HotelingReviews 453

We made a booking through hoteling.com, in March 2016, for a holiday in Jan 2017. At first we found it unusual that they withdrew the money immediately. Not thinking much of it, last night we decided to extend our holiday stay. So, when we rang the hotel, as you would of guessed. NO BOOKING DONE AND MONEY GONE! To say I'm angry is an understatement. My family are very disappointed, due to the fact our whole holiday(like other people on this review site) has been destroyed. Destroyed, because for my wife and I to save up that amount of money, will take us a long time. In other words, not in the foreseeable future. Frustrated, angry and sad for my loved ones that I was to take away. My only hope is that these thieves are made to account, for all the heartache they have caused to not only our family, but all the families here. Trying to see the light!

I have booked and paid for hotel booking 3 nights at Hongkong for new year count down. I received all booking confirmation and brought it together for check in but i was being informed that no booking for me. Hotel staff help me contacted GTA (another travel agency where hoteling dealing with) told me that my booking has been cancelled in July. GTA refused to pay responsible to this case. I was forced to re-book the hotel on the spot which cost me double than the amount i booked previously. I am still finding way to get my refund! Please share if anyone manage to get refund. Thanks!

I booked a hotel room with Hoteling.com (via Trivago) because they claimed to have the lowest price. I found a better price from a competing company and cancelled my order. I received a cancellation confirmation from Hoteling.com however after a couple weeks, I was never refunded my money. When going to their website (Hoteling gets redirected to LowCostHolidays) I see that they are out of business. Thank goodness I was fortunate to have booked elsewhere since others are reporting that they did not actually book the rooms for them, but instead took their money.

Shame on Hoteling/LowCostHolidays for taking people's money, and Trivago for not monitoring and doing enough research on them.

I booked through them only to find out that they quoted me a lower number regarding resort fees. When checking out of my hotel, I discovered that the fees were much higher than I had on my hoteling.com confirmation printout. Hoteling.com wouldn't make good on their mistake. I had to involve my credit card company in this dispute, only to hear back that hoteling.com said this mistake was my fault... I should have researched resort fees in another state before I booked through them. Uh, I'm sorry, HOTELing.com, I thought your name sort of implied that you're in the business of knowing hotels. I'm not. That's why I came to you to book. My big mistake.

My girlfriend and I decided to go to Florida. When we got to our hotel to check-in, the clerk informed us that the room has been cancelled. In shock, I knew we got scammed because I never got a refund or any money back. I had to pay twice for our hotel and it was total bull$#*!. We did not save up for that extra $500. I DO NOT RECOMMEND. Shame on you Hoteling for scamming people. So for those people wanting to travel, you're better off finding the actual hotel website for secure booking.

Made booking thry hoteling website in April paying almost US $ 2650 for 4 nights stay at Marina Bay Sands Singapore from today 28th Dec to 1st Jan 2017. When the couple arrive at hotel with the voucher- they say there is no such reservation at all and nothing can be done. Is there any way to obtain refund for payment made where no services is offered.

I reserved two rooms in Las Vegas through Trivago.com. They placed me to hoteling.com as their booking agent. I paid and booked the rooms and I can't get any customer service to add my cousin's name to the hotel room so she can check in earlier that day. I will arrive late by airplane, so I don't want her locked out of the hotel room. Since this is a third party reservation, the hotel won't help me. I have emailed them since last week, nobody answers. Their phone number didn't work and it's in Spain. I would have never used a foreign company for my American trip.

Hi Hoteling!
I'm having difficulty in contacting the hotel.
As per our last conversation, they can't locate my reservation.
I already gave them my guest full name, stay period and booking reference no.
Kindly help me confirm my booking with them.

This is there message:

Dear Ruby,
Greetings from Regal Hongkong Hotel (Causeway Bay).
Kindly be informed that we are unable to locate any reservation record with the provided details at this moment.
Would you mind to advise the full booking details (inclusive of guest full name, stay period and booking reference no.) to us?
In the meantime, please do not hesitate to contact us should I be of further assistance.
Best regards,

$#*!son Chan
Reservations Manager Reservations Department | Regal Hongkong Hotel

Thanks,
Ruby