1stCB (First Convenience Bank)

Read the reviews... theres really not much more I can say that hassnt already been said.
The worst. Should be illegal how they handle their customers.

Awful bank. At first i liked the convenience of being open until 7 and use of their coin changer was pretty ideal (i worked at a job with lots of coins), then i moved and was using this bank from a distance. I know banks are pretty greedy on the whole but JEEZ. The monthly fee went from 2 dollars to 12, and now I'm getting overdrafted 35 dollars when i dont have it in there fast enough. THEY ACTUALLY OVERDRAFT YOU FOR THEIR OWN FEES. They ALSO play with the order of your charges for maximum Screwing You Over. And of course, when you go and talk to someone in person, its Always Your Fault and Never Theirs, and if you talk about their system to them they just give you some bs on why everything is working exactly how it is supposed to.

I been banking here for years and every time I call to talk to someone I can never get through to anyone. I lost money out of my account from fraudulent activity. Its always a long wait on the phone. Then after two hrs on the line waiting i finally gave up. They have $#*!ty phone service. Consider somewhere else to bank IF YOU WANT YOUR MONEY PROTECTED BANK SOMEWHERE ELSE. Dont let them tell you covid is the reason its a bunch of bull.

Me and my wife are hard-working people working paycheck to paycheck hard enough to keep up with bills they stick us with fees ATM checking our balance fees overdraft fees then they gave somebody else a temporary check with our bank account on it overdraft US $500 and then I deposited $600 cash it is not in my bank account and now I am in the negative for $500 no one can keep up with their finances with having extra Bank fees coming out of their paycheck it sucks this is Tuesday on Friday I'm switching banks

Since this bank rolled out the new app, customer service has plummeted. This bank will not put your account on hold even if you are going through medical emergencies, and the fees are expensive and constant without any flexibility. In only two months I've been charged around $1200 in OD/NSF fees while being on a medical leave from work. The teller I saw had me create a new account and said she would have my original account on hold until my paycheck came in, not only was that not the case (was charged around $200 in fees since that day) but on my new account, that I had opened on their recommendation to be able to deposit a very small check to be able to survive until my paycheck after returning to work and pay off the other account at the time of my paycheck, they pulled the check from my new account without notice to ‘overdraft collection'. I finally received the reduced hour paycheck from my work and due to the additional fees they have added, it won't even cover the full balance. Would not recommend this bank anymore, personally going to even out of my accounts and close as soon as possible.

Do not know how to interact with customers when asking questions and being told back in forth its one another when it's only 1 person's fault being lied to in person by a manager who's walking away laughing at me stating she doesn't work at the company and she couldn't help me and the service is I was therefore they don't do in bank only over phone Customer service giving me the run around back in for China me that it is in store don't know hold she believed didn't wanna give me a receipt of the merchant return Stated would get fired if was to give me information that I was asking for to show proof that they sent over was kind of fishy how they were texting boss to let him know that they had to send this over when they should be a company no good customer service at all should retrain phones reps n in bank reps Give them more knowledge to read over n learn would not recommend any one

I have been banking with this bank since June 2010. It was easy to open account so I decided to give it a try while in Walmart. I was told that after 4 months I would be able to deposit checks via the app( job wasn't offering direct deposit at the time). Well 4 days before I reached my 4 month mark my account had been breached causing my to close that account and open another one. At this point your membership starts over! Here I am 6 months later and I've had issue after issue after issue. Just recently I called I. And let them know I would be making a payment for my tuition but I wanted the electronic check to clear on Friday when my direct deposit went through. I was assured this was ok. On Thursday my account became overdrawn because they did not honor my request after all. I was charged 2 NSF charges in 10 hours. I plan on switching back to Wells Fargo. I have a list of issues that often occur with them. IF you don't have money to waste or time to sit on the phone with customer service please DO NOT BANK HERE.

Today I have ran into a issue with a scammer I did not know that this place would take my money and not give me a service that was paid for but because I authorized the purchase of this sale my bank including a manger with the bank has told me they can not help me with receiving a refund! Tomorrow morning I will be closing my account With First convenience bank after almost 6yrs of banking with them. I don't feel like my money is protected because when things like this happen unknowingly to me who can I turn to. The gave me a number to the federal commission even tho I sent in my request I have a email back from them saying that they will not be handling my issue directly but instead only using it as a learning experience to help it not happen to others so long story short I'm out of the money that I authorized with no way to get it back. I've reached out to the ppl who took my money but now there phone is no long working nor am I getting a response an it is very disappointing that MY SO CALLED BANK will not stand on this issue and help THEIR CUSTOMERS in situations like this get their money back! I even offered them the proof they don't care. Please do not bank here they will not protect you an the management is very nonchalant an rude about having to help

My stimulus check was deposited in my old account and now they won't release it to me. The people that work there are a joke. $#*! you all that work there.

I have banked with this institution for over 20 years and the service has gone down considerably. From the clueless tellers in the banks (dreadful individuals) to the ridiculously long wait to speak with someone on the phone (over an hour the last time I had to call), they do everything they can to let you know... THEY REALLY DON'T CARE. They allowed fraudulent, unauthorized transactions to go through for nearly $400, but put a hold on my account a few months ago when I made a purchase for $20. Make it make sense! And anyone expecting a quick resolution to unauthorized charges can forget it. I was told I will be reimbursed for any fees or charges assessed if my account overdrafts because of the theft. But what am I supposed to do in the meantime while they decide if my money was actually stolen? I have bills that need to be paid, but I can't pay them because they've given the money to thieves and now I have to wait 10 days to get it back. Thoroughly disgusted with the lack of care or concern. As soon as I get my money back (and they WILL give me my money back because they don't want this smoke) I'm closing this account and going somewhere that I know my money will be secure.

Worst bank ever and literally the most incompetent. From constant breaches to unauthorized access to accounts it's a cesspool of fraudulent activity and faux security measure lmao. What a joke.

I went to deposit my check & it was bounced back by a blonde older lady who gave me a questionable look. (I'm hispanic) She gave me my cash in order to not question her yet she reported it false.

Vist Bank close my account without my permission. I told them this is my secondary account and I wouldn't use it very often but I did transactions and cash checks all the time. I've never been overdrawn or caused any NSF fees. Every time I'm on the phone with them it takes over an hour and their system is screwed up I don't get direct deposit anymore so I wanted to close my account and they want to charge me a lot of money to do that. I didn't think it's fair because they closed my account without my permission. I had a free account that turned into an account I had to pay for. I strongly recommend you close your account and go to a credit union where they have brains good customer service, common sense and they are not jerks. Also they have better incentives and loans. The reason that bank is in business is because they take all your money. My son is going to cancel his account there as well, so they lost to customers. I'm going to blast them everywhere I can to save other people from dealing with holding on the phone for an hour, getting hung up on, and if you don't read print the size of a bed bug then you have no idea what you're getting yourself into. So warning you now. They don't get one star from me

This morning at 6:52 am I checked my account for my paycheck like I do every morning starting 6 days before my Payday which is the last day of the month and the 15th. So this morning at 6:52 it was in there. My husband and I make plans for the day. About an hour and a half after I took a screenshot of my money in there we went to check out with 161 dollars worth of stuff. The card was declined because 1st convenience bank took my check back out. Today when I brought all my proof to Juan Guiterrez, all his phone calls to his bosses only talked them into fixing this problem by Monday instead of their original determined date of Tuesday. Turns out that 1st convenience bank owners never meant for me to receive my check 4,5, and 6 days early all the times it did slip through before now. So my husband and I fully intend to close account here Monday. We'll open another elsewhere by Friday. The bank robbers are the bank at 1st convenience. They had OVER 2 and a half hours to remedy this today and did not do so

I used to work for this pathetic company years ago. I hated working at one of the San Antonio Locations. I was an assistant manager and the things that this bank did to their customers were sad. I would leave the bank at times just feeling bad because the bank location didn't want to help the customer with their account needs. This is truly a rookie bank in which only newbies into the banking field should take the job. Next time you walk into a location ask them about their "Catch 22" book. Can you believe that they actually have a book updated every month called catch22? This book is used for the Asst Manger and Branch Manger to call the customer to ask why they closed their account... I have never heard of thing like this in previous larger well known banks and I have been a banker going on 10 years now. Hey think about it like this and ask yourself "How good is a bank that needs to follow me through an each aisle in the grocery store to try and get my business?". This bank lives off fees and deception, this is why the employees never last... swinging door style. They change their employees as they do they lies to their customers, if an employee last at least a year and a half that would be amazing. Complete Garbage Bank... but hey you can open an account for just 1 dollar lol lol what a joke of a bank I'm glad I quit.

This bank is misleading. Do not trust this bank to tell you everything when getting your account. First off their convenient online mobile app is a sham. The mobile deposit is only good for up to $200 and if you deposit more then then the $200 weather from the same check book or not and expect to have your money when your account sends you a message that the check is good and your balance shows the deposit it will not be in your account. You will have to wait one week to get your money while the bank racks up the overdraft fees. They have done this to me before which at the time I took it as an error on my part. Now that it has happened again I see it is the bank. I even have a $600 deposit insurance with this f$%cking bank and they still hold my money. I repeat do not use First convenience bank for any reason. It is not convenient. Unfortunately I have two accounts with this bank in which I will be closing in the near future. I would give them negetive stars if I could. This is the worst bank to ever exist in the modern world of banking. Not only are they holding my money they are costing me money by me being stranded with no funds for fuel and normal daily expenses. Putting Customers First is the last thing this bank does. Putting Customers Out should become the new slogan of First Convenience Bank.