Home DepotReviews 1,483

My customer experience is terrible. My appliances have been delayed (for almost 2 months from now) and I have been told from "project support" that I was not charged. Then I called credit services and they say I have a full charge on my card. I complained to the store and they told me I must be charged for an order to be placed. On the website in there own FAQ it says regarding back order I will not be charged until the order is shipped which is a lie. There is a huge error here where every support person (every person I spoke with was disgruntled and not able to help me) and me running around calling all these departments is broken and not right. Why is this so complicated for me as the customer. In addition, I had to call to reschedule the installer. Booking told me they only book but they don't cancel or reschedule. WTF! Also why am I only told the day before arrival that my appliance order is delayed for 2 months! Home Depot has some huge logistical problems. Be prepared to run around and not get any answers. Phone and Customer support in general is terrible!

On Friday January 18th, 2019 I went to my local Home Depot store located at ******* Roy Rogers Dr in Victorville, California. I went to the toilet seat section to make a purchase. I was then approached by two men, one whom appeared to be white and Mexican(Store Manager) and another white associate. They then said to me, "One of my associates pointed you out saying that you had a whole bunch of cleaning supplies and denied showing the receipt of your purchase."

They then asked me to leave and told me that I can no longer shop there. I then proceeded to tell them that this was my first time in the store today. The manage then stated that he will check the cameras.

I have numerous issues with this situation and the way it was handled.

The first being, the associate should have notified the manager when said issue happened with whomever it happened with and the cameras should have been reviewed at that time, prior to making FALSE accusations.

Second, Being a BLACK man in America, the intimidation and humiliation I experienced for something that I did not do does not sit well with me.

I need to be contacted by The CEO in order to resolve this issue, this should have never happened and I refuse to let it happen again to an innocent person, whether they are black, white, purple, or yellow.

IN TULSA OKLAHOMA. BOUGHT A WATER HEATER WITH EXTENDED WARRANTY TWO YEARS AGO. UNIT STOPPED WORKING. COME TO FIND OUT THEY DO NOT HAVE A REPAIR SERVICE IN TULSA... IN A CITY OF 400,000+ PEOPLE. AFTER NUMEROUS PHONE CALLS AND PERSONAL VISIT TO THE DOWNTOWN STORE MANAGER. ALL THEY ARE WILLING TO GIVE IS A GIFT CERTIFICATE OF THE ORIGINAL PRICE... NO TAX... NO DELIVERY... NO INSTALLATION. THIS IS SUCH POOR CUSTOMER SERVICE. WE WILL NOT SHOP HOME DEPOT AGAIN.

Home Depot

The GOOD
1. Home Depot is a very good hardware store. If they'd stick to that they would be awesome. They typically have a large selection of mainstream items in both tools and hardware.
2. They finally got the self checkout experience working well.
3. They have an excellent return policy.
4. You can go to HD in the net on your phone, select your store, and then enter products and it will tell you exactly where they are in the store. Works great (almost) every time. You do NOT have to load their app to do this.

The BAD
1. While usually friendly, employees typically don't know much about their products. Don't rely on them to help you make selections.
2. If you're getting more than a few pieces of lumber, you're better off making a trip to the lumberyard.
3. If you're going to use the rental service, be aware that you are on your own. The people there do not know their equipment very well and will tell you anything. Do your homework! Know exactly what capabilities, dimensions, etc. your job requires, and research specific tools and equipment to make sure you get what you need. Take a tape measure with you to check tools, ladder heights, truck bed dimensions, etc.
4. It is not an appliance store. Just stay away from this aisle; lots of sketchy things happen in this department.

The UGLY

1. While the shopping experience is very good 96% of the time, if you ever get into a situation where you need to speak to the manager, you are already screwed. No matter how incorrect the advertised price was or how badly the rental people mislead you, you'll basically be told very nicely, "That's the way it is." This is the corporate PC version of "Bugger off, we don't care".
2. Don't even think about using their Home Services. If you're ever tempted to do so, first buy a 3# hammer and a 6" nail and with the hammer in your right hand drive the nail through your left hand; you will enjoy this more than allowing HD to do your installation.

I purchased a washer dryer set from Home Depot. The delivery was scheduled for November 28th. On the 27th I was told the delivery would be between 8 and 11 on the 28th. At noon the product hadn't arrived. I was assured it was on the way. Called back at 2 and kept on the phone for an hour only to be told the truck broke down and the product would be delivered the next day between 8:30 and 11:30. Again it didn't arrive and I was told it would be delivered between 4 and 6. At 6 Home Depot called to reschedule the delivery to DEC 6TH. I went to the store where I bought the product and the associate called to find out was happening. She found that there was no delivery schedule for me on the 6th so it had to be rescheduled for a delivery for December 7th and that I would be compensated for all we had been put through. The product did arrive on the 7th, 8 days and 4 missed delivery windows from the original scheduled delivery. Then to add insult to injury, the compensation for this delivery disaster was $75.05. I will never shop at Home Depot.

What you would expect. Helpful people here who know about their departments. I'm sure a lot of the staff here has previously worked or majored in a trade of some sort. Ofc I am certainly not referring to all staff because I have definitely met a lot of stupid & rude 1's who straight up should've been fired out the door, but lets not focus on that shall we?

Again their display's are pleasant to look at, & they have at time's live workshop's going on in the store, which I think is a great idea. When I do need assistance there is always someone there to assist me & answer any Q&A's I have about a particular product. Front desk is nice & have even offered at time's to load heavy item's into my vehicle. No idea if this is part of their policy or anything but if their doing this wholly voluntarily than a "BIG" thank you.

The worst thing I've ever done was trust a kitchen remodel to Home Depot. The Rochester Hills Store is absolutely horrible from the kitchen designer up to the store manager. Kitchen design started in July and going on December and project is not yet completed. The store employees refuse to answer email messages and once they have your money they don't care. I have damaged cabinets and the store won't even tell me the status of the replacements. The store manager said it was my responsibility to make sure they (Home Depot) measure walls correctly. After the design issue is resolved I'm dealing with damaged cabinet doors. The store refuses to answer email messages that are simple questions, such as when were the replacements ordered and how many were ordered. The only person that was helpful was the District Manager over the installation contractors. Unfortunately, he has no authority over the store. I've sent messages to the corporate office and have yet to hear back from them. Spent over $20,000 and have had nothing but headaches

This has been an absolute nightmare

This store is the largest one in the united states when it comes to buying home improvements & decoration material & hardware.

I wish we had something like this in Ireland.

HOME DEPOT Can not get a hold of anybody in power(store managers and heads of deptartment have no power) then you are blocked and given the run around from
Corporate. BS. Bought $6000 worth of carpet Chesterfield Michigan store 6 months ago.
We moved all of the furniture off carpet for installation. Carpet installed after 6 days of tour house a mess and one installer being there. Moved all of the furniture back. Carpet was defective. Chose a totally different product. Moved all of the furniture AGAIN. Installers came. I asked them to roll it out make sure this was not defective. They
Said it was. Sent the carpet back. The installers told the installation
Place IAS that I said it was the wrong color. This was a lie. Then tried to say it was because of the language barrier. I speak no other language but English they did not. Not my problem they have workers that can not speak or understand English. So house still tore up they finally come back to install 4 days later with the same roll and it was not defective. Finally installed. Moved all the furniture back AGAIN.
Called the store and the only thing they want to compensate me with on this over $6000 purchase is a gift card. WTH? I said I want money off of the $600 dollar Home Depot credit card I just opened up for this purchase. All of a sudden they wont talk to me now that the job is done. Called corporate and Chesterfield Michigan store manager and still have heard nothing.

I bought a LG washer from Home Depot. They were out twice. They think there is nothing wrong with it, well after it's done washing, you open the door and water comes draining out on my wood floors. There is a hump in the boot inside the washer, the water does not drain back inside, it drains outward. But according to them it works properly and just leave it air dry out. I was told it's not a functional problem, well what's the boot doing on the washer then if it's not a functional part. Because it's stacked units, they refuse to send two people out to repair it. Just keep passing the buck between the store (Home Depot) and Asurion.And I got a defective appliance.

A few weeks ago we purchased a microwave from home depot. We also signed up for installation from one of their subcontractors. They were supposed to deliver the microwave today, with the installer scheduled for tomorrow. They never showed up and they're now promising to come tomorrow. However that means the installer has to reschedule, so the microwave can't be installed for another three weeks. So... no microwave to help get Thanksgiving dinner on the table. I'll never buy anything from them again. Worst service I've ever experienced.

Last 3 or 4 orders placed online for instore pickup of various items at various stores have been cancelled due to inaccurate inventory. I finally called Corporate CS and was told "yeah, we know we have big issues with accurate store inventory being reflected online - it's often way off." REALLY? Based on that, I would advise folks to sell any stock in HD. If you have no accurate way to maintain reliable inventory how can you possibly maintain accurate revenue reporting, much less fulfill customer orders... or even strive for customer satisfaction. My latest pick-up order was for a quantity of 1 of an item that had 6 in stock, of which 5 were saleable. After 2 hours I received the standard "whoopsey, no one can find them" phone call. So few hundred dollars in product disappeared. Placed another order for same item at another store that had 2 saleable in stock. Thirty minutes pass before that call with same story. Perhaps the internal theft, or employee incompetence is extremely bad in my area. Perhaps my area is the anomaly and other stores are competent, but based on national customer service rep's response it seems my situation is not unique. The last time I've had so much trouble with a B&M company's online site it was Sears... and everyone knows how their transition to digital sales went.
My suggestion is if you MUST order from HD online with in-store pick-up dont spend too much time because the effort you make to create the may be wasted when nothing is in stock.

There is nothing wrong with the appliances as long as you pick it up and install itself yourself. Home Depot farms out delivery and installation to a bunch of incompetent dishonest and in my case criminal companies. If you want a sample of the problems go to my3cents.com. In my case after 3 visits my range was still not installed, part of my old oven was still not removed and on the second visit one of the delivery people stole a portable power tool from my home. My experience is not unique.

I ordered a color of roofing shingles they they do not have in stock(green). I was told they would be in the following week. A month later the shingles are still not in. I asked them if they would fill the order with a color they do have in stock so that I can get my roof finished and they told me that they'd "have" to charge me a 15% restocking fee if I don't keep waiting on the month late order. I guess not living up to their end of the deal wasn't bad enough, they feel like they need to charge me extra for not getting my order in.

This was at the Sterling, Colorado location.

. 6rhI ordered windows from Home Depot on May 18,2018. I had some questions about two windows and didnt order them till 3 days later. I was told that ALL windows would come together and they would be installed in about 3-4 weeks. They remeasured to make sure the first measure was correct. Well, on July 9 they brought out only the ones ordered on the 18th of May. THey had no idea where those two windows were and reordered them. The main window a huge picture window was 3" too short after TWO measures! The installers left massive cuts in the support frame of the picture window and 2 other windows. When I say massive, they were approximately 3" by 3inches, by 2.5 inches which we found when we inspected the install. THey put the too small window in and put a board over the top to keep the air out. We were trying to rent and that made the rental look funky. They assured me they would reorder the picture window and the two other windows. They promised to adjust for the damage if I sent them pics of the damage.( I did and so far nothing). Again, they came out twice to measure the windows... They came out Sept. 6th with the large picture window but the two other windows were missing. Again, they reordered the windows and again came out twice to measure. Here it is now 11/26/18 - OVER SIX MONTHS-and NO one knows where the windows are, and frankly, I dont think they care. I have asked to just forget the windows and settle up so I can go some place else to get the two windows installed correctly and even that is on deaf ears. I have called till I am as sick with them as they probably are with me. I will just wait until they want to be paid and call me... It has been nothing but a very frustrating cluster of errors. I give them a score of 1 star because I cant go any lower!.

If I could give them 0 stars I would. 3 weeks ago I purchased a washing machine from Home Depot. Little did I know that Home Depot farms their installation out to Temco. Temco's installers did not connect the water hose properly to the washer which resulted in 1 inch of water all over the first floor of my condo by the next morning, less than 18 hrs after they installed the washer. I filed a claim with Home Depot which they farmed out to Temco as the installer. Temco has denied my claim as I don't have 'in the moment footage of the leak" and "tampered" with the connection before they could see it and therefore cannot prove it is their installers fault (ie. First instinct was not to take a photo but to try to stop the water leak and further flooding of my house and getting to my neighbor's house as I live in a condo). This is insane since I never had water in my house before they came and the water was coming from the washer hose!

Home Depot & Temco have been absolutely useless in this process and are taking no responsibility to solve this or take liability for the issue. If Home Depot farms their deliveries out to a 3rd party that is not the consumer's issue and Home Depot should be claiming liability for their subcontractors work and customers should not have to be dealing with their subcontractors who they did not purchase from.

I have over $50K in damages to my home (walls had to be torn out, kitchen cabinets torn out, tiles damaged, all appliances removed) and cannot live in my house properly with no appliances. Over 3 weeks since the incident and I am no closer to a resolution and nothing has been done to get my home back in order.

So note to consumers, buyer beware if you ever purchase anything from Home Depot, they do not know what they are doing for a simple washing machine install and good luck getting them to help you or take liability for any issues they, or their subcontractors, cause. And even if your house is flooding, take pictures and videos "in the moment" or you too could be stuck in this type of nightmare.