I ordered a Claremont L shaped desk which looks like it has two keyboard drawers (see:
https://www.jossandmain.com/furniture/pdp/claremont-l-shape-desk-j*******.html?piid=*******&csnid=E*******-A438-456D-A31D-FA987DF1D310&_emr=692e33ea-df01-4ecf-b67d-c*******c276c&wfcs=cs5&_eml=04a1cbba-3d74-4092-9e41-d3a*******c633&refid=EML_*******&source=graymatter)
But they substituted it for the Orviston L shaped desk which only has one such drawer. See: https :// www.wayfair. Com/Three-Posts--Orviston-LShape-Desk-TRPT4984-L32-K~TRPT4984. Html? Refid=GX*******816-TRPT4984_*******&device=m&ptid=*******594&network=g&targetid=pla-*******594&channel=GooglePLA&ireid=*******&fdid=1817&PiID%5B%5D=*******&gclid=Cj0KCQiA8dH-BRD_ARIsAC24umY-zhOgCeFkPNeCcuPiXFSntWoVREPHv7amEj_dyGNOmmKMs8CpRqcaAgK5EALw_wcB

Claremont cost about $100 more than Orviston in Vintage Oak and the colors look different. They would not refund me the difference after ordering one thing but sending something else without my acquiescence. They say it is the same. The Pemberly Row L shaped desk is also similar but costs $160 less on Amazon and Walmart (see: https://www.walmart.com/ip/Pemberly-Row-L-Shaped-Desk-in-Wind-Oak/*******?wmlspartner=wlpa&selectedSellerId=1795)

I placed an order close to midnight and I changed my mind early in the morning. When I called in to cancel my order around 9am, the customer service was OneStop phone service. It took more than 20 minutes to talk to a customer representative. She said that although the product was at the dock to be shipped, she had no way to cancel the order. I waited another hour to speak to a supervisor, and the supervisor told me the same thing! Basically they refused to cancel my order before it was shipped! They told me that I must accept the product and go through the return procedure to get the product returned, hoping that I would never return it. The product was not shipped until 7pm. The supervisor that I spoke to was Lea Logie, who offered absolutely no help but to tell me to accept the product when it is delivered after I waited an hour to speak with her! This type of online shopping is exactly ripping customers off. I will never order from Joss and Main, or any of the WayFair affiliated companies. I ordered another lighting fixture a few days ago from Progresslightingexpert.com, and they only shipped half of my order. It turned out to be the same OneStop phone service as customer representative when I tried to call them. I waited a long time and finally gave up. They ripped me off twice! I don't want to give them any star if I could. Never order from these companies again.

I first have to say, for me to actually take the time out my day to sit down and type this up, means this has gotten way out of hand. I placed an order for a 9 X 12 area rug on 11/24/18. When I received the rug the following week I realized Joss & Main had sent me the wrong rug. I contacted customer service and they said they could fix the problem by placing another order for my correct rug. I asked them if it would be possible to order the rug I want in a size down (8 X 10) because looking at the incorrect rug on my floor, I would prefer the size to be slightly smaller. The gentleman said I would have to process the replacement prior to processing an exchange. So basically, return the incorrect rug, let him order a rug in a size I don't want, have them deliver the correct rug in the size I don't want, then call back to tell them I want to return it and exchange it for a size I do want. He also asked for me to repackage the incorrect rug to be picked back up by FedEx. I told the worker the rug came in a sealed plastic bag which was cut open for me to discover it was the wrong rug. There was no way to reuse the packaging. I was then asked to buy supplies to use. I told them I would NOT use my own money to buy supplies to fix something that was their mess up. They offered me a credit to cover the supplies. Although annoyed with that logic, I went ahead. I went to Lowe's and bought plastic wrap and tape and re-rolled the 9X12 rug. The CORRECT rug (wrong size) was scheduled for delivery 12/1/18, but did not get delivered until 12/3/18. On 12/3/18, FedEx also came to pick up the incorrect rug. Joss & Main sent me a return label for my correct rug (wrong size) to be picked BACK up by FedEx for 12/4/18. On the return instructions, it specifically states "We'll issue $XXX. XX in store credit to your Joss & Main account within 1 business day after pickup" which would have been 12/5/18. By 12/6/18, I had not received a refund so I contacted Joss & Main because I was anxious about repurchasing the correct rug in the size I'd like so I could have it by Christmas. The worker stated he would "release the funds" and I should see them in my Joss & Main account as in store credit by the next day (12/7/18). The next day, still no refund. I again contacted Joss & Main. This time the agent stated I was wrong to believe I'd receive a refund the day after the item was picked up from me and that it's ACTUALLY the day after the warehouse receives it. I disputed that "policy" since I had email proof that Joss & Main sent me stating otherwise. Regardless of the fact I had proof that I should have received a refund days prior, the agent stated my item was received in the warehouse Thursday, 12/6/18 MEANING at that time a day had passed since the item was received in the warehouse and I was entitled to my refund (per their new made up policy). AGAIN, I am told by a worker that he is releasing my refund and it will be available no later than Monday, 12/10/18. Monday rolls around and no refund. I call customer service again. Same story. The refund is released a day after the warehouse receives it but the worker was going to release the hold and it will be available by the next day. Next day comes (Tuesday, 12/11/18) and STILL no refund. At this point, I haven't had any products in over a week. Joss & Main HAS both rugs but I STILL HAVE NO REFUND. I call customer service. The agent places me on hold for awhile. When he finally comes back I'm informed it's been escalated and I should be hearing from a "case manager" regarding my refund. He told me it looks like my case is "sitting waiting to be processed". WHAT DOES THAT EVEN MEAN?! I've been getting the run around since day ONE. I'm mad I'm being forced to receive an in-store credit (whenever that'll even take place). If I had the option, I wouldn't spend another dime towards this company. As quick as they are to take peoples money, they should be in returning it when the customer returns the product. Also, don't false advertise. They made this return process seem like a breeze. Here I am a week later still trying to get my money back. What's sad is, after reading countless reviews, I'm somewhat relieved to see I'm not the only one dealing with horrible customer service. Save yourself the hassle. Just RUN!

And I bet you what's going to end up happening is they'll try to consider what they refunded me to buy supplies as a portion of my refund for the rug. So basically... I paid them to return a product I didn't even order.

This was my first purchase from Joss and Main and I am very dissapointed!
BEWARE of false advertisiment - I ordered a 12-piece set of Wisthof knoves - the product details stated that this set is from Wusthof's Grand Prix II line. What is actually pictured and delivered is a Wusthof Gourmet set. The Gourmet line is far inferior and half the price of the Grand Prix II line. The main difference is that the Grand Prix II line is made from forged steel (just like the Wisthof Classic line) while the Gourmet line is laser-cut and therefore less sturdy.
Furthermore, the listing states that the set is valued at $444 and you are getting a great deal by only paying $229.99. This is also inaccurate and very misleading - had this set been Grand Prix II as advertised, it would have been worth around $450. However, the Gourmet set is sold by a numerous vendors and websites at exactly the same price you are paying on Joss and Main - $229.99.
I thought i was getting a great deal on a Wusthof Grand Prix II set and was extremely dissapointed by getting a Gourmet set at it's true market value sold by a vendor claiming to be selling at a discount. The set was, of course, sent back but only after I had to pay for return shipping for something I am only returning because the product is not what was promised it would be.
PLEASE NOTE: after I realized what this set really is I looked it up on the Wayfair website (Wayfair owns Joss and Main) - you can find this exact same posting there with the exact same customer reviews so the two websites are obviously linked and connected - the posting on Wayfair has the same product description claiming that this is a Grand Prix II set and also claims that this is a great discounted price. However, the title of the posting on Wayfair (unlike the one on Joss and Main) indicates that this is a Wayfair Gourmet set.

ITEMS NEEDED

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HAVE TO WAITE UNTIL I RECEIVE THE ITEM. CAN'T RATE UNTL I GET IT

Love it, love it.

Just great selection and price range.

I've had all pleasant transactions...