Hoteling

I just booked a reservation for an all inclusive hotel in Mexico and it wasnt until after the confirmation came through that it was printed out that the reservations was "room only" which is a total scam to not show that upfront to the consumer when booking. I called the customer service number within 20 minutes of booking to cancel for full refund but was told there was nothing they can do but give me 80% refund, even upon immediate reaction to cancel the reservation. To lose $300 immediately when the terms of the reservation were not completely stated upon booking process seems completely unethical. I still have not been able to get a full refund, so sadly will need to take this up with my bank and dispute this charge through VISA.

This site is worthless! They are thieves and have horrible customer service! They should be $#*! down! When booking I received an error message that my booking did not go through so I booked again. They charged me for both! Then when I asked for a refund they cancelled my mothers booking that was not even in my name, and now prices are over double! And I don't think they understand English because Natalia is doing nothing to assist in fixing this!

I was apparently re-directed to hoteling.com through another site I was on. I didn't even realize it had happened. I paid an extra $30 per night, for 2 nights, for 2 people for breakfast with our room reservation. That's right, $120 extra. For breakfast. We were staying at the Rio, and I had heard their buffets are the best, so I figured it was worth it. What I actually received upon check in was a CREDIT of $9 per person per day at STARBUCKS! Where it cost me $11 to get one breakfast sandwich and one regular coffee! Then I found out that the hotel does not allow you to use your breakfast credit on the day of checkout! So I paid for breakfast for both days of my 2 night stay, and I only got the lousy $9 Starbucks credit once! So basically 2 breakfast sandwiches and 2 coffees cost me $120. I have emailed hoteling.com 3 times and they will not respond!

It was a bad experience that i have encountered that i had been told by the hotel staff from Rendezvous Grand Hotel Perth at Scarborough that my room booking has been cancelled by hoteling.com on 16 Jul 2016 for my 4 night stay which supposed to start on 19 Jul 2016 without my consent.
Although i knew this is not Rendezvous hotel problem, but the on duty manager is unfriendly told us to contact the agent by ourself without giving us the helping hand. I think he could handle it more professional and advise us on what to do instead of letting us to call and handle it all by our own. They didn't provide us the hospitality despite the fact that i was staying with them for the last 3 night which i was just check out yesterday and supposed to check in again today.

I booked a Las Vegas hotel room two weeks before I was going this site had the lowest rates. I broke my ankle four days before I was supposed to check in and had to cancel it they would not give me a refund because it had to be 7 days before to cancel. I think they could have some exceptions if you can send them proof. I am sure they sold that same room again. Also their was a foreign exchange fee that I was not aware of until I seen it on my bank statement.
Karen
Corona, CA

I went on today to book a hotel for a tournament that my daughter is playing in. All the information is accurate but I get a message that I needed to contact my card provider. Several minutes later, I get a call from Fraud Protection. After reading the reviews for this company, I am very glad that nothing was booked. With all the negative reviews, this company should be banned from booking anything. Seems like people get nothing but excuses. If my credit card company can flag them as frauds (Bank of America) then that is good enough for me.

Long story short... these guys are very deceptive in their practices especially where clear and upfront information is needed regarding fees and their policies. I have used many sites like hotels.com, Travelocity, expedia, etc. Hoteling.com positions themselves as being a mainstream travel services company, but has hidden policies, not to mention backroom third pary providers, that will hit your wallet. They ARE NOT like the big mainstream companies that operate within familiar travel guidelines that every traveler knows so be very careful if you use them... in fact I would advise that you not use that at any cost. They are unscrupulous bottom feeders. Thank you and good luck.

Site would not let me book two rooms at the same time, so I bbooked one, got confirmation through straight away. Immediately booked the second room, no confirmation received. Both amounts were taken straight out of my account. Their email contact system is extremely slow and unhelpful. Thankfully, I booked a week and a half ahead, not a day or 2 otherwise I really would have been stuck. Ended up with one room booking as they would not cancel both. Ruined my stay and was a battle that really didn't need to be had. What a woeful company and I will deter anyone from ever using them any way I can.
They deserve no stars, but I had to give one to write the review.

We booked a motel room at Palm Cove only to find out a day before our arrival our booking had been cancelled a week ago. It's only by chance that I called today to request a porta cot and the motel told me our booking had been cancelled. Absolutely fuming. We have now had to fork out $ 2000 twice, waste 2 hours of my holiday phoning other resorts. Luckily The resort called me and I formed me they had a last minute cancellation.

Booked a hotel, was stuck on processing payment page for 10 minutes, then it closed. Of course the money has been taken from the credit card, but no confirmation has been given. Reading other reviews, there seems to be little contactable numbers. I tried calling the Australian number 1800 75 22 61, but doesn't connect. 'Hoteling' also state that in other reviews confirmation can take up to 3 days, I don't want to wait 3 days to see if the room is confirmed.
I have emailed *******@hoteling.com but no reply as of yet. I ended up contacting the hotel and was able to get confirmation numbers, but still unable to prove payment. Who do I contact for an invoice of payment?