1stCB (First Convenience Bank)

Opened an account in April 23 with first convenience didn't really begin to use it until June 2023. I make well over $500 a day depending on the workload I take on high range from anything from social media to hair her make up for events. Started making deposits almost daily. Received a call from first convenience Aug 31 about my deposits and if this amounts of deposits was going to grow larger I would need to give them invoices, on Sept 5,6 days later with a 3day holiday weekend they closed my account even though I provided my dba Ymmat skin care and design. Which says it all! So I'm taking legal action reporting and going to the news media, and I want the recorded conversation heardbecause it's only right that especially the younger generation. And elderly community not do business with this low rated bank.
I definitely need a bank that's capable of handling the volume of money I receive.
Moving forward I will advocate against this bank at every event which I speak at I am also a chaplain for hospice and at independent living facilities. With speaking engagements from Texas to California. Will be going live with what's right for you and your Money!
Whatever you do, make sure you've researched your alternatives before choosing first convenience, first national banks and their products

I've been with this bank for 4 years. I deal with a lot of transactions for work. Quit flagging my Goddamn account for normal every week activities. And because they keep flagging my account I cant use my card, and Bill's that automatically come out get $#*!ed up because they can't be paid. I'm pissed. This $#*!ing $#*! happens again and I'm closing out my account. They told me one time I couldn't take out 5k at a time. I'm sorry I have businesses I need to attend to. Be a better damn bank.

Hi I'm so emotional and embarrassed to tell anyone I bank with First Convenience Bank no Convenience about the bank, the Attitudes of their employees ( La Tanya # *******, not sure if this is her right bldg ID) anyway, so much to say. Dealing with virus 19 know as Corona, First Convenience Bank is making a profit with overdraft charges to there customers in this Tragedy time, charging there customers 35 dollars if they have an overdraft protection. An insult to anyone's intelligence. Shame on your Bank. Look at your competitors their not charging there customers. I will be looking for a New Bank starting tomorrow.

Since June 1 /2021. I keep call first convenience bank customer service to remind them to send the new card for me because my debit card expire on June 30-2021. They told me they send the card to me on June-2-2021. But on June-14 -2021. I call the customer service again because I don't receive the new card. And I am traveling overseas at the end of the month. I need my card because I want to update my auto payment to pay my bills before I leave. And the supervisor he said if you need the card now you have to pay 25.00 dollar then I send it to you rush mail. Or I have to wait until the end of the this month if Don't receive the card he can send another card for me. When I call him the June -14-2021 around 12:00 after noon. He was no good with me he don't care to resolve my problem he speek rude with me. So I don't recommend this bank to anyone. Because very rude customer service especially the. Supervisor that time at that day.

I have been more then patient and let alot go. But from the unexplained money coming out of my account. And the fact that my account continues to be over drafted. When I have overdraft protection. Which I thought meant I wasn't able to be overdrafts. Plus the fact that reaching someone to figure out why this keeps happening is almost impossible. I will be closing my account asap. I will be going to a different bank soon. I do not recommend this bank to anyone. Jeff C.

I closed my account today because a few weeks ago I took some change in to be cashed and they charged me because it belonged to my disabled mentally challenged daughter that's 22. They said since she wasn't on the account they had to charge. But yet I had done it for over a yr every month. And the check that was directly deposited every month was HER Ssi check with mine and HER name on it. So technically she was part of the account. They are rude and spoke to each other in Spanish so I wouldn't know what they were saying but I knew they were talking about us. Don't ever go to the Haslet Texas one. They have no customer relations.

I was in walmart today. Got cash when checking out, but all you get are 29 dollar bills. I needed a couple of tens, so I stepped over to the bank, Ist conveniencs bank, to change a twenty. I had to wait quite a while as there was only one person there. A man came out of the back and waited on me, Finally, just to advise me, I had to be a depositor to get any help from them. Would not even change a twenty for me. If they are in walmart, they should help walmart customers. I will now, Definatley NEVER be one of there depositors. If they would have changed my twenty, and told me they would love to have me as a customer, I may have considered it. But not the way they handeled it. Shame on you. People, stay away from Ist convenience bank.

I withdrew cash from one of their branches inside a Walmart, and they gave me a counterfeit $100 bill that was discovered when I took the cash to deposit at another bank. HOW CAN A BANK HAVE COUNTERFEIT MONEY AND BE HANDING IT OUT TO CUSTOMERS! And of course when I returned to tell them what occurred, they took no responsibility because I had already left the bank with the cash. Who examines cash they withdrew from a bank to make sure it is real? You trust the bank, but I have learned my lesson, DO NOT TRUST FIRST CONVENIENCE BANK IN NORTH SCOTTSDALE!

I ordered a 200$ suit on the 17th of April 5 minutes later I called to stop the order. I was lied to and told that I would receive the money in 10 days. I have spoke with 5 employees over the phone and they all lied. I was told the stop payment was
Placed I was told 10 days 3 times. It wasn't until I spoke with a manager that I found out that you can't stop a payment on a debit card only using the routing number. So now my prom is 9(may4th) days away and the earliest I can get the money is may9th. My first and last bank account.

If you are looking for a bank, do yourself a favor and pass this one up! You can never get a hold of any local branches by phone, the automated phone system is a joke, you stay in the waiting queue for 30 mins to an hour then when you finally reach a live agent they normally can not help as they only know basic information then they end up transferring you to another department, after waiting for another 15-20 minutes you are send back to the automated system or the line is disconnected. If your like to use mobile deposit for the (convenience) don't waste your time they normally place a hold for (7) business days even if you are using repeat customer payments. I live over an hour from my nearest branch so most of my banking is done via app or online or through the phone system. This bank needs to take the word convenience out of the name as there isn't one thing about convenience with them. 0 stars from me. I'll be closing out my personal and business bank once I have my account resolved with missing funds and hold and unauthorized charges.
I do not recommend this bank!

I originally opened an account with this bank as a Joint account with my boyfriend because we needed an account to put his first check in cause he didn't have any money. But when I wanted to open a savings account they said "How About we just open a secondary checking's account." they don't want their customers to open savings accounts? Like really then on of the ladies were really judgemental about me opening the joint account if I just wanted to go away with it later. Now I'm stuck with 12$ over draft fees every week I don't make at least 8 purchases or have $200+ in the joint... I get paid every TWO WEEKS LIKE A NORMAL PERSON.

Why in the heck am I getting charged to use this bank? It's MY MONEY but yet you guys steal from me just to use MY OWN MONEY! DO NOT OPEN AN ACCOUNT HERE!

This bank sits between meaning OK to mediocre. A huge positive is that any check deposited into your account gets displayed a day early.

A huge downside to it though is the lack is their lack of help with overdrafts. We all overdraft our account every now and then, however, most banks offer a grace period for you to pay that off before they apply an overdraft fee, but this bank doesn't. They will literally apply the fee the second your account overdrafts, even if you pay it off two seconds after it happens and they will do everything in their power to make sure that they do not refund you that fee.

Another huge flaw is their customer service, both in their local branches and their call center. Every single local branch that I've been to is filled with just out of high school employees that just stand around chatting. Their call center is fairly helpful, if you can actually manage to get someone on the line. I have been told by the automated system that my wait is less than five minutes, only to wait an hour for someone to actually get on the line.

So overall, it's an okay option for a bank if you can deal with their flaws.

Soooo usually i have enough in my account to not over draft. And they charge an nsf of 35. Every week you dont put money in this account they keep doing so.
I had 12. In my account and 9.99 was pulled out for my son's abc mouse thingy. I havent used my card since sunday. And now im over drawn. And everytime i call they say its my fault well not this time because, i know for a fact that i didnt do it. Because its saying im over drawn 34. Yall are theives and liars. Always rude whenever i go up to the tellers and always rude on the phone. Also there is no such thing as maintenance fees. Yall loose money and take it out of ther peoples accounts. I havent overdrafted at all since maybe august of 2018, and now im over drafted. Seriously. I even got the overdraft protection $#*!*****

I have banked here for over 10 years and I have VIP status but after today I will no longer bank here. I went in to add my husband to my account. The branch manager was helping us. She was having g some system issues or so she stated. But she got up to help her friends and never came back. She left us sitting for 45 minutes. We missed our appointment and we did not get my husband added. When I spoke to the management on the phone they were not interested in helping me. STAY AWAY FROM FIRST NATIONAL AND FIRST CONVENIENCE BANK THEY ARE RACIST AND HOMOPHOBIC.