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I just booked a hotel in China - the wrong dates came through on the booking sheet. I phoned and tried to change dates to those that I wanted. They took so long on phone and then asked for my credit card details over the phone (I would never provide these). I asked person on phone to just cancel the change he was doing as it was taking to long and said that I would go on website and just cancel the whole thing. I've now been charged $90 (about the same as one nights accom) for changing the dates and then cancelling. The fact is I said not to change the dates and didn't authorize him to do this.
At this stage i'm waiting for a refund of $165.26 having paid 90.71 for the privilege. This is not on and I will be making sure others know that this company is very untrustworthy
Carol W.'s review of Hoteling earned a Fraud Buster vote
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Hello Carol,
Firstly, I would like to apologise for the difficulties you’ve faced. We always aim to provide the highest level of customer care and this is not our standard practise. I took a look at your booking and I can see that in the case you refused to finalize the amendment, we agreed to refund you the amendment fee. I would like to advise you to delete your booking reference from public view because of security reasons. If you need any further assistance please do not hesitate to contact us on OnlineAnswers@hoteling.com
Warm regards,
Kasia
The Hoteling Team