Joss & Main

I don't know how they have so many "reviews" on their site... it's nearly impossible to actually post a review after you've made a purchase. I'm now wondering if those reviews on their site were fake, since I can't post anything. I should have listened when buyer hinted that quality was bad, items arrived damaged, and long wait times. I'm attempting to pay it forward by warning other buyers to look elsewhere. Product quality is bad and it's tough to reach a live person to sort it out. They said it could be 6-8 weeks before I can get a replacement. Next time, I'm having them unpack it in my driveway and prove it's not damaged before they put it in my house. Also, what am I supposed to do with the damaged piece? They said "throw it out". It's 150 pounds! How am I supposed to do that, exactly?

I placed an order online during president's day sale. They shipped the wrong item. I tried to stop the shipment and was told I could not stop it. Then Josh in customer service said I had to pay $72 to return the item. The reviews for Joss & Main are true they have substandard customer service. Shady like a palm tree! Think twice.

I will boycott this company after the terrible customer service I received over the weekend. Because I am a "business account" I had to be managed by a special team and could not be helped over a weekend (when multiple sales are running in order to save my clients $$$) and they still dont have answers for me. I was probably one of their first customers and I will no longer support them any longer. They rather pass off savings and discounts to a new customer rather than a loyal customer that has been supporting multiple businesses over the last decade. Inexcusable

At the conclusion of my transaction my credit card was declined (even though there was no issue with available balance). I used a second card and now I find the Joss and Main actually processed both purchases. I should have known better as I had the same experience with Wayfair. Do not use this company!

Cheap & Expensive is the easiest way to describe these products. If you're lucky they might send something undamaged but even, then the product is not as described. The easiest way to explain is they make very cheap products and sale them for crazy prices...

Will never order from this company again! Waited months for a complete bed and made repeated calls to check on status never received the footboard. The initial shipment arrived in boxes that smelled like they had been shipped in a manure truck. After storing half an iron bed for months Canceled order after second foot board was supposedly lost. Order never completed.

Just got a Derida Metal Outdoor Coffee Table delivered. It is flimsy and such bad quality. I tried to return it and they want to charge me $71 to do the return. Disgusting. I will never buy their poor quality rubbish again.

I move to a new house in a new city. I'm older and I live alone. I found a kitchen island that I loved on Joss and Main. I ordered the island and paid extra for assembly. How great! The first order came with a broken part, the guys were really nice and were going to assemble it for me. They left the good boxes in my living room and were going to reorder the damaged piece.
I received an email that it was going to be delivered tomorrow. I'm so happy and excited until I get a phone call from Joss and Main. Now they tell me they can not assemble it because it will take more than 30 minutes. What? Of course I called and was really upset to no avail. Never ever will I go through this again. Joss and Main, Wayfair and overstock.com, never again!

Terrible customer service. Ordered an outdoor sofa, table, and cushions. The sofa and table arrived (from Wayfair?), but the cushions did not. The confirmation email said the cushions were delivered, but they weren't on the truck. After spending 30 mins with customer service, the best they could do is to re-ship the cushions (appx 2 weeks) and offer me a 10% off coupon for my next order. If I would have known that I would have the frame of an outdoor sofa sitting on my porch for 2-3 weeks, I would have taken my business elsewhere. Don't waste your time.

I ordered a rug that said "arrives by July 11th" implying that the 11th was the latest possible arrival date. Now the date has been changed twice and it will maybe arrive on July 22nd (maybe not) according to the person I talked to. All of my furniture can't be moved now until the rug arrives. They told me that the shipping time is "just a suggestion". Be aware that Joss and Main uses deceptive language around shipping time and doesn't think words mean anything. If you order them, you will probably get your package weeks later than expected. I could've ordered this item somewhere else and I probably will the next time.

I have ordered hundreds of items from Joss and Main from Wayfair (their parent company) over the past few years and had very few issues. However, I recently bought a small flatpack table on sale for $110 that was subpar quality - I went to return it and they are asking $60 to return it, which is 55% of the cost of the table. They did not state this anywhere during the purchasing process. Support could have cared less. A shame from what used to be a good company.

I am in my mid-70's. I drove an hour to Joss & Main to purchase a living room chair and asked the sales clerk if I go home and order online and still get the 20% off. She said yes. Online would not honor the 20% off. I called the store, and asked if I could I order over the phone. They said no. I had to come to the store in person for that. I will never shop there or Wayfair again!

What a scam! Ordered a beautiful "over filled and oversized" tan ruffled Elle comforter... that in real life is pale grey/blue, too thin for the warmest months, and barley reaches from the top of my mattress to bottom. The quality is beyond poor. The description of the comforter is completely inaccurate. This company should be charged with fraud. And to make things worse, this company won't give me a refund as they only offer store credit. I will never order from this company again and I will ensure no one I knows does either! Please beware!

Placed an order for an item $3100. 00) for delivery in July of 2021. Received email that item won't be delivered until September 19th. Called in September to confirm. Was told that item probably be delivered FIRST WEEK OF JANUARY! Spoke with supervisor, was told that some warehouse has at least 20 in stock and he doesn't understand the delay. Was advised to cancel first item and reorder and see what happens. Delivery in 2 weeks! Hurrayyyy... No more communications!. Called again ands was told that
The new item delivery end of December. Spoke with another "supervisor" and was told to Cancel order all together. Called another company, ordered same item and received it in 3(!) weeks without any hustle.
Wayfair and Joss and whatever will never see my order again. EVER...

I ordered a bookcase on this site that was supposed to be medium brown colored -- instead it's a very light and ugly brown. And, although it says it's a three shelf bookcase, the three shelves only allow for small books or paperbacks -- if you have hardcover books, it's really only a two shelf bookcase. Oh, and the directions to put it together are almost impossible to understand. The worst purchase I've ever made online.