Hoteling

Just like it says in the title. Last night I made a reservation and did not receive an e-mail from hoteling.com so I googled and found this site with all the problems people are having. I contacted the hotel today and sure enough I don't have a reservation. This hotel is the second to last night of a 70km hike over New Years, the busiest time of the year here in New Zealand. If I had shown up with no reservation we would have nowhere to sleep. The hotel asked me to go to hoteling.com to manage my booking and get the documents but when I do it says they are not available (funny that) and to call them. Of course there is no contact number, just e-mail addresses which having read the other reviews here look like I'll be lucky getting any sort of reply. Seriously unimpressed and unsure what to do next.

Made a reservation - received a number. Have screenshots.
Waited 5 days - no confirmation email. Called the hotel - they can't find my name or anything at all indicating my imminent presence at their location and are sold out on that date. Went to the site - it can't find my booking documents and asks to "please call." Ah, but there is no number! Only email addresses. Wrote an email - waiting for a response. I can click "cancel" on the site - but that carries an $50 penalty.
This is ridiculous. I am going to write TripAdvisor, Trivago and every other booking aggregator I can think of and demand that this "company" is taken out of their listings. F***ing scammers.

I was very skeptical after booking with hoteling after reading all of the bad reviews. They are a 3rd party who books through another 3rd party so it takes time to set up the reservation for them. I got a confirmation email right away unlike other people. I was very nervous and contacted customer support who assured my reservation was received and processes. This was booked quite a while back (4 months before trip) which seems to be the best for hoteling. I called the hotel today and they confirmed our reservation and it was all correct!
Advice: do not use hoteling for last minute purchases.

Start with the good, your site is easy to navigate and set up booking. The customer service person I spoke to was very nice. On the other hand though; I do not think it is completely appropriate to keep a person entire payment if the booking was canceled a week from the date. I can understand charging a cancellation fee of some sort maybe around 25% due to administration charges but to keep the whole thing is just greedy if you ask me. Life happens sometimes and plans have to change. Most of us out here don't have money to just give away. I will not be using your site in the future and will not recommend it to me friends and family. I will be more careful and ensure that I don't make this mistake twice, so thank you for the lesson. Have a great day.

So I booked through the this company more than a week ago and when I called the hotel they have no record of my reservation and the confirmation code that you get is not related to the hotel so there is no way to track the transaction. Hoteling told me that they have emailed their supplier who would then contact the hotel. This was 6 hours ago. I have again spoken to the hotel in question and they still have no record of my stay which is to start in 6 hours. Not sure what to do. Very unhappy customer. Stay away from this company!!

I booked through Hoteling for a friend of mine last week, didn't receive any email like a lot of the users said, called them up and their CS guy answered quickly and send me my voucher. Sounds good so far. Until my friend show up with her passport's name spell slightly differently from the name that I help her for the booking and the hotel will not accept the voucher since the name is slight different. I called Hoteling hotline and their CS rep Agnes helped me all the way with changing the name and contacting the hotel, at the end everything is fine. Took her a lot of back and forth and I am so relief that it was resolved at the end. Thanks Agnes.

Before vacation

Just like many people, I was charged twice.
So I called them to refund one. (Not done yet)
Called the hotel and realised that there's no booking at all.
Called the agent 4 times, spoke to 4 different people. Finally a confirmation number was given to me.

During vacation
Went to the hotel, realised that they booked bed only instead of bed & breakfast. Not sure how the hotel sorted this with the agent. But I was given breakfast eventually.

After vacation
Hotel charged me for the full price of the hotel room, apparently agent (Hoteling/lowcostbed) did not pay for the room. So I have to pay and dispute the charge with Hoteling.

Overall
Terrible experience completely.
Refunds are still not completed.
I don't get any reply via their support email.
Customer hotline is an international number, I have spent lots of $ on international call to reach them.
Avoid at all cost, trivago should avoid pointing customers to Hoteling.

The hoteling website does not refresh if you are searching various dates and days so when you confirm and pay you may not be getting the dates and days you think you've signed up for. The process to contact anyone for a correction is so opaque that after two days of trying for a refund, contacting my bank, getting a phone number to, get this, Hotel Beds, since it seems hoteling.com is not the primary - it's a thicket of companies which make it impossible to get satisfaction. E.g. Their customer service sucks!

I booked with hoteling.com 5 days ago. I received no confirmation email and was asked to be patient when I emailed hoteling.com after 3 days. Now my credit card has been charged and have still not received confirmation. Further more, other members of my group have made bookings with the same hotel on booking.com and they received confirmation instantly, so I struggle to see what the delay is. Also, they have no UK based contact number! I will be asking for a full refund if my confirmation is not received promptly.

UPDATE: I rang hoteling.com's US contact number and, after spending 40 minutes on hold, I managed to speak to one of their representatives. They confirmed they weren't able to confirm the booking with the hotel, and have offered me a full refund hopefully within 2 days. I can only dream that the refund goes as smoothly as the booking! I shall not be do business with hoteling. Com's incompetence again in the future.