1stCB (First Convenience Bank)

I called my bank today to tell them I never received an order that I ordered and how much money I lost they said there's nothing they can do I lost my money to contact the Federal trade commission I told them that I would find another bank they said they apologize for the inconvenience what kind of bank is this

It is better to hold onto your money. Currently I am locked out of my account because for whatever reason they designed the app and website to ONLY send a password recover to your phone that you can't pay the bill on because you don't know if you have the money for so you can't get the recovery; and when you talk to them they say to go through the website and the website asks for your phone number to send the recovery password to that you cannot receive messages from because you can't pay your bill because you don't know what is in your bank, because you can't remember your password, and can't recover your password because the bank sends the recovery password to ONLY your phone, and the cycle goes on. This is one problem in the list. This bank doesn't have cash deposit on the ATMs which would save the poor tellers so much time. Just choose another bank, for the love of god, USE ANOTHER BANK.

They allowed PayPal that I don't use take money out of my account and going to tell me I have to wait for my money back why when you a FDIC and they allowed it to go thur. No a week before Christmas I have no money in my business account.

I give ZERO stars! Nothing convenient about this bank! I'm working in California, residing and trying to bank in NM. The most horrible stressful experience of my life. I've been trying to deposit my pay check for 5 days. Now due to there "mistakes" I can't access my money till Monday my check was deposited last wendsday. Ugh so frustrating. After this check clears im Definitely closing this account after 4yrs of stressfull banking im done with this bank. Good riddens. This bank is really crap I received an email an hour ago saying that my check has cleared I checked my mobile banking account it states that the money is there I go to the store to use my card and it says it's declined the bank is rejecting any charges I called to check my balance and my money still not there but the mobile banking app states that the money is there this bank is so full of it it's just disgusting I'm so angry right now I'm definitely closing my accountant geez unbelievableI

We open an account on this bank thinking that local or small banks may have a better services to it's customers but I was wrong. Okay, their supervisor and manager dont have the power to do much to help the customer. Here's what happened, I linked my bank to my paypal account to automatically charge my purchases via paypal. I tried to recover my ebay account by paying them fees to be able to use it again, since i didn't pay too much attention to the payment method/settings on paypal. They end up charging me 2 weeks later but during that time, my account didn't have enough money to pay for the transaction that I thought I already paid 2 weeks ago. First and 2nd attempt I got charged $34 followed by another $34 and another $34. Total of $102 NFS charges by 1 transactions! In other bank that i thought was worst, as a first time customers, they normally waived that and they also pay that transaction on your behalf and then they charge you for overdraft only 1 time!. But first convenience bank dont do that and their manager can't help you either. They are not considerate, and they want your previous transactions to keep on coming back so that they'll keep charging you a NFS fees for every attempt. Bad! Dont go for this bank because other than they cant help you that much, they also dont have 24 hrs for depositing cash. They open late 10am to 6pm with very few locations.

This is the worst bank, do not get an account here! For sure don't waste your time you will be disappointed.

According to your employees, your bank denied my application for a checking account because "My Passport is fake" and "my picture was offset on Passport." You people are IDIOTS! I've traveled through 4 countries with this same passport since February, including entering USA March 20th! Between your fickle policies and your low IQ employees at 2 different branches, you just lost what would have been a Loyal Customer! So after being run around and lied to for 2 days by your bank employees, I promptly ventured over to Cadence Bank with the same "FAKE PASSPORT" and opened up a better checking account and immaculate Customer Service in under 30 minutes! If your banks are going to use Idiotic Arbitrary policies to discriminate against someone like myself and employ a bunch of Stupid, barely educated women to run them; You will be out of business in due time! This is why 1stCHOICE BANK has to rent corners in FIESTA and Kroger grocery stores to even do your deplorable business! If you hire S*!TTY People, expect for them to do $h*TTy Business!

I RATE THIS BANK: 0 STARS
REASONS:
1. Dishonest, Incompetent Bank Employees
2. Terrible customer service and interpersonal skills, at Bank locations and phone.
3. I have to stand in line at a Grocery Store to do my Banking!

Asst. Manager stereotyped me and told me to drive to a Woodforest bank after threatening to Hold my Check 9 days cause he never seen a Check like mine. Honestly, he was so HOT Woodforest wouldn't release to him the Amount in my Account. I wad aware because There supposed to ask, is this Account Active and how long. That's it then Deposit your funds. I needed a bank here to handle business while in this Area. Also as a Customer If you're wanting FASTER SERVICE IT'S BEST TO BE BI-LINGUAL. SMH.

This is absolutely ridiculous. This bank is holding my check even though I've been banking with them for almost 3 years cashing my check there I never had a problem. Now I have to wait 10 days as if I can afford to wait for MY MONEY. I've been helping people out to get to this covey situation and I'm broke as a joke now. I don't mind because it's the right thing to do. I'm a truck driver and I recently got stuck in Louisiana because I wasn't an accident and now I have no money to eat. Thankfully my place of employment was able to put me up in a place to stay. I am very PISSED OFF. I WOULD THINK TWICE ABOUT GOING TO THIS BANK. AS A MATTER OF FACT WHEN I GET MY MONEY I'M PRETTY SURE I'M GOING TO END UP CANCELING MY ACCOUNT WITH THEM. I don't have time for silliness. I've never had a problem with any of my checks there's absolutely no reason for them to hold my check this time at the worst time possible. I would give them zero stars but that's not an option now.

I helped up at my bank and ended up being late to my JOB because they had to save me from canceling my account. Offered me a 1-time reimbursement of the 34.00 charges that were charged. So it has still not hit my account or been reimbursed let along with THE TERRIBLE CUSTOMER SERVICE WHO REFUSED TO READ MY RESPONSES AND CONTINUED TO ASK QUESTIONS THAT WERE ALREADYANSWERED THEN PROCEEDED TO WASTE MY TIME AGAIN AND TELL ME TO GO BACK TO THE FREAKING BANK TO TALK WITH THE TELLER. I HATE THE SERVICE AND LACK OF CUSTOMER CARE THIS $#*! EXCUSE OF A BANK HAS LATELY ESPECIALLY DURING $#*!TY TIMES LIKE THIS! IF I COULD RATE A -1 STAR I WOULD

They took money from me and never gave it back and and customer service isnt good at all... they are very scandalous... they will lie and erase information on your recent transactions...

Not knowing I screwed up and opened a commercial account here for my small business. Biggest mistake ever. No branch has a commercial window and majority of this bank's customers are crackheads who get their checks deposited into their account on the first of the month and then you have to wait in line for an hour because they are all their to withdrawa all their money to go get high. At the same time I also opened a personal checking account and the girl only put my last name on the account so when I went to do a mobile deposit it was declined saying that the wrong name was on the check. I then called customer service to explain the problem and they tell me there is nothing they can do while she sits there and looks at a copy of my driver's license on her computer screen with my full name on it. She told me that the person will have to rewrite the check to me with only my last name on it because that is how it is on my account? Are you serious I will be going there tomorrow to close all accounts