Tony A.

I have been banking with First Convenience Bank for about 7 years now. I have always had excellent customer service there, accept for one new guy that did not last very long there. I have been a customer since the old Kroger in Porter, TX and now at the new one in the new Kroger at Valley Ranch. I have been in customer service all my life and as sad as it is to say people will always call in on the bad service but not take time to call in for the good service. The Branch is always clean and decorated for what ever holiday it is which puts you in the spirit for the holidays. I also want to recognize these people, Manger: Jessica Sauer always welcomes me by saying hello Mr Allwright how are you doing today and before I leave she always ask me if there is anything else she can do for me. She shares about all the things that are being offered by the bank such as refinancing a used vehicle which I applied for. I am a person that acknowledges things and when one of her employee's is having a problem she is there front and center to help them. So Thank you Jessica Sauer for always treating with respect and kindness and always making me feel like family. I would also like to acknowledge these names, Maria Gonzales, Jesse Aniimas, Lucia Gomez, Dais Perez, George Hernandez all 5 of these people have excellent customer service and always welcome me into the bank by saying Good morning Mr. Allwright or Good evening Mr. Allwright. They handle my transactions in a timely manner and always ask me if there is anything else they can do for me. All this starts from the Manager of the location, as she teaches her team on excellent customer service and also cares about all her customers and her team that works together to make the customers happy at First Convenience Bank at Valley Ranch. I want to once again, Thank you all at the Valley Ranch Branch for the Awesome Customer Service.

One Happy Customer!:)

Tony Allwright

God Bless