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DO NOT ORDER ANYTHING FROM THIS COMPANY! I ordered a bridal set. The ring looked like it had a plastic coating over the metal and the stones looked like paste. When I followed the procedure to ask for instructions about how to return the ring, it took about 8 emails to get them to give me the address. After getting the address, they kept sending emails offering store credit or an exchange rather than a refund. I kept saying No, I want the promised refund. After 16 emails, I finally threatened to report them to the BBB if they did not refund my money the next day. I have had no more communication from them. Now I have no ring and no refund. BTW, the transaction in my bank statement lists a payment to a Chinese company, not "Jeulia".
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Sharon - We are so sorry for the unhappy experience happened on you. We have no way of figuring out what happened without your order number. We would like to turn this around, could you please send us a private message with the order number? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at service@jeulia.com.