On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
We monitor reviews for authenticity
I have made at LEAST 15 attempts to contact customer service. I don't think it's even in the states because communication is also an issue. My very first successful contact, I informed them that I wanted a refund rather than a store credit. The customer service rep said" let me encourage you to a store credit" I replied that I wanted refund to original payment source. Paypal. They made me upload pics of the product (for what purpose, I'm not sure) I followed all their tedious return policies and they STILL only issued me a store credit. Why would I like the product any better again? It's small and looks cheap. They make it a nightmare to discourage you from a refund. I can't express how much they suck and I encourage you to learn from my mistake. I will continue to get them the reviews they deserve until I am refunded my money. Simply put, they are a SCAM.
This company is a major disappointment! My wife & I have purchased quite a few pieces of jewelry from them~ we've kept a couple of pieces and we've returned a couple of pieces~ requesting refunds. All items were returned with tags, before the 30 day deadline & by UPS which was quite costly. We purchased and returned i. Good faith and this company denied us a refund ~ offered store credit ~ and did not give us anything. In my eyes Jeulia has stolen $190 from my wife & I... GeorgeG
Hi George - We are so sorry we disappointed you. We make every attempt to satisfy every customer's requests. Because we would hate to lose you as a customer, we would like to offer you the store credit. But if you want to get the refund to your original account, we won't neglect your request and will try to give you the best possible service. Please continue to work with customer service - we'll work to resolve whatever inconvenience this has caused you.
I've been try to contact this company for 3 days now.
My order has not shipped and want to cancel it, and you get no response or reply. I want a full refund and they just ignore you.
Please do not shop here its a scam..
Hi Clayton - Please understand that all our items are made-to-order, usually, the order requires 7-9 working days to do processing before it's shipped out, we do have this information on the product page before you check out. Per our records, you placed the order on Feb 9 and it was shipped out already on Feb 12, we have sent you the tracking details via email, please kindly check your email box. If you have any more questions, please feel free to contact us.
Ring set is beautiful. More beautiful than I expected. A little big for my finger and a half size smaller would probably be to small, so I guess I will try a ring guard. Hope that works.
I love my rings, this is my second purchase and I am not disappointed, I would only add the main stone is a bit gaudy due to size I love the detail and Really do love the ring just would look more realistic if the middle stone was a bit smaller, I will proudly wear it and recommend Jeulia to all my friends and family
I have tried to exchange an item and it has been a nightmare. Now they won't respond. I liked the product but the customer service doesn't make it worth it.
We feel awful upon hearing this Marcia. Please accept our sincerest apologies for the inconvenience caused to you. Please understand that due to the high volume of support requests we receive before Valentine's day so our colleagues may reply to you a bit late, but we won't neglect your requests. As a result, the issue has been resolved and the ring in new size will be shipped back to you soon. Sorry that it took so much time and effort. Please let us know if there is anything else that you need help with.
The email said I should have recieved it but I have not. I'm not sure what to do now except ask for a refund. I cant afford to spend over 100 and not recieve anything.
Hi Tonya - I understand your frustration and am sorry for the unhappy experience. But please don't worry, there are a few things that can successfully find your package. Rest assured that our customer service team will reach out to you soon and help you resolve this issue.
DO NOT ORDER ANYTHING FROM THIS COMPANY! I ordered a bridal set. The ring looked like it had a plastic coating over the metal and the stones looked like paste. When I followed the procedure to ask for instructions about how to return the ring, it took about 8 emails to get them to give me the address. After getting the address, they kept sending emails offering store credit or an exchange rather than a refund. I kept saying No, I want the promised refund. After 16 emails, I finally threatened to report them to the BBB if they did not refund my money the next day. I have had no more communication from them. Now I have no ring and no refund. BTW, the transaction in my bank statement lists a payment to a Chinese company, not "Jeulia".
Hi Sharon - We are so sorry for the unhappy experience happened on you. We have no way of figuring out what happened without your order number. We would like to turn this around, could you please send us a private message with the order number? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at service@jeulia.com.
This ring far surpassed my expectations.
Pictures do not do the quality and beauty justice.
I was on the fence for a long time, now that I have it on my finger, I don't know why I waited so long.
I hope this company likes me, because they are stuck with me for life as a customer!
I've already ordered my 2nd piece and can't wait, thank you Jeulia!
I love the ring! It is my birthstone, and it arrived today! On my birthday! I am absolutely 100% pleased! Will order again!
I got for my wife, Valentine's day. I believe she will be be very happy. Was happy with the service and time that it came. Thank you. John Fitzpatrick
I am absolutely so happy with this ring. It is gorgeous and I have shown it off to my friends. I wish I made it in sapphire. I love it. U guys rock. Keep it up.
I have ordered and still have not received. I have tried calling, email and messaging multiple times. I get NO response except automated crap.
Hi Stacy - We sincerely apologize for your bad experience of this order. We have many support requests waiting for response so our colleagues may reply to you a bit late, but we won't neglect your requests and we are working hard to reply the messages one by one, your patience will be appreciated. And please know that the orders require 9-15 working days to do processing before it’s shipped out, we do have this information on the page of each product and you also can see this time in the confirmation email. Rest assured that we are trying our best to get orders delivered on time.
The picture on the website does not do it justice. I have never had a bad experience with your company and very easy to order from.
I ordered a bridal set and it is beautiful. It was delivered quickly and is a nice piece of jewelry. I am so excited.
Looked and looked at the rings I bought because they were so beautiful, I was not disappointed. Have gotten a lot of compliments.
I have been trying for a week to return a ring I purchased, they just keep sending me emails that say that they are reviewing my order, the ring looks like it came from a toy vending machine, I have done everything they asked me to do in order to return but they won't send me the address! DO NOT ORDER From this company!
Hi Karla - We truly care about our customers getting the right product fit, so we’ll process your request for a return right away. Keep in mind, however, it can take up to a few days to process a refund request. Cause all the items are inspected for signs of wear or damage prior to any return, we have asked to send us the picture of the item you received for a verification. If your request is approved, you can expect the return instructions to be sent to your email box within 3-5 working days. If you have any other problems or requests, you can reach us at email.
The jewelry is such good quality, it almost looks better than my diamonds! Customer service and speed of delivery were excellent. I highly recommend Jeulia!
This ring is amazingly gorgeous. It looks better in person. I got it for my 35th Wedding Anniversary and could not have gotten a better deal. I am almost speechless with how sparkling it is.
Wow! This ring is absolutely beautiful! If you even think you might like it, I guarantee you will LOVE it. I will be doing business with Jeulia again. Everything went more than smooth. I got this ring initially so I could wear it on a cruise in lieu of wearing my wedding ring (don't want it to slip off my finger in the ocean, like my friends did). Now, I may be wearing this as my wedding ring because it's that amazing. 5 stars hands down.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi LuAnn - We sincerely apologize for your bad experience of this order. Per our records, you applied for the self-service return on our website on Jan 19 and chose the option of the refund in form of store credit. Please understand that as our website clearly state(https://www.jeulia.com/30-day-return-policy.html), if you want the refund to be issued to your original payment account, please contact one of Jeulia representatives to get an authorization. Since you didn't get the authorization and had shipped back the ring to our warehouse on Jan 20, we have issued the store credit to your account on Feb 7. We have conversed regarding this issue via ticket on Feb 7, that was the first time you contacted us and the whole process of your return was finished already, so we are unable to repeat the refund. Hope for your understanding.