1stCB (First Convenience Bank)

Very bad customer service.
Waited more than two weeks for an answer for a overdraft fee. After dealing with at least four employees and finally presenting my self upset, they took care of my issue. Each employee had a different version on what the process for reviewing this issues was. One said that her bosses where in meetings Monday thru Wednesday and could not get an answer, after that I did not received any calls or notications about my situation. After this, another employee said I was put on a list and that when it was my turn then they will look into it. Another two just didn' t returned my call.
Another issue, debit card keeps getting rejected paying home internet services. They have no idea why!
Another issue, my gym made a mistake and charge my account several times, So First "Convinience Bank" charged me 134 total overdraft fees, I explain this to them and they said they will not remove the charges since they had remove one as courtesy that I should deal with the gym in getting th money back from them. I know is not their fault, but it was a mistake and the gym did provide a letter for them stating this, still they don't care. Know I am stuck with a negative balance of four overdrafts fees plus one more of $ 34.00 for a negative balance for more than 7 days. I know its the gym mistake but still this bank is profiting from customer and not who made the mistake. So the manager from th Refund department said not to return the overdrafts fees because it was already done as courtesy one time!
Comparing to other banks; this one does not provide up to date ATM, app services, and most important a reliable customer service.
So I don't know why they state putting customers first in their values.

If you want to wait 30 minutes to talk to a representative just for them to hang up and you start over again 1st convenience is the right fit

Garbage. Super nope, not worth it at all. There's real banks out there...

Is there a way to give a -5. I am not going to even waste my time trying to explain how this bank is the bank from hell. All I'm going to tell you is that if you are reading this take heed to everything That you are reading Please and I repeat please please please do not ever ever in your entire life open up a bank account with first National bank of Texas any bank that has to send their people into barbershops send people into grocery stores send people up to your car where are you are pumping your gas to get accounts is not that bank for you and I finally see why you don't have to have any money to open an account I see why there's no certain limit because this bank sucks $#*! because this bank has other ways of stealing your money from your accounts please don't ever get your bank hacked or please don't Ever get your card stolen they're not going to believe you they're not going to help you they're not going to do anything they don't have your back at all it doesn't matter how long you have been with them it doesn't matter how much money you have in your account so I repeat your Better off putting your money on the cash app card or a Chime or a Walmart card anything just do not open an account with these people please you'll be like I am writing comments everywhere online

I have been banking with First Convenience Bank for about 7 years now. I have always had excellent customer service there, accept for one new guy that did not last very long there. I have been a customer since the old Kroger in Porter, TX and now at the new one in the new Kroger at Valley Ranch. I have been in customer service all my life and as sad as it is to say people will always call in on the bad service but not take time to call in for the good service. The Branch is always clean and decorated for what ever holiday it is which puts you in the spirit for the holidays. I also want to recognize these people, Manger: Jessica Sauer always welcomes me by saying hello Mr Allwright how are you doing today and before I leave she always ask me if there is anything else she can do for me. She shares about all the things that are being offered by the bank such as refinancing a used vehicle which I applied for. I am a person that acknowledges things and when one of her employee's is having a problem she is there front and center to help them. So Thank you Jessica Sauer for always treating with respect and kindness and always making me feel like family. I would also like to acknowledge these names, Maria Gonzales, Jesse Aniimas, Lucia Gomez, Dais Perez, George Hernandez all 5 of these people have excellent customer service and always welcome me into the bank by saying Good morning Mr. Allwright or Good evening Mr. Allwright. They handle my transactions in a timely manner and always ask me if there is anything else they can do for me. All this starts from the Manager of the location, as she teaches her team on excellent customer service and also cares about all her customers and her team that works together to make the customers happy at First Convenience Bank at Valley Ranch. I want to once again, Thank you all at the Valley Ranch Branch for the Awesome Customer Service.

One Happy Customer!:)

Tony Allwright

God Bless

1. This bank is using early 20th Century ATM and banking systems in 21 Century.

There's no way to deposit checks or cash@ "YE OLD" ATM, saith thou?
Noooo!
Most systems are not touch screen, if you can read the cloudy, dim screen.
2. "OH, THEY GET THEY HUSTLE ON, THEY GET THEY HUSTLE ON!" OH, NO THEY DIDN'T... OH, YEAH THEY DID! THEY the "SPIRIT AIRLINES" of banks. THEY charge you for: money orders, using different ATMs, double up overdraft fees, and have additional return deposit fees ( on top of the overdraft fees). And maybe other fees, I don't know, because I've only had this acct for under 3 months.
3. Trying to get the bank to return money for unauthorized payment... that you can prove was unauthorized, is like pulling "TEETH" not just the bad teeth, but the good and healthy teeth with the bad teeth, without novocaine while using an industrial power drill!
4. They Drive thru services, THEY DRIVE THRU SERVICES... OMG! OMG! Why it take so long, when "YOU THE ONLY ONE THERE!" The "drive thru" should be "drive bye"... "BOY BYE... BYE FELICIA, BYE FELICIA!"
5. NEEDLESS TO SAY, I'm closing the account.
I could use "proper grammar," however, I think "proper Ebonics" better amplifies and express my emotions, in this case.

I would not bank at this Bank it is one of the worst Banks you could possibly Bank at from the branch manager all the way to the workers don't ever get anything notarized from this Bank either the branch manager doesn't even know what she's doing one moment the paper is right the next moment it's wrong then takes up the wrong paper and the right paper and covers up the work and the notary that was already on the paper as we were waiting for this paper to be notarized she is in her office talking on the cell phone while we are waiting this bank is a joke a hole in the wall from Walmart I rate this Bank a zero then at the same time trying to get you to open up an account when all you're trying to do is take care of a loved one like really this place is a joke I'm just telling the others don't ever Bank here it is horrible the worst experience I've ever had to endure I would not recommend this bank to anybody not even the dog walking down the street if you're looking for a bank go to a real Bank not one that's a hole in the wall in Walmart you would get better results stay away from the banks in Walmart it is horrible this bank is located in Walmart off of tascosa Road and Gem Lake in Amarillo Texas do not bank at this Bank

Online app provides false info while tellers see different info which racks up unexplainable fees!

4th attempt to contact customer support, I've been on hold for 1 hour 47 min now. THIS IS UNACCEPTABLE