1stCB (First Convenience Bank)

EVERY other bank that I have ever banked with has NEVER held my mobile deposits except FCB! I am a single father with 2 boys and my check was not even that big, $500+, and I was dependent on that money to be in my account by the end of the business day! NOPE! It's Friday, I have nearly no gas, food is low, and they put a 5 day FKN hold on my check from my employer! I will NOT be keeping my account once I have my funds. Not to mention I have to travel 45 minutes to get to the actual bank location, which is why I did the mobile deposit. This is the worst bank I have been with, and I had Wells Fargo before, that is saying something! My money will be pulled out IMMEDIATELY once that check is in my account! Just stupid!

Fees after fees lies after lies they act like they care about you and act like they treat you like family but really they don't. They just want your personal information and ask you a billion questions that shouldn't be asked. I just got charged 150$ in total for bank fees AVOID THIS BANK AT ALL COSTS! THEY DONT EVEN HAVE 24 HOUR PHONE SUPPORT SO IF SOMEONE IS USING YOUR FUNDS THEY DONT CARE THEY WONT DONT ANYTHING ABOUT IT THEY ACT ITS THEIR MONEY AND HAVE REASON TO QUESTION WHAT IS THIS MONEY FOR OH WHAT YOU DO FOR WORK ECT. IF YOU WANT A BANK ACCOUNT GO TO CHIME THEY ARE WAYYY BETTER THAN THESE PEOPLE

Today I went to the bank to cash in all the quarters that I have accumulated over that last 6 months. I was giving this extra money to my son. Anyway last night he got excited so we counted them. 69.00 was the total. Today I went to cash them in and added the ones in my car. Total now is 74.00. When I arrived the teller took them and dumped them into the coin counter. As she was doing this it got stuck. So she messed with it even taking it apart. There were two coin stuck together she handed back to me. She finished and came back and told me it was 48.00. I told her no way I knew what I had. I think it reset when she took it apart. Anyway she said there was nothing she could so I had 48.00. After I complained again she talked to the branch manager whom said the same thing. No resolution. Even after I left and a temper to speak to costumer service which was terrible at the best to get though. There is no resolution. I am so pissed they have been my bank for over 3 years. But won't be much longer. Hate to think I deposit 7k at a time. And they don't care. It's not allot of money. However it's enough to make me switch. Very disappointed. Don't use them.

This is the most unprofessionally run bank in the country. You just couldn't find a more screwed up facility than this one. Try and make a simple deposit and they'll treat you like your passing bad checks. Every single time it's been a big friggin hassle. Convenience bank? Oh my god that's funny. The lady named Shelly at the bullhead city branch has a real big chip on her shoulder and treats CERTAIN PEOPLE like dirt. If you dare question her she'll shut your account down for NO reason. Obviously she has some very serious anger issues and shouldn't be in a fiduciary responsible position. Totally unfit to deal with the public. I guarantee you She's chased out more business than she'll ever get in. After she shut my account down I walked next door to the money center and they cashed my check in three minutes. Seriously three minutes. This is after being at my own bank for twenty minutes and the only thing I managed to accomplish was having this woman shut my account down with checks out. It's like they try really hard to make your banking experience as miserable as possible. And they do a very good job at that. Stay away and you'll save yourself a lot of trouble.

This Bank is an absolute JOKE in every which way... their online so called security tells you every other time they are applying an extra layer of security and would have to send you a code to enter via text they tell you it may take up to a few minutes but YOU NEVER GET IT... you call the banker lol... and go thru hell answering the SAME QUESTIONS over and over before you can even state the nature of your business. I closed my account via phone and waiting for my balance to be mailed to me, well THEY send the check for my balance to the wrong address when I finally got in contact with them they admitted to sending it to wrong address and tell me I have to wait 90 days for new one to be issued,,,, you believe that crap 90 days... that is such a big LOL... I am so glad i closed my account with them... AVOID this place like a plague beleive me you dont want to do business with these people... locations are extremely limited... customer service is a joke and trying to get anything resolved is an act of congress...

So aparently when ur negative even if u look up ur balance they will not let you know. I lost my job and my house living on the streets now, finally got my stimulus check and had a little hope when I checked my acount and it said my acount was at 0 so I would be able to deposit my check and have some money to servive on wall I try to get a job. Now I'm not saying it's not my falt that I was negative. But I should have ben told when I whent to the baink and asked. Yall need to fix that cuz at times like this its giving false hope to people that are barely able to servive rn.

If you have a check that needs to be cashed and you have this bank don't do it! They might place a hold even if they VERIFY it! The hold is for 7 days by back office. It's such a lie that you could have it sooner in your bank.

Si tiene un cheque que debe ser cobrado y tiene este banco, ¡no lo haga! ¡Podrían poner un HOLD incluso si lo VERIFICAN! La retención es de 7 días por back office. Es una mentira que podrías tenerlo antes en tu banco. Se aprovechan que la personas nadamas hablan puro español.

Its so sad been with them for 13+years. I just closed my single account with them today and am going to close the joint soon.

I was with First Convenience from the beginning when they created a small branch in the local Kroger. It was a friendly, caring bank, and was, as the name said, a "convenience" to work with.

First Convenience was my "local" bank. I had other, larger assets in online banks, but often kept 6 figures in my local account. They were so convenient I opened another account for other business, then two more accounts for my kids.

But things changed, and not for the better. The local branch manager was moved, people were shuffled around, the bank started adding predatory fees and rules were established that eroded the "convenience" part. I remember waiting 2 weeks for them to release an annual bonus check from my employer... an annual event that usually cleared in 3 days. They advertised cheap auto loans. I was going to buy a truck, applied for a loan, and was turned down as not "qualifying"... so I just paid cash for the truck.

The final straw was a call on a Saturday afternoon. Some security agent froze my sons account because he transferred money into my account. These "transfers" had been a common thing for years, as I transferred money to him and he later repaid it. As I spoke to the agent, she seemed intent on "getting me" and by the end of the call she had frozen my accounts as well. I was in a rage... and her final words didn't help... "Have a nice day".

My son, who was working, had to leave early and we both rushed to the local branch before it closed. The local branch said "They do this all the time". A few phone calls and it was fixed, but my son was short working hours and my Saturday was ruined.

I complained... got a sympathetic call from some corporate shill, but nothing better than "She was just doing her job". So I pulled my money, closed the accounts, and vowed never to do business with First Convenience Bank and to share my story of how very "inconvenient" this bank is to everyone looking for a local bank.

I do not understand how this bank does their adding and subtracting. I have received more overdraft fees from this bank than I have ever received in my life! Trying to follow your balance through the mobile app,,, don't do it. Its not accurate. It will have you upside down and paying hundreds in overdraft fees. And those are $34 each time! Also, if at any time someone tries to charge your account, say an automatic payment, and you are a penny shy? BAM you get charged $34. EVERY TIME IT HAPPENS. They have my checking account so screwed up right now I didn't even get to spend my stimulus money bcz of all the overdraft fees. They got my entire check! I don't understand how they do their figuring. I just don't get it. I'm sick to my stomach. I hate this bank. And will be closing my account once I get some things settled and figured out. So I guess I have to DISPUTE my issue. Just one more inconvenient thing I have to do on top of not having any money. I WOULD NOT RECOMMEND THIS BANK TO ANYONE. EVER. THEY HAVE GOTTEN TO KEEP MORE OF MY MONEY THAN I HAVE. IT SUCKS. If I were a betting kind of person I'd bet I won't see one penny of my money returned to me. I'm sure it will be that difficult. Take your hard earned money somewhere else. Don't throw it away like I did.

Minus a star for over the phone customer service. That being said, Most of the reviews listed here are not truly indicative of how this bank actually operates. It sounds like a bunch of financially irresponsible people having a baby fit. And a lot of it isn't even true. For example, one lady says they charged her more than 100 overdraft fees. First convienience caps at 4. They are 34 dollars a piece which is a bit much compared to other banks. But, you can have 9 or 10 different overdraft purchases and they only charge you for FOUR! The rest are fee free. Another lady says that the cap on mobile deposit is 200 resulting in overdrafts. This is not true either. I deposit mine and my husbands checks for many times that amount weekly. They do put a hold on it if it's over like $1500 I believe to ensure that the check clears before it released. But, that isn't bad customer service, it's good business. If you are over drafting it's because you are spending money you don't have, not because the bank is irresponsible. They also have a loan called fresh start that will zero out your negative balance allowing you to get caught up. I could go on and on. But, I digress. This bank has never been anything but amazing to us, and everyone I know that has used or switched to them has never been anything less than satisfied. My ONLY complaint would be phone customer service. You are better off going into the branch and speaking to someone in person if you have a major issue. I seem to go round and round over the phone, but in person it's always handled immediately. The phone service is really only good for reporting lost/stolen, or ordering.

My wife got stopped in the grocery store and was talked in to opening up a savings account with this "bank". She deposited $100 to open the account. 'Upon reading the fine print of paperwork, I noticed there was $12 monthly fee if you didn't deposit $100 each month, and a $5 fee for paper statements. The following month she deposited $100. When the monthly statement came, sure enough, there was the $12 fee. I called the *******490 number to question the charge and was on hold for 45 minutes listening to a recording tell me over and over again that my hold time would be greater that 10 minutes. Forget that, I hung up and we went to the local branch the next day. We were told because my wife had made purchases on the card that month, that purchase amount was subtracted from the $100 deposit, so the deposit did not total $100. Thereby we were charged $12. I told them to cancel the account. We were told that there would be a "new account closing fee" of $25 in order for us to close the account. WTH?

So riddle me this? We deposit $100, they take $12 of it, plus the $5 statement fee. We then close the account and get charged a $25 closing fee. That's $42 in fees... to get our money back. That's one hell of a savings account.

DO NOT USE THIS PREDATORY BANK. WE MADE A COMPLAINT WITH THE STATE ATTORNEY GENERAL'S OFFICE IN ARIZONA. SOMEONE SHOULD FILE A CLASS ACTION LAWSUIT AGAINST THEM FOR FRAUD.

The most legal stealing available/ Accessible To & from Your Account. You Think your Safe & Secure When you open a checking or savings account Right?!
You would Think They Owe you the amount of security & Promise they swear & vow to stand by but they don't.
I've Banked with this Bank for more than 2 years & it's been nothing but a disappointment & a loss I will forever carry. THEY STOLE SO MUCH $ from me & caused me to loose my house, Business & ended up homeless with my 2 kids. I screwed up & put my big income tax check in & they wiped me out in 2 days from 27 different locations all over the United States. I was in the process of moving & ended up stuck, homeless & lived in a tent for a week with my 2 children alone. I had to scrap the funds up just to be able to drive back to the same place I first moved away from. It was horrible for me & my kids. I never got a penny back & argued day & night with the dispute center, waist of time. They don't give a CRAP & I hope this Bank looses everything & there customers. BEWARE WHEN OPENING AN ACCOUNT. YOU WILL REGREAT IT!

First Convenience Bank do not recognize MLK Day. You were included in the I HAVE A DREAM Speech. Bank our money and disrespect a Federal Holiday.

I came to the bank to do a simple deposit. They had 4 employees working and it took 20 mins to get to me.

I opened a account with my paycheck and the next paycheck same account had a 7 day hold I totally don't recommend