Ymmat skin care and design. Which says it all! So I'm taking legal action reporting and going to the news media, and I want the recorded conversation heardbecause it's only right that especially the younger generation. And elderly community not do business with this low rated bank.
I definitely need a bank that's capable of handling the volume of money I receive.
Moving forward I will advocate against this bank at every event which I speak at I am also a chaplain for hospice and at independent living facilities. With speaking engagements from Texas to California. Will be going live with what's right for you and your Money!
Whatever you do, make sure you've researched your alternatives before choosing first convenience, first national banks and their products