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I have made at LEAST 15 attempts to contact customer service. I don't think it's even in the states because communication is also an issue. My very first successful contact, I informed them that I wanted a refund rather than a store credit. The customer service rep said" let me encourage you to a store credit" I replied that I wanted refund to original payment source. Paypal. They made me upload pics of the product (for what purpose, I'm not sure) I followed all their tedious return policies and they STILL only issued me a store credit. Why would I like the product any better again? It's small and looks cheap. They make it a nightmare to discourage you from a refund. I can't express how much they suck and I encourage you to learn from my mistake. I will continue to get them the reviews they deserve until I am refunded my money. Simply put, they are a SCAM.
Luann H.'s review of Jeulia earned a Very Helpful vote
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi LuAnn - We sincerely apologize for your bad experience of this order. Per our records, you applied for the self-service return on our website on Jan 19 and chose the option of the refund in form of store credit. Please understand that as our website clearly state(https://www.jeulia.com/30-day-return-policy.html), if you want the refund to be issued to your original payment account, please contact one of Jeulia representatives to get an authorization. Since you didn't get the authorization and had shipped back the ring to our warehouse on Jan 20, we have issued the store credit to your account on Feb 7. We have conversed regarding this issue via ticket on Feb 7, that was the first time you contacted us and the whole process of your return was finished already, so we are unable to repeat the refund. Hope for your understanding.