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Joss & Main

How would you rate Joss & Main?
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Nebraska
1 review
1 helpful vote
Follow Anita C.
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Lots of unique items, good and great prices for products.

Wish that all sheets had dimensions of the individual sheet sizes - hard to fit mattresses when looking for a specific size if it's not listed.

Date of experience: May 20, 2015
Arizona
1 review
1 helpful vote
Follow Wendee R.
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The email I received promised free shipping, however it did not give a code and the shipping was still charged anyways. The ten minute timer on items you put in your cart is really annoying to. Especially when you have little kids that can easily interrupt your online shopping for more than 10 minutes.

Date of experience: July 31, 2014
Tennessee
1 review
0 helpful votes
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Great Buys
March 20, 2015

Ordered two (set of 3 and individual item) pieces at attractive price. Pieces not usually found in "local" stores or other online sites. As previously, could count on Joss & Main to fill a gap/space in my home with something a bit different.

Date of experience: March 20, 2015
Arkansas
1 review
16 helpful votes
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I ordered a porch swing about 1 month ago. It arrived several days ahead of schedule... this is the good part! Once opened, several slats were undone, everything held together with skimpy staples, wood slats not even 1/2" thick, cost just under $200! Very disappointed. Doubt it will last through the summer. UGH

Date of experience: July 2, 2020
Massachusetts
1 review
0 helpful votes
Follow Linnea J.
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Your product presentations are good. However, many items like wall/shelf units are only viewed when opened/closed. It would be more helpful if you offered all views for a careful review. I really love my shell vase... almost ordered a second one. In retrospect, you really should offer free shipping and not restrict orders w/in 30 days after initial order. Most retailers now offer free shipping after spending > 50 or 99 $. I would like to request a coupon for further purchases even after the 30 days. I think others will agree.

Date of experience: July 16, 2014
Texas
2 reviews
2 helpful votes
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Their website is messed up and no one is doing anything about it. I reported "submit" pages that lead to "this page no longer exists". Phone reps don't care. Why doesn't someone follow through when I notified them of a double order. No info was sent on returning one item. More pages "no longer exist" for submitting questions. UGH

Date of experience: May 16, 2015
Georgia
3 reviews
2 helpful votes
Follow kim c.
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I ordered this bookcase and based on the description was to get a pine wood construction painted black. What I got was a VERY cheap, resin type MDF bookshelf that looks great in the photo but reads VERY low budget in person. My husband could NOT believe I paid $160 for something I could have gotten at Target for $40.
It does help that many of their items are sold on overstock.com so you can at least check for reviews before purchasing but the fact they don't have the ability to review these items seems very sneaky and shady to me.

They also state that they shipped out two rugs to me and I have yet to receive the other rug. I only have one currently. Trying to work it out by emailing customer service. We shall see.

Date of experience: February 23, 2014
California
1 review
0 helpful votes
Follow Richard M.
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Online elsewhere and in stores this particular rug was $300 more expensive! We knew exactly what we wanted, had found it nearby, but my wife decided to check out Joss & Main on offchance they might have it--not only do they, but the price is outstanding!

Date of experience: June 28, 2015
Tennessee
2 reviews
4 helpful votes
Follow Crystal B.
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I absolutely love Joss and Main. Beautiful items at great prices. Customer service is beyond amazing. I've bought a desk, chair, ottoman, jewelry box, tray, pet bed, wall art, bedding, dresser, storage towers, picture frame, faux flowers, pillows, etc... and will definitely purchase again!

Date of experience: September 21, 2014
Georgia
1 review
1 helpful vote
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This site is amazing!
October 22, 2014

This site is amazing! It offers huge savings on designer lighting, furniture and home decor. I recently purchased a pair of sconces that were $150 less than full retail in a local store and an online source.

Date of experience: October 22, 2014
Michigan
2 reviews
10 helpful votes
Follow Heather W.
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Still waiting on "replacement parts" or otherwise known as ORIGINAL parts that were never sent. I cannot get through to anyone to correct this issue nor have they responded. Not only delivered partial shipments, damaged items their customer service is far less than satisfactory. I do not recommend ordering from them.

Date of experience: May 10, 2020
Tennessee
13 reviews
14 helpful votes
Follow Joleen H.
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I ordered one thing, got a substitute I did NOT authorize, but when I went to return their error, they want to charge me over $10 in shipping.
Beware when ordering their faux plants. Very expensive and cheap looking. They charged me about $56 for something that should have been no more than $19 by how it looked. I will never order from Joss & Main again.

Date of experience: August 19, 2016
Canada
1 review
13 helpful votes
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Too bad. Would have love to check the items out. But in a day when we are plastered with advertisers selling us everything I do not want to give my email just to browse items. Seems from the review that they list false prices on their website anyways.

Not worth it - so many more options out there on the internet of better things.

Date of experience: February 26, 2015
New York
2 reviews
6 helpful votes
Follow ida m.
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I am a first time buyer and had an awful experience purchasing products on Joss & Main website. I bought 3 pieces of jewelry which looked great online though in reality they turned out to be made of cheap plastic and were very uncomfortable to wear. On top of everything, they don't offer free shipping or returns. Never again.

Date of experience: December 5, 2014
Kentucky
1 review
2 helpful votes
Follow Jon D.
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This website has great products, but good luck getting them in any reasonable time frame. Order now which is pending for 2 months and counting. They also tried to scam me with a phone call to "reprocess" my credit card, only to bill me an extra $300. I would try to stay away from this website.

Date of experience: April 10, 2014
GB
1 review
10 helpful votes
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Ordered two items in July
September 5, 2014

Ordered two items in July. Still waiting and it's September! Numerous excuses offered and every time I have a scheduled delivery date it is altered at the last minute. One of the items was completely cancelled without explanation. Dreadful company bad I will never order again.

Date of experience: September 5, 2014
Maryland
1 review
1 helpful vote
Follow r f.
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I recently ordered a rug for my dining room, and have serious buyer's remorse. The rug is wool, as advertised, but is incredibly shoddy quality. Despite regular vacuuming, it continues to shed. Every surface of my downstairs is now covered in carpet fibers. I would strongly recommend purchasing rugs from another site.

Date of experience: March 1, 2014
New York
3 reviews
14 helpful votes
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I purchased a couch set for my patio and it was like children furniture. No normal adult would be comfortable on their products. Check the size and measurements from the ground before you buy anything from any of these companies.

Date of experience: July 20, 2018
Michigan
1 review
0 helpful votes
Follow Sherry F.
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The product quality, ease of ordering, service, variety and prices on this site are just fantastic. There are some absolutely unique items here, from linens to furniture. I have ordered three times now and have never been disappointed.

Date of experience: November 30, 2015
District of Columbia
1 review
9 helpful votes
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I just ordered a large print from them. When it arrived it was in 3 pieces, not one as shown. I can return it, but shipping's at my cost, both ways, and they refuse to make it right! This is horrendous customer service.

Date of experience: August 22, 2014

Overview

Joss & Main has a rating of 2.8 stars from 1,338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Joss & Main most frequently mention customer service, credit card and delivery date. Joss & Main ranks 7th among Furniture sites.

service
251
value
264
shipping
252
returns
144
quality
221
+59