Joss & Main
Questions & Answers

Everything that I have ordered so far has been excellent. One time, the item just didn't quite look great in my bedroom. I returned it no questions asked for a full credit. Nether even paid the postage. I could have returned it for a full refund but I would had to pay the postage. In any event, very flexible on returns, which, as I say, has only happened once.

I don't know if they accept Pay Pal but their merchandise is over priced. I will not be ordering with them again because of lousy customer service!

Hello Helen, I'very never ordered furniture from J&M but any other item I've ordered has been in stock, shipped within a day and has been rec'd without any issues. I do love Joss & Main.

Hello - I always wash any fabric product before using - but I use my "gentle" cycle and only cold water without any soap. This always works for me and keeps the fabric in good shape without any chemical products still there.

I would copy and paste the name and model number of this particular sofa in a search engine and a shop bot like Nextag or Bizrate. This may find some reviews on other sites and sometimes even a better price or return option.

I'm not employed at Joss & Main, so someone at Joss and Main should be able to help with the answer on shipments to Canada. I don't see why not. Joss and Main is in Boston, right? I'm from the SouthEast.

You get what you pay for with Joss and Main. Google the details like the measurements and comments about the fabric because they often rename their items. I have been mostly happy with my items because I have reasonable expectations regarding quality. I don't expect to get something for nothing. Personally, I wouldn't buy a couch unless I could sit in it first but that's just me. Joss and Main is good with damage claims and they are responsive but you need to be careful about what you buy.