Ruben V.

Today I went to the bank to cash in all the quarters that I have accumulated over that last 6 months. I was giving this extra money to my son. Anyway last night he got excited so we counted them. 69.00 was the total. Today I went to cash them in and added the ones in my car. Total now is 74.00. When I arrived the teller took them and dumped them into the coin counter. As she was doing this it got stuck. So she messed with it even taking it apart. There were two coin stuck together she handed back to me. She finished and came back and told me it was 48.00. I told her no way I knew what I had. I think it reset when she took it apart. Anyway she said there was nothing she could so I had 48.00. After I complained again she talked to the branch manager whom said the same thing. No resolution. Even after I left and a temper to speak to costumer service which was terrible at the best to get though. There is no resolution. I am so pissed they have been my bank for over 3 years. But won't be much longer. Hate to think I deposit 7k at a time. And they don't care. It's not allot of money. However it's enough to make me switch. Very disappointed. Don't use them.