C L.

I purchased, and was charged for, a console table that apparently was on backorder. I was notified a couple days after my purchase that the item was backordered for 2+ mo. I requested a refund/order cancellation. The rep said she would pass along the info. I never received my refund even after multiple inquiries. I eventually had to go through my credit card to reverse the charge. Do not order from this site - they charge your credit card and never respond again.

I purchased the Milan bed and it arrived with scuff marks on the linen. After several attempts to contact customer service, I didn't receive a response or resolution. They also did not post my review of the bed. I would avoid Joss & Main and will never purchase from them again. All of their merchandise is sold on other sites - just pick a different site.