Lots of unique items, good and great prices for products.
Wish that all sheets had dimensions of the individual sheet sizes - hard to fit mattresses when looking for a specific size if it's not listed.
The email I received promised free shipping, however it did not give a code and the shipping was still charged anyways. The ten minute timer on items you put in your cart is really annoying to. Especially when you have little kids that can easily interrupt your online shopping for more than 10 minutes.
Ordered two (set of 3 and individual item) pieces at attractive price. Pieces not usually found in "local" stores or other online sites. As previously, could count on Joss & Main to fill a gap/space in my home with something a bit different.
I ordered a porch swing about 1 month ago. It arrived several days ahead of schedule... this is the good part! Once opened, several slats were undone, everything held together with skimpy staples, wood slats not even 1/2" thick, cost just under $200! Very disappointed. Doubt it will last through the summer. UGH
Your product presentations are good. However, many items like wall/shelf units are only viewed when opened/closed. It would be more helpful if you offered all views for a careful review. I really love my shell vase... almost ordered a second one. In retrospect, you really should offer free shipping and not restrict orders w/in 30 days after initial order. Most retailers now offer free shipping after spending > 50 or 99 $. I would like to request a coupon for further purchases even after the 30 days. I think others will agree.
Their website is messed up and no one is doing anything about it. I reported "submit" pages that lead to "this page no longer exists". Phone reps don't care. Why doesn't someone follow through when I notified them of a double order. No info was sent on returning one item. More pages "no longer exist" for submitting questions. UGH
I ordered this bookcase and based on the description was to get a pine wood construction painted black. What I got was a VERY cheap, resin type MDF bookshelf that looks great in the photo but reads VERY low budget in person. My husband could NOT believe I paid $160 for something I could have gotten at Target for $40.
It does help that many of their items are sold on overstock.com so you can at least check for reviews before purchasing but the fact they don't have the ability to review these items seems very sneaky and shady to me.
They also state that they shipped out two rugs to me and I have yet to receive the other rug. I only have one currently. Trying to work it out by emailing customer service. We shall see.
Online elsewhere and in stores this particular rug was $300 more expensive! We knew exactly what we wanted, had found it nearby, but my wife decided to check out Joss & Main on offchance they might have it--not only do they, but the price is outstanding!
I absolutely love Joss and Main. Beautiful items at great prices. Customer service is beyond amazing. I've bought a desk, chair, ottoman, jewelry box, tray, pet bed, wall art, bedding, dresser, storage towers, picture frame, faux flowers, pillows, etc... and will definitely purchase again!
This site is amazing! It offers huge savings on designer lighting, furniture and home decor. I recently purchased a pair of sconces that were $150 less than full retail in a local store and an online source.
Still waiting on "replacement parts" or otherwise known as ORIGINAL parts that were never sent. I cannot get through to anyone to correct this issue nor have they responded. Not only delivered partial shipments, damaged items their customer service is far less than satisfactory. I do not recommend ordering from them.
I ordered one thing, got a substitute I did NOT authorize, but when I went to return their error, they want to charge me over $10 in shipping.
Beware when ordering their faux plants. Very expensive and cheap looking. They charged me about $56 for something that should have been no more than $19 by how it looked. I will never order from Joss & Main again.
Too bad. Would have love to check the items out. But in a day when we are plastered with advertisers selling us everything I do not want to give my email just to browse items. Seems from the review that they list false prices on their website anyways.
Not worth it - so many more options out there on the internet of better things.
I am a first time buyer and had an awful experience purchasing products on Joss & Main website. I bought 3 pieces of jewelry which looked great online though in reality they turned out to be made of cheap plastic and were very uncomfortable to wear. On top of everything, they don't offer free shipping or returns. Never again.
This website has great products, but good luck getting them in any reasonable time frame. Order now which is pending for 2 months and counting. They also tried to scam me with a phone call to "reprocess" my credit card, only to bill me an extra $300. I would try to stay away from this website.
Ordered two items in July. Still waiting and it's September! Numerous excuses offered and every time I have a scheduled delivery date it is altered at the last minute. One of the items was completely cancelled without explanation. Dreadful company bad I will never order again.
I recently ordered a rug for my dining room, and have serious buyer's remorse. The rug is wool, as advertised, but is incredibly shoddy quality. Despite regular vacuuming, it continues to shed. Every surface of my downstairs is now covered in carpet fibers. I would strongly recommend purchasing rugs from another site.
I purchased a couch set for my patio and it was like children furniture. No normal adult would be comfortable on their products. Check the size and measurements from the ground before you buy anything from any of these companies.
The product quality, ease of ordering, service, variety and prices on this site are just fantastic. There are some absolutely unique items here, from linens to furniture. I have ordered three times now and have never been disappointed.
I just ordered a large print from them. When it arrived it was in 3 pieces, not one as shown. I can return it, but shipping's at my cost, both ways, and they refuse to make it right! This is horrendous customer service.
Answer: Everything that I have ordered so far has been excellent. One time, the item just didn't quite look great in my bedroom. I returned it no questions asked for a full credit. Nether even paid the postage. I could have returned it for a full refund but I would had to pay the postage. In any event, very flexible on returns, which, as I say, has only happened once.
Answer: I don't know if they accept Pay Pal but their merchandise is over priced. I will not be ordering with them again because of lousy customer service!
Answer: Hello Helen, I'very never ordered furniture from J&M but any other item I've ordered has been in stock, shipped within a day and has been rec'd without any issues. I do love Joss & Main.
Answer: Hello - I always wash any fabric product before using - but I use my "gentle" cycle and only cold water without any soap. This always works for me and keeps the fabric in good shape without any chemical products still there.
Answer: I would copy and paste the name and model number of this particular sofa in a search engine and a shop bot like Nextag or Bizrate. This may find some reviews on other sites and sometimes even a better price or return option.
Answer: I'm not employed at Joss & Main, so someone at Joss and Main should be able to help with the answer on shipments to Canada. I don't see why not. Joss and Main is in Boston, right? I'm from the SouthEast.
Answer: You get what you pay for with Joss and Main. Google the details like the measurements and comments about the fabric because they often rename their items. I have been mostly happy with my items because I have reasonable expectations regarding quality. I don't expect to get something for nothing. Personally, I wouldn't buy a couch unless I could sit in it first but that's just me. Joss and Main is good with damage claims and they are responsive but you need to be careful about what you buy.
Joss & Main has a rating of 2.8 stars from 1,338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Joss & Main most frequently mention customer service, credit card and delivery date. Joss & Main ranks 7th among Furniture sites.