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I have tried to exchange an item and it has been a nightmare. Now they won't respond. I liked the product but the customer service doesn't make it worth it.
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
We feel awful upon hearing this Marcia. Please accept our sincerest apologies for the inconvenience caused to you. Please understand that due to the high volume of support requests we receive before Valentine's day so our colleagues may reply to you a bit late, but we won't neglect your requests. As a result, the issue has been resolved and the ring in new size will be shipped back to you soon. Sorry that it took so much time and effort. Please let us know if there is anything else that you need help with.