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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The ring is beautiful, right size, fits perfectly
Packaging was really nice
My only complaint was with the engraving
There was a word left out!
I checked my mail every day because I was so excited about my order. I ordered this set because I wanted something pretty but a little "lower profile" for work & school. I ended up choosing this set because of its versatility. They are so beautiful and sparkly! True to size and arrived quickly. The pictures do them no justice... Will definitely recommend and order more!
I ordered a necklace with four engravings on it for my wife for Christmas at a discounted price. I filled out all four engraving requests and know for a fact I did because the one I couldn't think of was the fourth one "I love you". The others had my daughters birth information on it. Name, coordinates, and birth day.
I recieved my necklace with only three engravings on it. Her name, birthday and I love you. The coordinates were missing which was the third requested engraving... When I called the lady had an attitude and said I only ordered three engravings. I told her multiple times that if that was the case then why did the "FOURTH" engraving I requested get on there instead of the third? She just kept saying that I had to return it for in store credit and pay for another engraving. No? I already paid for four engravings for the Christmas discounted price. Anyway, I've never had thisany issue with a jewlery company. False advertisement and stealing. Their receiept doesn't even have the information of what I purchased just a price... Won't be purchasing anything through them again. Also will make aure no one I know does either.
Received ring and am very pleased with the setting ring looks beautiful and size is perfect. It looks better in person than photo. Thank you so much. Liz
I received as a gift purchased from your company. It was a beautiful ring. I have had it for almost two years. However recently the gold plate has come off, and my had has broken out and the skin has peeled off. I never wore the ring in water, during cleaning, etc. I'm not sure what has caused this, it has been cleaned, but every time I put it back on, my finger breaks out and the skin peels off again. I'm not pleased with the longevity of this piece at all.
Hi Lynn - I’m sorry for your bad experience with our product. Our jewelry is made of 100% 925 sterling silver, it seems like what you are experiencing is a reaction to one of the elements in the ring. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we will help you resolve this issue.
I had a little problem with Jeulia, I bought a ring, didn't like, send it back for an exchange but didn't get a credit or an exchange. I tossed my tracking slip from the post office, when I realized they received my return, but I needed the tracking number to proof my return. I went in circles with Customer service. But after keeping on it and finding a very helpful Customer service representative, I've got my credit and I was able to order another ring. I love my new ring and I will be buying more Jewelry from Jeulia in the future!
I ordered a ring, after 2 weeks the goldplating was almost gone. They offered me the purchase price plus $5 more but only in store credits. And i had to pay for sending it back ($12). I decided to order a new ring. So they didn't gave me the full amount plus extra and they charged me $20 for handling and shipping. $20 for prime cart what ever this is. It should be free shipping and a 3 day shipping. So i ordered 1/22 today is the 1/30 and i still waiting for my order. Never ever
If anyone is interested in this Ring, I suggest you get it. It's just gorgeous!
Love love love it. I have ordered several items from here. I've never been disappointed!
If you return a item they want to give you store credit. Still have not received my refund. Worst online company I have dealt with.
Hi Arv - Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. If you have any questions, please feel free to let us know at service@jeulia.com with the title " Order ID+your issue".
I did not receive the discount of spending 100 dollars or more it said fifteen percent off will you honor it
Hi Sonia - Please know that the discount will never automatically apply to an order, you have to apply the code and use the credits in your shopping cart. We want our customers to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team, we will help you adjust the payment.
I received my marquis wedding ring set today and it is BEAUTIFUL! I was pleasantly surprised. I took a picture but it just doesn't do it justice. It sparkled much more than the picture reflected so I didn't include a picture.
This is my first time ordering Julia jewelry. I have been looking for a modest channel set band in silver! So when I found this ring I knew right away this was what I was looking for! Just received my ring today January 8,2019. The service was great and I love the ring! I can put it with my wedding rings and they look great! I will continue to work with this company in the future!
The ring was beyond my expectations. So pretty to look at, i get compliments all the time. However it has changed colors in only a months time. Very disappointing I love it but hate it's not the same tone it was when i purchased it
It's slightly different from it showed in the pictures...
The middle large stone it not clear, dull
More lovely than the pictures. It is a gift and will be appreciated. We bought a necklace and ring from you. Both are truly lovely. I recommend your company to anyone looking for jewelry.
The ring is absolutely beautiful I ordered a ring for a friend and she loves it. It looks like a expensive ring. Shipping didnt take to long.
This ring is just as beautiful as pictured online. I am very pleased with it. It's light in weight and super sparkly!
Order: *******
Regarding from USPS tracking, it was delivered@2:28 1/22/19 today. But I didn't receive anything. I double checked the security camera but post office only put mail/envelopes at all. I checked all envelopes but there is nothing from you. No ring. Please let me know what you can do for us. Thank you.
Hi Aya - We're so very sorry to hear that you did not receive your package. Please be assured that we will do our best to resolve the issue. One of our customer representatives will get in touch with you soon and assist you in this matter. Thank you so much for your feedback. This is valuable so that we can see to very important improvements in our services. We hope you will not lose faith in our services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jordan - We’re extremely sorry you’re experiencing this problem. We understand how frustrating it must be. We’ll work on finding a solution right away! Please know that we have sent you the return instructions via email and we will help you exchange the necklace for the correct one. While it seems that you misunderstood us, we will apply the store credit to your account once we receive your returned package and you can use the store credit to reorder the correct necklace without extra charge, this is the fastest way to process the exchange. In the meantime, we’ll work with you to get your issue resolved if you can get back to us via email.